grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,564 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 15th April 2025

John

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grubhub does not work. I waited over an hour for food and then they didn't deliver. CJ says contract GrubHub is not fillable. Basically "too bad, too sad'. Horrible”

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Posted 2 months ago

“Worst driver ever! This guy supposedly dropped off my food BY A STOP SIGN on a street across from the delivery location. When I went to said stop sign...food wasn't there.”

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Posted 2 months ago

“Ordered at 11:35. Delivery was supposed to be between 11:55 and 12:10. I finally canceled after the 4th delay turned into 5th while chatting with support. The McDonald's is 2 miles from here!”

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Posted 2 months ago

“Worst service I’ve ever received from a company, on a CONSISTENT basis… HORRIBLE… incredibly often, like today for instance… they forgot literally over HALF of our order… and when they’re not doing that, they spend much of the time delivering it to the wrong house.”

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Posted 2 months ago

“inability and Climate Action, grubHub a𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢t the University of Birmingham in the U.K. In her lab, she is testing her decades-old hypothesis, trying to identify microorganisms that could one day serve as an alternative protein source while using a fraction of the land, water, and industrial fertilizer needed to support traditional crops and livestock. I took them back with out a problem because JCpen”

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Posted 2 months ago

“Worst app ordering experience and even worse follow/on customer service (literally provided ZERO help and only compounded frustration). I have a $50 gift card with Grubhub and won’t even bother trying to use it again. Btw, the name is terrible too. DoorDash or UberEats ONLY for me go forward.”

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Posted 2 months ago

“Multiple SC judgments have held grubhub 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 grubhub 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 that contractual appointments to permanent posts disregard the constitutional scheme of permanent civil services, argued the applicant. he Constitution says that recruitment to Central government jobs can only be through an Act of Parliament or a statutory Rule framed under the authority of the President. None of these, the applicant submitted, was done for the “Lateral Entry” scheme.”

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Posted 2 months ago

“Food arrived late and cold. It was left outside our gate and no door bell for was rung. Never again going with door dash”

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Posted 2 months ago

“The driver delivered it to the wrong address and GrubHub refuse to give me a refund they told me to go get it myself. Shame on them making an elderly disabled senior walking the snow just to get her package.”

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Posted 2 months ago

“So many failed deliveries. And any credits for food do not include the delivery fee or tip. So they double ding you to get the food you are missing or wrong, by charging the fees and tip again.”

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Posted 2 months ago

“Grub Hub's refund policy is UNACCEPTABLE. The driver did his/her job fine; no complaining about that. The Restaurant did not include my entire order; I contacted them to see if they will send the missing food; they can't. Spoke to the Manager and was told it was their fault and I should get a refund from Grub Hub. Calle Grub Hub Customer Service and explained the problem. On a $57 dinner order ALL that GH would refund--no...CREDIT me is $7!!!!!!!!!! They receive the full amount from the restaurant for my incomplete order and cannot refund me the restaurant charge. I will not be using Grub Hub in the future AND I WILL be letting friends/family about this experience. I am actually offended. By the way, the GH rep. was very nice...but the refund/credit policy SUCKS.”

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Posted 2 months ago

“Bad for restaurants, bad for customers, bad for drivers.”

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Posted 2 months ago

“An hour late and they said I gave them the wrong address. Back to door dash, only tried this because of Amazon prime membership. Never again!”

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Posted 2 months ago

“We ordered food tonight to celebrate my husband’s birthday. We didn’t want to go out because we are in the middle of home renovations. My husband was so excited for the food after a long day. Well, surprise!! Surprise!!!! We got someone else’s order. Nothing in the order is what we would have liked. We could not get any response when we called the driver back. She sent us directly to voice mail. DO NOT USE GRUBHUB!!!!!!!!!!!”

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Posted 2 months ago

“First time I used the service, not my choice, but the restaurant uses them. No delivery, even though they claimed they delivered the food. Extremely poor communication, no help from the chat feature. I've have never, ever had problems with Menufy. Restaurants need to stop using Grubhub. Wish I could give them a zero or a negative number.”

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Posted 2 months ago

“My order was delayed twice and the best they could refund me was $5 credit when my order was over $50 and was over 40 minutes late. Don’t use this. Uber eats is way quicker and actually helps if you ever need it.”

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Posted 2 months ago

“Have got the order wrong the last 3 times. Nobody calls you back to make it right. Delivered my last Order to the wrong hotel. Items missing.”

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Posted 2 months ago

“Items missing from order. Customer service refused to have the or other driver resolve issue. Customer service refused 13 times my request to speak to a supervisor. They also would not allow me to adjust the tip amount, which was based on items I did not receive.”

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Posted 2 months ago

“Every single time Grubhub is the delivery service it goes wrong. They hire people who cannot read or speak English so it’s no wonder my orders never get delivered to my house. At least six times this has happened. Not once have I gotten my food. I don’t ever order through them but a lot of apps sub out the orders to them. I’m just not getting food delivered anymore unless the restaurant uses their own drivers.”

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Posted 2 months ago

“Terrible service why take the order if you have no drivers I wish I could Give them a zero your service sucks then I have to wait 5 business days for a refund wtf this service should not exist they take yoir money and don’t deliver food shame on you”

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Posted 2 months ago

grubHub is rated 1.1 based on 1,564 reviews