grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came 2 hours after i ordered. Cold obviously. 12 dollars in service fees and only 6 dollars to the driver? Outrageous. Greedy company”

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Posted 1 month ago

“Second order in 3 weeks from grubhub, food cold and this time took 1 hour 50 minutes to get food”

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Posted 1 month ago

“We ordered food yesterday at 5:40 and about 30 mins later it said the meal was picked up. than it said the driver was in danvers still.. we had to wait about 3.5 hours for the food and we asked for a refund and the guy on the phone said I can give you 7 FIRCKING DOLLAERS! YOU GUYS HAVE MILLIONS OF DOLLAERS!”

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Posted 1 month ago

“Just sad! They sometimes can be great! Also can be just horrible and is food cold! There is no customer service only offer you five dollar credit even if you spend $100 and the food sucks! The restaurants are not totally at blame but could be better at understanding their service and timing! The service that GrubHub provides is just poor.”

grubHub 1 star review on 13th December 2024

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Posted 1 month ago

“Terrible service. Not even worth using it if they give you a free subscription. They show delivery times that they know they can not honor and they cancel orders only telling you "something went wrong".”

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Posted 1 month ago

“My order was missing half the food. I called the restaurant and assured me that they did place all food and drink in the bag. They told me that the driver stole the food. The straw was in the bag but no drink. This driver committed a crime. Robbery. They stole what was not theirs. I know that Grubhub does nothing. They give you a credit and continues to allow this person to continue to steal people's food. Yes, they did pay for my food, when when are they going to not allow this to happen to their customers? This has not happen to me twice. This does not include my orders not showing up at all, orders being more than 15 min. late. and delivering my food at a different location.”

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Posted 1 month ago

“elements of the field ( Grubhub CustOm;er Servi'ce +1 8O5 ( 41O) 56OO'' PHONE-NUMBER ), and elements of the vector space (called vectors). Abstract algebra is the name that is commonly given to the study of algebraic structures. The general theory of algebraic structures has been formalized in universal algebra.”

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Posted 1 month ago

“The worst ever I ordered my dinner 4 hours ago and they haven’t picked it up. So I’ve reordered it 4 times and F*^king GrubHub still hasn’t picked it up to deliver it.”

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Posted 1 month ago

“These guys are the worst! I ordered at 5 pm. It’s now after 8! Explicit note to text on arrival & deliver to door with oval window! Tracking showed delivered but nothing on my porch! I’m disabled & it’s pouring! Found order at wrong house! Foods freezing! I’ve called & chatted! Ignored & hung up on over an hour!! Chat doesn’t respond. Just got 9th agent on phone- wouldn’t speak. They just made $22 delivering garbage! Someone shut them down.!”

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Posted 1 month ago

“Every order that I have made, in the last year, there has been something missing. It's ridiculous. And, moreover, it doesn't matter from where I order, like clock work, something will be missing. Grub hub get it together or do better with vetting your drivers, for god's sake!”

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Posted 1 month ago

“They don't even care if the food is cold by the time you get it. They offer a $5.00 credit for a $60 order. You know what....DON'T WASTE YOUR MONEY. No matter how hungry you are and you don't want to leave your house. This system is broken. Dont' do it”

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Posted 1 month ago

“Modes include "Treasure Clash grubHub CUStOm"er SERVICE,8O5 41O-56OO PHO'NE NuMB'ER to collect the most gems, and a "free for all" battle to death. In story mode, a single player battles against AI-controlled opponents across several stages before facing a boss. Completing this mode with each fighter allows the player to unlock new stages and characters.”

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Posted 1 month ago

“GrubHub overly charged me four dollars for some thing that was five minutes away from me and driving distance . when I call them to correct the issue, they didn’t do anything about it”

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Posted 1 month ago

“I would say just tip the drivers cash tip. Grubhub takes part of their tip. It’s disgusting!!!!!”

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Posted 1 month ago

“I had repeated missing or wrong orders, and was told I would get a refund and they never came through. I think they just lie and tell you that you’ll get a refund , but I never received any. I had multiple missing and wrong orders.”

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Posted 1 month ago

“Didn't address issue at all I will contact a lawyer if you don't fix this NOW Update ticket requester Ro-ro December 8, 2024 at 9:56 AM I ordered from jack in the box last night dec 7th 5:44 pm ticket time. All of my drinks were missing and only 1 item was even close to right. The drive is the reason for this email. When they arrived with my food there were 3 people in the car Ashley the assigned driver was in the front passenger seat half naked. When I complained that there is only to be the driver in the vehicle and that my drinks were missing she yelled "fuck you faggot." I demand a full refund and credits equal to the total order ($140) if this isn't done by 9 am Monday morning I will be filing a formal complaint with the bbb and the FTC in addition to filing criminal charges. 2 of your alleged supervisors hung up on me during my complaint. I asked to speak to the 2nd one's supervisor which violates several federal telecommunications laws and carrys a 10,000 dollar fine for the employee and grubhub as a company in addition to 6 months jail time for the offending employee. I am writing this email in hopes of coming to a reasonable conclusion but im not going to let it go until I see the afore mentioned refund and credit, if I have to go to the authorities it will cost you millions and I won't hesitate to file. I'm giving you a chance I suggest you take it”

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Posted 1 month ago

“Guy's Hospital is an grubHub CustO'mer Service +1 8O5 41O 56O'O PHON'e NUMBer' NHS hospital founded by Thomas Guy, located in the borough of Southwark in central London. It is part of Guy's and St Thomas' NHS Foundation Trust and one of the institutions that comprise the King's Health Partners, an academic health science centre.”

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Posted 1 month ago

“2 orders wrong in one day and refuse refund on second order. Terrible customer service. Won’t be using this app again”

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Posted 1 month ago

“Grub hub is a bunch of thieves. This is 2 days in a row that I didn't receive my order. Yesterday my order was delivered to my neighbors house and today it says it was delivered and the driver took a picture of some trees and my order was no where and I called the restaurant and they even said they have not received any grub hub orders today. Just a big scam. I even tipped the driver $10. It clearly stated what kind of car was parked in front of the house I'm at and they still messed it up. I called grub hub and even did the chat thing and got no where so I'm out another $30. Don't ever order from this app people it's a big scam”

grubHub 1 star review on 8th December 2024

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Posted 1 month ago

“I ORDERED MY FOOD AT 4:32 THEY SAID DELIVERY AT 5:18 TO 5:33 THEN CHANGED THE TIME TO 6:12 THEY CHANGED IT AGAIN I RECIVEVED MY FOOD AT 6:42 APPROXIMATELY OVER 2 HOURS FROM THE TIME I ORDERED THE FOOD WAS COLD AND STALE SINCE IT SAT IN THE RESTAURANT FOR ALMOST 2 HOURS THEN TO TOP IT OFF IT WAS A GUY ON A BIKE IF THEY DO NOT HAVE PEOPLE DRIVERS BIKERS AVAILABLE THEY SHOULD DECLINE THE ORDER THIS IS THE 2ND TIME THIS WEEK THIS HAPPENS -- I WO9ULD HAVE USED UBER EATS --THIS IS HORRIBLE”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,314 reviews