Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopeless delivery service. Orders come wrong and custom support is non nowhere to be seen.. Take ya money and run.. AVOID..!!!!”

Helpful Report

Posted 2 years ago

“I did an online form on 02/09 making a complaint via your website informing you of the unprofessional security guard at your Holloway road branch. He would not let me exit the store holding me hostage, demanding to see what was in my bag which I refused as I hadn't purchased anything from the store. He was aggressive and would not move out of my way invading my personal space until I showed him! He then walked away without an apology once seeing I had a receipt from Morrisons in my bag for the three items I had. I asked him why he stopped me, he said store cameras picked me up even though I did not touch any items in the store! I was there to buy ice which a member of staff informed me was out of stock when I couldn't find it. I was in the store for a few minutes. I contacted customer services who informed me they didn’t receive my complaint which I forwarded to a team member from who I spoke to on the phone and emailed me back a reference number informing me that it would be sent to the store Manager. I heard nothing back and after a few more failed calls to customer services. I ended up phoning the store Manager explaining what happened and to read my complaint. I went into the store for the Manager to tell me that the guard had been working there for many years and he is not his boss and he will have a word with him and that he didn’t get my compliant saying a new camera system picks up people. What kind of camera system picks up on innocent people? I am disgusted that I was treated this way. As a young woman who shops at Iceland regularly I did not expect to be harassed with no proof! This has triggered my anxiety!”

Helpful Report

Posted 2 years ago

“Such a bad service from Cowley oxford store. Placed an order which was cancelled and moved by them to the following Sunday. Waited and nothing turned up called them call was answered but then left on hold for 20 mins and no one got back to me. Called again and was told they don’t deliver on Sundays !!! Yet it was them that booked it for a sunday. Rebooked for the 3rd time for the following Saturday and guess what it never arrived called again and was told the store had no drivers. Yet no e mail no phone call I have been an iceland customer for so long but no more i will find another shop.”

Helpful Report

Posted 2 years ago

“Hi Please note that we purchase from ICELAND UK online on a regular basis. Therefore when we visited the Iceland Store in CABO ROIG at LA ZENIA SPAIN we expected the same quality as the UK .. Therefore we gladly purchased the CHICKEN BREAST TIKKA this proved to be a major MAJOR mistake of note.... Due to the unusual taste we checked the packaging POLISH CHICKEN and preperation...To be honest if they used dogs...rabbits ...cats or MEAT OF LAST RESORT they produced a meal of disgusting taste...flavour ...texture....and doutful D.N.A .We fortunatly had a resturant locally that serviced our hunger R G ROBINSON gregilkley@gmail.com”

Helpful Report

Posted 2 years ago

“Delivery didn't turn up, store was unreachable, customer services were useless had to go down there myself in the end 3 days after the expected delivery day as noone had contacted me was promised delivery by tonight, manager apologised profusely and said that they weren't given the correct number by head office and that they were extremely short staffed, delivery arrived but loads of items missing and guess what can't contact store due to phone fault within store so basically I'm out of pocket again thanks to iceland I've had to beg borrow and steal to feed my family and I still don't get my order.....extremely p***** off and will NOT be using you again, a big company like yours a part refund offer would have been nice and maybe some support for your staff who by the looks of it you're losing left right and centre and I don't blame them now you've lost a customer too”

Helpful Report

Posted 2 years ago

“Be very careful! We brought a bag of Chicken Tikka Biryani and during consumption we found a solid metallic tasting lump of foil in the rice. ( hard , 2.5 cm long ) Was very hard and solid and we would hate to think what would have happened if a child had it. We have tried to warn Iceland of the findings but they made it very political, rather than a urgent safety concern and of course continued to sell the rice. I would never shop with Iceland again, if their food has objects inside sealed food packages then it's unsafe for consumption. After speaking with Iceland they have completely ignored the situation in hope I'd go away . Due to safety I taken the matter to Health Safety department .”

Iceland Foods 1 star review on 20th October 2022

Helpful Report

Posted 2 years ago

“Each week there are items missing. Bread and milk usually has 2 days max remaining, if you actually get some. This week 6 items missing, 5 ready meals and a pizza which shows as delivered on the website. But I also received 4 additional items that are of no use, 2 bags of frozen french fries, 1 bag of frozen doner kebab meat (barf) and a 4 pack of greggs sausage rolls. My lad will have to make other arrangements now due to more incompetence by Sleaford's Iceland. I've tried a dozen times to call over 2 days, no answer. I speak to their head office who claims to have emailed them, as they couldn't get through to them either, but still nothing. Iceland has now lost my custom.”

Helpful Report

Posted 2 years ago

“I have 8 missing items from my online order and have been charged for them £16.00. The driver tried ringing you but it’s permanently engaged, I’ve tried too, the store number and customer service. Very inconvenient and frustrating! No one to complain to! My order no is 24446380. Lorraine Norton 1 Campbell Lane. Trumpington CB29LL”

Helpful Report

Posted 2 years ago

“Same bonus card rip off as Tesco Punish normal loyal customers by over charging them the more they spend. Big brother Iceland only going to go one way , you will lose customers hand over fist.”

