Hobbs London Reviews

Name: Hobbs London
Rating: 3.39

3.4 Rating 72 Reviews

58 %

of reviewers recommend Hobbs London

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3.4

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Hobbs London 5 star review on 16th August 2024

Anonymous

Hobbs London 5 star review on 22nd July 2024

Style & Grace

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received on Saturday from Alison at Hobbs’ Cribbs Causeway, Bristol, was exceptional. I had phoned the shop and spoken to Alison the previous evening saying I was looking for a smart dress for a wedding, asking if they had dresses in my size because I was making a two-hour journey to visit their store. A selection of dresses was put aside for me to try the following morning. After trying on five different styles, I purchased Hobbs Blue Aurora Dress in size 16. The fit is very good, and the look is stylish. The dress is well made, fully lined and it was presented to me in a full-length dress bag. The service I received from Alison was truly outstanding.”

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Posted 1 year ago

“My friend and I visited Hobbs Stratford where my friend bought a complete outfit for a wedding, with the great help from Leah who was an inspiration. Her enthusiasm, helpfulness, and knowledge, made shopping a great pleasure. Leah is a wonderful asset to Hobbs. Thank you Leah for making our shopping day so memorable.”

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Posted 1 year ago

“Excellent service from Angela at Horsham branch yesterday. Shopping as Mother of the Bride. Good advice given in unhurried, cheerful setting”

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Posted 1 year ago

“Staff in the Hobbs store Davygate York were amazing and very helpful , I cannot thank them enough. The help they gave to my mother was outstanding. Thank you x”

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Posted 1 year ago

“Ordered online with their 3-5 day delivery window, 6 days later I am still waiting for my dress (that I need urgently as I am moving house in two days time) and their incompetent courier company, Evri, seem to have lost my order. Despite repeatedly contacting their dire customer service centre who are incapable of helping me resolve this issue, I am still no closer to finding my items. As for trying to speak to their courier company, well they are even worse (all AI generated bots). So goodbye Hobbs from a previous loyal customer.”

Helpful Report

Posted 1 year ago

“Had 2 emails to inform us that our parcel was delayed but we the parcel had been delivered the previous week, this was the red flag.....Returns..we were only refunded for one of the items out of the two that were in the same parcel...As we guessed bad service on our first and probably the last order”

Helpful Report

Posted 2 years ago

“Placed order 5 weeks ago and it still hasn’t arrived. Got an email ten days after the order was placed saying sorry but it will be delayed but with no timescale. This after paying £2 for the 3-5 day delivery. Sent a customer service enquiry 3 weeks ago which has not been replied to. The link to their website to track the delivery crashes. All in all a disaster. It seems from all these reviews that Hobbs doesn’t know how to run an online business and should stick to old fashioned shops.”

Helpful Report

Posted 2 years ago

“Despite how nice the clothings are, I will NEVER shop from Hobbs again! If you live in Switzerland Do NOT order it from Hobbs online. I’ve ordered a coat, a sweater and some small items. After receiving confirmation email with all the products I’ve ordered, they sent me another email telling me my coat is canceled one week later. I have to pay both delivery and import tax for the rest of the item without being asked if I still want to keep them. Ok, so I immediately informed them I wanted to cancel the rest of items because it’s not worth for me to pay the high cost of international delivery on top of the import tax. So another week passed and they only copied and pasted the same email and told me they are contacting DHL but nth happened till 2 days ago I paid for almost 50chf tax on the item that costs around 75 gbp. I am surprised why haven’t I recieved the items and today Hobbs CS told me they have got back the parcel that I’ve paid tax for!!! As if they are doing me a favor!!! All they offered is the 75gpb refund, they excluded the delivery cost I’ve paid and the Tax I have already paid. So i paid for 20gpb delivery and 50chf tax and they got back everything!!!! Their lack of communication in CS and lake of sense of responsibility is really disappointing!!!!!!! I will NEVER EVER shop from Hobbs again and I will make sure my words spread so there won’t be victims like me in Switzerland!!!!! I am hoping they will contact DHL and told them they have never delivered the parcel to me and refund the tax to me. Also I want them to refund the delivery cost back to me! It’s not only about money, it’s how they handle this simple situation and can screw up to the max point has totally shocked me! I love their coats and when you hear Hobbs, you think of the nice UK brands but now I hope they are ashamed of how they treat their cosutomers and they have totally caused me a lot of hassles from 28/9 to 12/10!!”

