Hobbs London Reviews

Name: Hobbs London
Rating: 3.63

3.6 Rating 65 Reviews

65 %

of reviewers recommend Hobbs London

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3.6

Based on 65 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Hobbs London 5 star review on 16th August 2024

Anonymous

Hobbs London 5 star review on 22nd July 2024

Style & Grace

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite how nice the clothings are, I will NEVER shop from Hobbs again! If you live in Switzerland Do NOT order it from Hobbs online. I’ve ordered a coat, a sweater and some small items. After receiving confirmation email with all the products I’ve ordered, they sent me another email telling me my coat is canceled one week later. I have to pay both delivery and import tax for the rest of the item without being asked if I still want to keep them. Ok, so I immediately informed them I wanted to cancel the rest of items because it’s not worth for me to pay the high cost of international delivery on top of the import tax. So another week passed and they only copied and pasted the same email and told me they are contacting DHL but nth happened till 2 days ago I paid for almost 50chf tax on the item that costs around 75 gbp. I am surprised why haven’t I recieved the items and today Hobbs CS told me they have got back the parcel that I’ve paid tax for!!! As if they are doing me a favor!!! All they offered is the 75gpb refund, they excluded the delivery cost I’ve paid and the Tax I have already paid. So i paid for 20gpb delivery and 50chf tax and they got back everything!!!! Their lack of communication in CS and lake of sense of responsibility is really disappointing!!!!!!! I will NEVER EVER shop from Hobbs again and I will make sure my words spread so there won’t be victims like me in Switzerland!!!!! I am hoping they will contact DHL and told them they have never delivered the parcel to me and refund the tax to me. Also I want them to refund the delivery cost back to me! It’s not only about money, it’s how they handle this simple situation and can screw up to the max point has totally shocked me! I love their coats and when you hear Hobbs, you think of the nice UK brands but now I hope they are ashamed of how they treat their cosutomers and they have totally caused me a lot of hassles from 28/9 to 12/10!!”

Hobbs London 1 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“Ordered a jacket, computer crashed and because I didn't receive a confirmation email/order number I assumed my order hadn't been processed. Silly me - my bank account was debited £130 + premium delivery. 5 days later, a 50 minute wait to talk to customer services and numerous online chats I still haven't received the jacket or been given any idea when the jacket will be despatched. Very incompetent customer service - don't order anything from Hobbs if you need it for anything special. You can't rely on it. It's not how Hobbs brand themselves 'Hobbs - Luxury British Fashion' - there's nothing luxury about the service. If there's a problem with stock and delivery, why allow customers to order. I'm very disappointed and won't use their online system again.”

Helpful Report

Posted 2 years ago

“Fantastic service and attention from Kate at the Derby store last week. I arrived late in the afternoon to see a jacket Kate had agreed to reserve for me. Her opinion and advice were excellent resulting in me taking home the jacket plus an extra pair of trousers and a blouse. Thank you Kate.”

Helpful Report

Posted 2 years ago

“Beverley at the Kings Road store and super helpful. She persevered in getting through to another store to get a dress in my size. The other staff there were also really nice.”

Helpful Report

Posted 2 years ago

“No communication, paid for Premium deliver within 3 day, 4 days later not even shipped 100% unreliable. Never ever again. Even the phone lines are closed, Money taken under false pretences. On line sale avoid like the plague.”

Helpful Report

Posted 2 years ago

“I visited the HOBBS store in Westfield Stratford to shop for my Son's Holy Communion outfit. A lady called Adela served me. She was very helpful and friendly. The packing was top quality too. I received outstanding customer service. Great Job!”

Helpful Report

Posted 2 years ago

“Went into the Lincoln store again today to try on a dress and jacket they had ordered in for me Perry helped me such a nice lady not pushy at all I will certainly go back the amount of shops I come out of because the sales staff wont leave you alone,felt very valued as a customer thank you Perry excellant service”

Helpful Report

Posted 2 years ago

“Excellent customer service from the team at Hobbs in Kensington.”

Helpful Report

Posted 2 years ago

“I received outstanding customer service at the Hobbs Edinburgh George Street Store in an last minute panic for an outfit for my husband’s investiture. Carole along with her colleagues were so helpful and patient during the many outfit changes I eventually left with an full ensemble I felt absolutely fantastic in. I can’t praise the team in the Edinburgh store enough for the first class service and would recommend to anyone.”

Helpful Report

Posted 2 years ago

“I have bought several lovely wedding outfits from the Buchanan Street, Glasgow store in the past and have always found the staff to be very helpful and friendly, and today was no exception. I was served today by Avril who is a credit to the store , very friendly and nothing too much trouble . Another successful trip .”