Helpful Report

Posted 2 years ago

“On Monday 12th Sept 2022, I purchased, among other products from Iceland's Farnborough Hampshire store, a loaf of bread priced on the shelf at £1.29 for which I subsequently found I was charged £1.35. I brought this to the attention of customer services. On Wednesday 14th Sept 2022, I revisited the store to find the same mispricing/ overcharging. Even if one is to accept that the original discrepancy was an accidental error, it is difficult to maintain that view when customer service are aware of the issue and fail to act. On the second visit, I also found that Iceland beefburgers, priced at £2.75 are actually charged at £3. I spoke to the manager of the store who claimed it was 'not intentional', but seemed unconcerned. I didn't purchase anything. Having not the time to check every advertised and charged price in my baskets I left two baskets of goods at the checkout for the staff to replace in their freezers; just as I shall do every time this happens. It is unreasonable to assume that every customer has time to check every item's quoted price and that the subsequent charging is accurate, and so presumably on most occasions Iceland 'get away with it'. It would appear equally unreasonable to expect competent management. I have, of course, attached photographic evidence to support my case and while I can have no idea by how much Iceland have profited, or by how much customers have been misled, over any period of time, I would expect it to be a substantial amount and it most certainly has not worked in the customers' favour”

Iceland Foods 1 star review on 14th September 2022

Helpful Report

Posted 2 years ago

“Sadly I cannot award them no stars. Has anyone noticed the very high prices in their stores? of late? Shocking really and no wonder the Dover store seems almost empty most of the time with only one checkout needed. That isn't why I am here though. As if their nasty money off offer on a Tuesday I think it was, wasn't bad enough and an insult to our ability to spot a scam when we see one. Even with that money off you will pay more than anywhere else. No, it concerns their latest truly almost unbelievable sneakiness. A £75 interest free loan!!!!!!!!!!! Do they think we are completely mad!! Interest free or not it is but an opportunity to put even more people, most of whom won't be able to afford to, into more debt. Their CEO appeared on tv praising this shocking idea as well.”

Helpful Report

Posted 2 years ago

“Had a phone call to say delivery delayed as problem with van on Friday, no update & No delivery arrived. Had to ring multiple times on Monday & was told delivery between 5-7pm. No turned up at 8.30pm then only got half my order, lots of items missing. This isn’t good enough Iceland.”

Helpful Report

Posted 2 years ago

“Shocking Delivery bags are utterly useless and should not be charged for them as they are not fit for purpose. Items out of stock or 1 day sell by date on them. Absolute joke.”

Helpful Report

Posted 2 years ago

“Stroud Store delivered Stale bread again. You will see my reviews if you scroll down, i have to do 2 a month as they are not interested in putting the matter right and so everytime i have the same problem, i will give a bad review on every site to be found. Each time i am assured of a replacement and each time it doesnt happen. FRAUD is a serious criminal act and i have paid full price for a loaf to last more than a few hours. There have been other items too with either short dates or will run out in hours, but bread is the main issue. And they need to redesign their bags as no thought has gone into the rather dangerous ones they seem to have adapted. I shall see you all in a couple of weeks i am sure over the bread issue.”

Helpful Report

Posted 2 years ago

“I keep getting spoiled raspberries and strawberries, some have mould on even though they are within date. This has happened quite a few times now.”

Helpful Report

Posted 2 years ago

“Absolutely shocking driver had a massive bad attitude couldn't care less about my delivery. Due time was between 3pm and 5pm my delivery arrived at 6pm. ALL the frozen food was defrosting all the icecreams were melted the driver didn't place my food on the floor he just dropped it all my order was all battered driver didn't even ask how everything was he just dumped my food and drove off”

Helpful Report

Posted 2 years ago

“EVERYTIME I place an online order,I can guarantee I'll get an email saying an item is out of stock! FED UP WITH THE APPALLING CUSTOMER SERVICE FROM ICELAND!”

Helpful Report

Posted 2 years ago

“I placed an order and was booked for between 3 and 5. I paid £6 for that time slot.I had to leave to get to work and got a call nust after 5 to say the del was between 5 and 7”

Helpful Report

Posted 2 years ago

“Salt and pepper chicken strips. This is classed as a little spicy. Totally inaccurate. They should be classed as the highest spice. I cannot eat a whole strip as my mouth was on fire. Never getting again. Why do you have to add chilly to everything?!?!?!”

Helpful Report

Posted 2 years ago

“Tried beef in black bean sauce, special fried rice and chicken chow mein. Please don't bother. The rice was overcooked before I cooked it. The chicken chow mein bore no relation to the real thing. The beef in Black bean sauce was horrible. No taste. The only good thing was that the meat when u could find it was tender. We will to to the Chinese takeaway next time.”

Helpful Report

Posted 2 years ago

Iceland Foods is rated 2.5 based on 476 reviews