Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.55

2.6 Rating 456 Reviews

37 %

of reviewers recommend Iceland Foods

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Metrics

2.6

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 8th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“payment card refused again for no reason can't even email them without an order number , which I dont have as I can't order. only company that declines my card. total shambles.”

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Posted 3 years ago

“You are ignorant you don't answer emails well LC what happened to Morrisons you might be the next one the way you are performing”

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Posted 3 years ago

“Product Review Thought I’d give this another go in stead of the usual Rustlers range, I have to say this time around it tastes much better ✅ ✅ ✅ I decided in the second option so toasted the burger buns instead of putting them in microwave so bread won’t soften, defiantly will trying more of the Ed’s range next 8/10 👍👍 #productreview #BeIceland #area204 #aberystwyth1729”

Iceland Foods 5 star review on 2nd October 2021

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Posted 3 years ago

“If you got two x four pints of milk delivered late on a Tuesday morning would you expect to have to use it all before the Friday because the 'use/best before' was midnight Thursday? I complained to Iceland Foods and got the following message. Hey Frederick, Iceland would class 2 days or less as short dated. As your order arrived in a 10 - 12 slot we would count the 28th as a day therefore you do have 4 days on the milk and would not class this as short dated . - Holly Actually the delivery was almost lunchtime Tuesday so up until the best before starts at 00:00 Friday is 2 1/2 days (Tuesday PM, Wednesday, and up to midnight Thursday). I think Iceland use deliveries to shift items with short use before dates. I got milk from the corner shop this morning to use from Friday, and including today that has 10 days life on it!”

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Posted 3 years ago

Iceland Foods 5 star review on 29th September 2021

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Posted 3 years ago

“From ur Leigh WN7 store, bought BIG VALUE PACK of Sheperd's Pie. After cooking my husband asked where was the carrots peas etc with minute amount of meat & 99.9% of potatoes. On examining the contents there were no peas & carrot could just about cove a little finger nail & was nothing like the packaging foto. Please review ur quality control as i rate ur pie as disgusting & wont be buying from u anymore & go to Aldi.”

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Posted 3 years ago

“Very good service and very helpful and polite drivers . They are doing a good job .”

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Posted 3 years ago

“Ordered for a home delivery they sent horrible substitute products, some Of it was damaged, called customer service and they were useless!!”

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Posted 3 years ago

“After trying several times to pay for an online shop, and getting a message saying "check you have available funds" (the implication being, I didnt), I panicked, and checked my online banking, plenty funds, I did a shop with asda, without any problems, I subsequently received an email from Iceland saying they were having problems with their online payment system, when I complained about their lack of customer service, they said I should have paid by PayPal!, if their system appears to be compromised, I would not give anymore information, there are plenty of other options out there, and I will not use Iceland again”

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Posted 3 years ago

“Iceland is a great company to purchase from. Excellent service, excellent products, excellent prices and an excellent delivery service. 5 Star ***** A+++++”

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Posted 3 years ago

“Oldham Town centre storeVery poor customer service from staff members been mistreated on a numerous of times.yesterdays experience was very shocking when I got told of the cashier that she really didn't like me. In the past I have had dirty looks given to me off the same member of staff. I have been called a weirdo off a former security guard No support for people with disabilities such as autism. My shopping experience should be a pleasant one. I should not have to feel uncomfortable everything I go into the store & should not be discriminated or treated like a second class citizen”

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Posted 3 years ago

“Hi I have been sending emails to various Iceland mails ,even to the CEO ..this meat /??was absolutely vile ,like rubber funny smelling whilst cooking ,I find this unacceptable...cannot contact anyone to discuss this ... Regards Julie Davies”

Iceland Foods 1 star review on 23rd June 2021

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Posted 3 years ago

“I had an order with 8 items missing so i phoned customer servis told I will look in to this and come back to you ( never did) so i phoned next day told the same thing never come back to me now i am sick of this so i phoned the shop in hayes middlesex the lady there said she had been told about customer servis so much she was sick of it sorted my shpopping out and in the afternoon i got my order at last i will never shop with this load of cowboys again they are only a small company and always will be please you out there stay with the big boys Texaco sainsburys there are class”

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Posted 3 years ago

“Poor Quality Products which are NOT FIT for Human Consumption I have been shopping at my local Iceland (Lower Marsh) for decades. Yesterday, I purchased one Banana and one Chocolate milk (Best Before Date of both: July 2021). When these items were opened, I found the content NOT FIT for human consumption. Warning to all Iceland customers, please be careful and be vigilant. Today, I brought the matter to the attention of the store manager. Unfortunately, I found the individual to be ignorant, incompetent and a manager in name only.”

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Posted 3 years ago

“Spent over £150 on 2 orders. The gammon or bacon joint was too salty and we left it for the seagulls. Complained to Iceland who wanted the Original packaging. We had sent the Invoice. Sorry but we will not be using Iceland again+”

Iceland Foods 1 star review on 29th May 2021

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Posted 3 years ago

“Great delivery slots, food always have a good sell buy date. Service excellent. Quick delivery with helpful delivery guys. None better. We'll done Wellingborough Iceland.”

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Posted 3 years ago

“I always get a delivery from Harpurhey. It's always on time, the driver is polite and friendly. