grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,321 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,321 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 2 star review on 24th January 2025

Carol

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for 2 hours to receive my order. They said, the driver was delivering more than one order simultaneously. And just gave me $5 credit to use it next time. Ridiculous.”

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Posted 8 months ago

“I received the grub hub guarantee for a kfc order and when i used the $14 with my order, grub hub cancelled it then called me saying I’d get a refund to my original payment method but didn’t give back the credit. Now ten days later i still haven’t received a refund for the order that was not cancelled by me or the credit back. I contacted grub hub and the guy escalated it and they said the refund was issued and emailed a receipt showing that the order was voided but says nothing about a refund. So o contacted my bank and they found grub hub in the wrong because there never was an attempt to refund me. I emailed grub hub after that and closed my account. Oh and they sent the credit back after i told them what the bank said. I’m so done with them. I might just pick up my own food when we eat out. Avoid grub hub.”

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Posted 8 months ago

“would rate lower than 1 star if possible, waited over 2 hours for the order to never come, no one contacted me and the driver left without picking up the order. hopefully i actually get the refund. this was my first time using grubhub, and most certainly my last.”

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Posted 8 months ago

“We have ordered many times using grubhub! They are either late, cold, wrong or doesnot show up at all! Don’t waste your time or money using. Their answer to everything is the restaurant fault or giving you a $5 credit on future order & credit expires in 30 days? What a joke”

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Posted 8 months ago

“In the pasr 2 mos.orders have been late, cold and in some cases cancelled after waiting 4l5 minutes....customer service reports they can no longer give full refunds....after 2+ years I cancelled my sub. I do not recommend!!!”

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Posted 8 months ago

“NO I'm sure you're NOT SORRY. GrubHub is a rip off. Sooooo many charges appear on my account from GrubHub, and when I tried to get it settled, NOTHING was done. I will MAKE SURE to spread the word what a RIP OFF company this is.”

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Posted 8 months ago

“Two issues in a row. No refund only credit to my account.”

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Posted 8 months ago

“I’ve ordered from Grubhub many times. At least half the time there’s something wrong with my order. Many times, I’ve been delivered someone else’s food while my order was given to someone else. Many times I’m missing whole items. These apps are supposed to make food delivery easy and convenient but for me most of the time it’s a hassle to correct my orders, or wait twice the amount of time frontage my correct order replaced and delivered or having to request refunds. I’m getting really tired of tipping drivers who can’t even pick up fast food correctly. I try to use the messaging feature to communicate with the driver but more often then not they never answer or reply. Half the time they don’t even speak English so I can’t communicate with them at all. I’ve never had this many issues with Favor or DoorDash.”

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Posted 8 months ago

“Placed our order from a restaurant 3 miles away. An hour ago the restaurant said it was picked up. 10 minutes ago the driver text they’re in our driveway. They’re not. I’m writing this review 2 hours and 5 minutes after I placed my now lost order. Grub Hub SUX. And I have NO FOOD!”

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Posted 8 months ago

“Two hours to get my dinner from a restaurant 30 seconds down the road. Personally, I think GrubHub sucks.”

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Posted 8 months ago

“Every time I order the driver never reads the delivery instructions and never answers the phone it's time to make your driver's to learn to speak and read English”

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Posted 8 months ago

“Driver delivered to the wrong address again. My address is clearly stamped on my mailbox and the side of my garage. It would take a blind idiot to get the wrong address. When I texted this mistake to the driver, they just replied with profanities. Who is GrubHub hiring? Crack addicts?”

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Posted 8 months ago

“Scumbags literally stole from me never using this app again”

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Posted 8 months ago

“Drivers always deliver to the wrong address and then I have to call customer service. Customer service is (usually) helpful.”

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Posted 8 months ago

“Usually I don't leave bad reviews, but this time I cannot pass on it. Especially when my lat two orders equal to over $100. First incident, the restaurant never received the order and I had to call the restaurant 1 1/2 hours after I place the order. This was a week ago. My recent order, I received the wrong items ordered and it was over 30 minutes late from the original time. I do not think I will be using the GrubHub platform going forward.”

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Posted 8 months ago

“Ordered on line from Buffalo Wild Wings in Orland hills Illinois and did not get my food. Customer service was no help I deleted the app from my phone and will never use them again”

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Posted 8 months ago

“Grubhub needs to do better!!! Your delivery ppl steals food than lie about it.. So today i ordered my son Mcdonald’s.. Now i’m watching the app it’s telling me that my order was picked up and you’re headed to me .. you come to my door and say you don’t have a order for me 🤦🏽‍♀️🤦🏽‍♀️the whole time on the app & dude is on stand still mode in front of me then he clicks it off and he’s still trying to convince me he doesn’t have my order but you’re at my house… then on top of that keep saying I Don’t Speak No English!!! Your Fckin Workers Stole My Son Dinner”

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Posted 8 months ago

“Please don’t use this app they don’t care about you getting your food it’s all about money. I was missing my order and they only give me some of the refund back k will never use this app again”

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Posted 8 months ago

“Drivers do not read driver instructions. Food not delivered to my indoor door. I was supposed to get a $5.00 credit. Never happened.”

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Posted 8 months ago

“Today is the last day I will be using Grub Hub basically I was scammed out of $15 because they didn't have enough drivers. I ordered something from Popeyes via delivery. When I received my receipt it said the order was placed for pick up I called the Popeyes that I ordered from twice and spoke to two different people who confirmed the order was in the system for delivery. I talked to a chat representative who was very rude and then called and spoke to a supervisor who informed me that they couldn't give me my money back nor could they get a driver to deliver food that was already paid for. Instead they wanted to give me a discount towards my next meal. I ended my membership with GrubHub today. Very disappointed after being told not to go through Grubhub and tried to give the benefit of the doubt and it back fired. Save your money and time. DO NOT JOIN GRUBHUB!!!!”

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Posted 8 months ago

grubHub is rated 1.1 based on 1,321 reviews