Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 352 Reviews

7 %

of reviewers recommend Handtec

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Metrics

1.3

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent them my perfectly working iphone 6 with big memory slot, the quote was £120. There was not a scratch on it. Few days later I received an email from them saying "unfortunately the sound dynamic is faulty and screen has a deep scratch". I told them I personally checked it before sending and asked to provide a proof. They send me a photo of a screen with a scratch!!!!!!! F*CKING BASTARDS!!! Told them to immediately sent it back to me, their first offer was £86, the second was £94. After I told them I need my phone back asap, I got email saying it was sent back to me and I'll receive it in 2-3 days. After 4 days of waiting nothing came !!! I emailed them again. Turned out they didn't send it back, probably to see if I forgot about the phone. SCAMMERS! AVOID AT ALL COST !!! Ps. If I get it back extremely damaged I'm going to police idc”

Helpful Report

Posted 3 years ago

“Delivery of refurbished/good condition phone went smoothly.the phone I received was faulty and looked in pretty bad shape, sent it back same day and it had taken them after making a few calls to refund the full amount back to me. I could speak to someone easily and got my refund but I was a bit worried after reading the reviews. Got a phone from Music Magpie for less money and better spec and it was in great condition.”

Helpful Report

Posted 5 years ago

Handtec is rated 1.3 based on 352 reviews