Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 352 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service and communication I have ever experienced when purchasing goods online. I have paid a fair amount of money for an "refurbished excellent condition" Iphone 6s to replace my previous 6s that got stolen. I discovered that the camera is not functioning as supposed. I communicated the issue via emails and even though they immediately aggreed on checking the device, it resulted that my phone was not in my posession for 2 weeks. I was chasing the customer service department on a daily basis to find out whether is going to be replaced or refunded and I was given a different response each time. They denied the problem even though as a photographer myself and a user of the same phone in the recent past I was ensuring them of the issue. Battery was also problematic on the device. They resulted in not taking care of any of the issues raised yet held the phone in their premises and only after my repeated calls they requested me to pay for it to be delivered back to me! Impolite customer service as well as ignorant on the subject issue.”

Helpful Report

Posted 6 years ago

“First and last time I ever use this company. Bought a grade A refurbished iPhone 7 at Christmas. Received phone with wrong cable so they quickly sent right one. Good service, I thought. 10 days later the screen stopped working. I contacted them and explained what happened and they said to return it. Great again. However, a week later they tell me that we have caused the damage so they can repair but we'd have to pay! (we hadn't damaged it, it just stopped working!). A few emails later and after contacting citizens advice, they eventually said they'd repair and return it that very same day. The next day I was told they didn't actually have the part and would have to order it, which would take about a week (strange for a company who apparently specialises in refurbishment of iPhone's!). So just over a week later and we're still waiting. No phone, no further contact or updates. I wish I'd just paid more and gone to carphone warehouse.”

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Posted 7 years ago

“Purchased GoPro Hero 5 and paid by debit which went through strait away as they had stock, the following day I received an email telling me that they don't have stock and I would be refunded, I phoned them in the UK and was told it will take 3 business days for it to appear in my account bcoz of my bank!, today is the 3rd day and have just called them again and they advised me that it will take another 3 days!! I needed it urgently for an event this weekend and now cannot buy another one bcoz they have my money, just about to get hold of my bank's fraud division!!!”

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Posted 7 years ago

“Refurbished iPhone 6 128Gb "Pristine" Refurb - The service was poor. Service manager called to advise two phones would be sent, but only one received. Of the one received it had the following issues: (i) Screen was partially unresponsive (i.e. to unlock, the number would need to be pressed about 6 times before accepted); (ii) It has a non standard case and this blocks off the headphone jack; (iii) the camera is off-center and as such will not focus, so all photos are fuzzy and (iv) when being used the phone gets hot very quickly.”

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Posted 7 years ago

Handtec is rated 1.3 based on 352 reviews