“I ordered shower gels from Holland and Barrett. The courier said the package was put through the letter box. My letter box is so narrow, only letters go in. I emailed H&B on Tuesday and today is Saturday and no response! Terrible service & no customer care at all!!!”
“Ordered coconut oil back in november, along with a new version of the rewards card. Changed my address since not receiving the order for a month, told them the change of address twice. Wrote to them on the website, wrote emails to them. Had one email from them saying they found my order number. I replied. Nothing. Wrote to them again, nothing. Still not received my order. It's January!”
“I love the products they sell, the prices are good when the penny sale is on and the half price sale. I always stock up on my favourite products and I am never disappointed.”
“I love the alternative health and beauty products Holland Barrett stock. Plus there is always a special offer on so I can make the most of my purchses.”
“I live in Madeira and being a small island health products are limited here.
Boots in the UK have now stopped overseas delivery, so I was amazes to find that H&B delivered to Madeira. Received my order in about a week. I also bought everything that I usually bought in Boots, even got points!
I will now be a regular virtual visitor to HB UK”
“his Review is my own Private Opinion
On the 14/12/17 bought at 22:15 Real Health Manuka Honey MGO 830 250g
Goods had not arrived on the 19th/12/17 rang Holland & Barrett customer service told them had not received goods where were they,
Much to my surprise told goods where not available any longer despite being able to buy them on their website and paying for them.
Requested my money back told it would take up to 5 days to get back into my account.
asked why they had not bothered to contact me as to cancellation of goods, all they could do was apologise " NOT GOOD ENOUGH"
Have decided never to use HB website or give their shops any of my business also have informed friends and family HB don't seem to care about there customers.”
“Been using this company for a number of years. Product is good quality and delivery is quick and efficient. About to order again the next couple of weeks and saving up points all adds to better value. Something I think we all want.”
“Our local shop is always full of lovely products. Shelves are tidy and all the goods are labelled properly. Customer service is brilliant. It is not a cheap store but H&B has always promotions on, so I tend to buy my favourite goods when they are on sale.”
“Went to the new branch at Newport Retail Park which is located within the Tesco store on a Sunday. Had to wait minutes while the two female assistants flirted and gossiped with a man even though they knew a customer as waiting . I asked for assistance in locating a product and received rude and unhelpful comments suggesting I should go away and find another store. I will never use H&B again”
“Order was perfect, useful and at a great price, products on offer within the penny sale have helped stretched finances and am able to use the gym to the maximum benefit along with a rewards card and great customer service who helped set the registration up for me when having difficulty.”
“While trying to decide which shampoo & conditioner I was deciding to buy at the Sutton branch on Thursday, the assistant came running up to me and toldme off about trying to smell the fragrance of the shampoos!! REALLY!!!!!! is that part of customer training H&B!!!
Will go to an alternate shop as found this not only embarrassing in front of the other customers but utterly ridiculous!.”
“Products ordered were very good and good value as buy 1 get another half price so saved quite a bit and managed to get all the items I wanted delivered to my local store within a couple of days. This is a great option especially whilst working as no delivery cards or trips to post office for parcels within time limits. Will confidently use again in the future.”