Helpful Report

Posted 2 years ago

“Very helpful staff at Kensington High Street branch, especially Marie. Thank you”

Helpful Report

Posted 2 years ago

“Lovely professional team at Hobbs 02 Outnet. Thank you team Cornelia for a lovely shopping experience 😊”

Helpful Report

Posted 3 years ago

“Low Compensation Standards I ordered a coat online and it arrived to me ripped on the inside of the armpit. The coat also stinked of fried food very badly. The cost of this coat was 150 pounds. I contacted customer service to report the issue and the three options I was offered was 1. to return the coat and get a refund 2. to be offered a maximum of 20 pounds to repair the jacket 3. to be given 10% discount on the 150 pounds. This particular coat was out of stock for a very long time and I waited until it came back into stock. Once it was back in stock I ordered it but it arrived to me in this condition. Now is out of stock again so I cannot order it again even if I return the faulty one and get my money back. I understand that these three options I was offered by the company are following the rules of the Consumer Right Act but from a brand like Hobbs I was expecting more. It is an expensive brand so you would expect some higher standard of compensation. It seems that my compensation was even more inconvinience (return the coat back or take it for repair). The 10% discount from such a brand sounds comical. Amazon is an example of great customer service that in cases like this they will just send you the same item without having to return the faulty one and if the item is out of stock they will just refund you without expecting you to return the faulty one. I am speaking from a personal experience.”

Hobbs London 1 star review on 14th November 2021

Helpful Report

Posted 3 years ago

“Shopped in Westfield E20 for a wedding outfit. I cannot applaud the service I received from Rimu enough. She was obliging and patient. Thank you.”

Helpful Report

Posted 3 years ago

“Ordered a pair of navy blue suede court shoes. Unfortunately when they arrived they had been already worn. Scuff Mark's on the side scratches on the sole. I reported this to customer services and was offered 10% off. I declined the offer as they were obviously worn and with covid surely there should have been more checks. I have returned the item but not once was I offered a replacement. I buy quite a lot from Hobbs. Your customer service has let you down”

Helpful Report

Posted 3 years ago

“Today my sister, my partner and I went to Westfield, my sister was looking for a dress for a wedding , after going to a few stores we went to Hobbs in Westfield. the lady that looked after us was more than helpful , she was really paient with my sister, she really looked after us, our mother died last year so this is the first time my sister has started buying clothes again. after Helen made her purchase, we chatted to the sales team for a little while. thank you for looking after us will pop in again, maybe Christmas. great range of clothes and shoes.”

Helpful Report

Posted 3 years ago

“I went to Hobbs in Brent Cross and their staff were amazing, helping me to choose my mother of the groom dress and matching items. We then ordered them online and they arrived in Hobbs boxes. The packaging and delivery were top quality. . Thank you ladies at Hobbs, Brent Cross.”

Helpful Report

Posted 3 years ago

“I visited the HOBBS store in Westfield Stratford to shop for a wedding outfit. I have to commend the staff in the store particularly a lady called Cynthia who was superb from the moment we walked in. She was helpful, attentive and knowledgeable. Outfit sorted and I left as one extremely satisfied customer. Thank you Cynthia and the rest of the Hobbs staff. Great Job!”

Helpful Report

Posted 3 years ago

“As far as customer service goes, this company has got to be the worst I have had the misfortune to deal with. Given the cost of the clothing from this company I would have expected a better service. I lost button from a raincoat I bought from them, and wrote asking if they could sell me either a single button, or a new set of buttons, in which case I would replace them all. I supplied all the requested, necessary details, product code etc. After getting no reply for several weeks I contacted them again only to be told they had just heard back from the warehouse and they didn't have any spare buttons. The ratio of supplying one button, to me never buying anything from Hobbs again doesn't work out in Hobbs favour. But then, given the majority of reviews I have read regarding Hobbs, it would seem they you don't care anyway.”

Hobbs London 1 star review on 10th December 2020

Helpful Report

Posted 4 years ago

“I lost button from a raincoat I bought from Hobbs. I contacted customer service and supplied all the details requested, product code etc. Was informed by CS that they would check with warehouse and get back to me. I never heard back so few weeks later I contacted them again. I was told that they had just heard back from the warehouse and they didn't have a spare button. I was quite happy to pay for a new set if that was the only option, but again was refused. Disgusted, given the amount of clothing I have bought in the past both from in store and on-line. The ratio of cost to yourselves for the supply of one button, to my never buying anything for your company ever again is not good. One button, is all it would have taken to make a regular customer happy.”

Helpful Report

Posted 4 years ago

Hobbs London is rated 3.6 based on 65 reviews