Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an online delivery order, I ordered ice lollies/ice cream and they all arrived melted! I was so disappointed that they were no longer in the original shape anymore and I had to throw one box away as it leaked all over my floor! They did not provide any ice bags with it, also if a customer has ordered ice lollies/ice cream then that order should be one of the first to get delivered. How diabolical.”

Helpful Report

Posted 10 months ago

“The staff members at Kingsbury NW9 location have been unhelpful and disrespectful. I have reached out to Morgan from the Iceland online team regarding the issue at hand, providing three detailed letters along with supporting documentation, including bank statements and the PCN Notice Letter. Despite my efforts, I have not received any assistance or resolution from Morgan, which is concerning. I kindly request further assistance in addressing this matter promptly. Thank you. Iceland Resolver ref: RES10817307 I would like to express my disappointment with the recent PCN that I have received. I was shocked to find out about the penalty notice for £170.00, as I had not been notified about any changes to the parking system at the Iceland store in Kingsbury. I have been a loyal customer of Iceland for many years and was unaware of any new parking machine being installed. There was no notice or banner displayed at the front of the store to inform customers of the new system, which I believe is unacceptable. I can confirm that I was at the Iceland store on the day in question and have attached my bank statement as proof. I kindly request that the penalty ticket be cancelled. Furthermore, I have decided not to continue shopping at Iceland due to their failure to communicate the changes effectively to customers. It appears that I am not the only one who has faced this issue, as evidenced by the negative reviews on Google. I urge Iceland to take steps to improve their communication with customers regarding any changes to their parking system. If Iceland fails to improve their communication with customers regarding changes to their parking system, it could potentially be in violation of the Consumer Rights Act 2015. This act outlines the rights of consumers and sets out rules regarding unfair terms in consumer contracts, as well as providing protection against misleading actions and misleading omissions by businesses. Failure to adequately inform customers of changes to the parking system could be considered a breach of the requirements for transparency and fair dealing with consumers as outlined in the Consumer Rights Act. DCBL and Iceland are both be at fault for failing to adequately communicate changes to the parking system to customers. In cases where a parking enforcement agency like DCBL is involved, they are typically responsible for enforcing parking regulations on behalf of the property owner, in this case, Iceland. If DCBL and Iceland are not effectively communicating changes to the parking system, it can lead to confusion and frustration for customers. Both parties could potentially be held accountable for any legal consequences that may arise from this failure to communicate, such as potential breaches of consumer rights laws or regulations. It is important for both DCBL and Iceland to work together to ensure that customers are properly informed about any changes to the parking system in a clear and transparent manner. Based on the Consumer Rights Act I hereby have full rights for the PCN to be cancelled and voided immediately.”

Helpful Report

Posted 10 months ago

“After using Iceland home delivery every week all of a sudden they want me to put a code in? I haven't received a code due to problems with Facebook etc. I'm a pensioner who relies on home delivery. The Goole drivers know me. They have always been good until now. Looks like Tesco will have to supply me.”

Helpful Report

Posted 11 months ago

“Absolutely shambles, missing items on delivery tried phoning local store no answer+!!! Tried the 0800 etc number ------No answer there either, what a n absolute way to run a company. I'll not ever bother again with these cow boys!!! Another customer they've lost now. Tuff!!”

Helpful Report

Posted 11 months ago

“Wandsworth Store did not deliver my 8am-10am order today, its now 5pm and I'm still waiting. I Spend an average of £100 every week on line from this store. Phoned both store & customer services but still not arrived. How can it take them over 7 hours to do a delivery, and it's still not arrived!!!!! My address is literally 15 minutes away from the store. Never again 😒”

Helpful Report

Posted 1 year ago

“The shops ajokethefoodslow quality and the staff are lazy and rude”

Helpful Report

Posted 1 year ago

“Fifteen people in queue, ONE till open. We walked out !!!”

Helpful Report

Posted 1 year ago

“Customer service?!!, delivery?! You arr a joke thieving fraudulent 'company' who has no right to exist in a human society.”

Helpful Report

Posted 1 year ago

“This review is about the store at Bescot, Walsall. We were overcharged (not for the first time at this store). When we went to ask for a refund for being over charged, the shift manager was very , very rude saying we should have gone back to the store the same day (which we could not do). Also she said it is only a few pounds (that should not matter), she took over 20 minutes to eventually give our money back. This took place at 16.00hrs on 13/03/23, I hope Paul the Manager is going to deal with the shift manager for her very poor customer service.”

Helpful Report

Posted 1 year ago

“Iceland foods fulfilled a fraudulent order and refuse to help me.”

Helpful Report

Posted 1 year ago

“I recently bought a packet of baguettes from Iceland, which were well in date. On opening them they were covered in mould. I emailed them, with a photo, but they didn't even have the decency to reply. Will be shopping elsewhere in future.”

Helpful Report

Posted 1 year ago

“Do not go by promotional posters that say 3 for £10. They told me it was no longer on promotion and refused to honour it and had to pay full price. Customer services at the headquarters were even more unhelpful.”

Helpful Report

Posted 1 year ago

“Online delivery was not delivered , i then cancelled it and was told I had to wait up to 14 days to get my money refunded , absolutely disgraceful”

Helpful Report

Posted 1 year ago

“Failed to make my delivery. They made no contact at all. No response on the phone, a generic response via their customer service e-mail and nearly a week later are not responding to my messages chasing up the refund. I have not ever encountered such poor customer service in a UK based business.”

Helpful Report

Posted 1 year ago

“Where do I start 🤨 many reasons not to shop there again . The latest was too much . All my frozen items were thawed out . After a hopeless customer service call I hung up had enough . Shopping is in the bin and I'm 50 pounds worse off . I've shopped from Iceland online and in store for a total of 25 years . I used online since lockdown . Never again . You total what we spent online in 5 years I could have bought a really good car instead .”

Helpful Report

Posted 1 year ago

“I got a potato waffle that had already been opened! Very careless”

Helpful Report

Posted 1 year ago

“I live in Stapleford and that's where my local store is literally 5mins away.so I ordered like I usually do but they'd sent me something I didn't ask for I wanted willow spreadable in a tub they sent me 2 blocks of willow butter but didn't say they'd done this no email no text I'm just meant to lump it now had I wanted willow block of butter I would of ordered it don't substitute peoples orders in future and there was a price difference too....put me off using Iceland ever again if I'm honest I don't want somebody making my decisions for me I want what I ordered not what somebody else wants me to have rang up about it lady was rude and u helpful ended up putting the phone down on her not happy atall so Iceland you've lost a customer of over 15 plus years just down to this fiasco Thanks for nothing Iceland”

Helpful Report

Posted 1 year ago

“Food is stale,Old Kent Mansngner is dodgy sells stale fruit stale food its a corrupe store stoped shopping there.”

Helpful Report

Posted 1 year ago

“Items either missing, wrong or partially defrosted on delivery ! Fresh items ridiculously close to use by dates & 7 days for a refund “due to method of payment” you can only pay one way online !! What if you can’t afford to do a 2nd shop wait 7 days to feed your family ! No wonder they are closing shops.”

Helpful Report

Posted 1 year ago

“There food is akways out of date .Old kent road store veg ,and fruut is alwats srake.Mean Manangner bought a quilt there it wasnt hesting up they all know me the store bern shopping there fir 5 years brought a bank statement he refused .I stoped shopping there was spending 60 pounds a day by by icleland stsle fruit old good sale by dates.Im taking your company to court fraudees I shop at Tesco ,and Lidl theif shop.”

Helpful Report

Posted 1 year ago

Iceland Foods is rated 2.5 based on 476 reviews