Hobbs London 1 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“Ordered a jacket, computer crashed and because I didn't receive a confirmation email/order number I assumed my order hadn't been processed. Silly me - my bank account was debited £130 + premium delivery. 5 days later, a 50 minute wait to talk to customer services and numerous online chats I still haven't received the jacket or been given any idea when the jacket will be despatched. Very incompetent customer service - don't order anything from Hobbs if you need it for anything special. You can't rely on it. It's not how Hobbs brand themselves 'Hobbs - Luxury British Fashion' - there's nothing luxury about the service. If there's a problem with stock and delivery, why allow customers to order. I'm very disappointed and won't use their online system again.”

Helpful Report

Posted 2 years ago

“Fantastic service and attention from Kate at the Derby store last week. I arrived late in the afternoon to see a jacket Kate had agreed to reserve for me. Her opinion and advice were excellent resulting in me taking home the jacket plus an extra pair of trousers and a blouse. Thank you Kate.”

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Posted 2 years ago

“Beverley at the Kings Road store and super helpful. She persevered in getting through to another store to get a dress in my size. The other staff there were also really nice.”

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Posted 2 years ago

“No communication, paid for Premium deliver within 3 day, 4 days later not even shipped 100% unreliable. Never ever again. Even the phone lines are closed, Money taken under false pretences. On line sale avoid like the plague.”

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Posted 2 years ago

“I visited the HOBBS store in Westfield Stratford to shop for my Son's Holy Communion outfit. A lady called Adela served me. She was very helpful and friendly. The packing was top quality too. I received outstanding customer service. Great Job!”

Helpful Report

Posted 3 years ago

“Went into the Lincoln store again today to try on a dress and jacket they had ordered in for me Perry helped me such a nice lady not pushy at all I will certainly go back the amount of shops I come out of because the sales staff wont leave you alone,felt very valued as a customer thank you Perry excellant service”

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Posted 3 years ago

“Excellent customer service from the team at Hobbs in Kensington.”

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Posted 3 years ago

“I received outstanding customer service at the Hobbs Edinburgh George Street Store in an last minute panic for an outfit for my husband’s investiture. Carole along with her colleagues were so helpful and patient during the many outfit changes I eventually left with an full ensemble I felt absolutely fantastic in. I can’t praise the team in the Edinburgh store enough for the first class service and would recommend to anyone.”

Helpful Report

Posted 3 years ago

“I have bought several lovely wedding outfits from the Buchanan Street, Glasgow store in the past and have always found the staff to be very helpful and friendly, and today was no exception. I was served today by Avril who is a credit to the store , very friendly and nothing too much trouble . Another successful trip .”

Helpful Report

Posted 3 years ago

“Very helpful staff at Kensington High Street branch, especially Marie. Thank you”

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Posted 3 years ago

“Lovely professional team at Hobbs 02 Outnet. Thank you team Cornelia for a lovely shopping experience 😊”

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Posted 3 years ago

“Low Compensation Standards I ordered a coat online and it arrived to me ripped on the inside of the armpit. The coat also stinked of fried food very badly. The cost of this coat was 150 pounds. I contacted customer service to report the issue and the three options I was offered was 1. to return the coat and get a refund 2. to be offered a maximum of 20 pounds to repair the jacket 3. to be given 10% discount on the 150 pounds. This particular coat was out of stock for a very long time and I waited until it came back into stock. Once it was back in stock I ordered it but it arrived to me in this condition. Now is out of stock again so I cannot order it again even if I return the faulty one and get my money back. I understand that these three options I was offered by the company are following the rules of the Consumer Right Act but from a brand like Hobbs I was expecting more. It is an expensive brand so you would expect some higher standard of compensation. It seems that my compensation was even more inconvinience (return the coat back or take it for repair). The 10% discount from such a brand sounds comical. Amazon is an example of great customer service that in cases like this they will just send you the same item without having to return the faulty one and if the item is out of stock they will just refund you without expecting you to return the faulty one. I am speaking from a personal experience.”

Hobbs London 1 star review on 14th November 2021

Helpful Report

Posted 3 years ago

Hobbs London is rated 3.4 based on 72 reviews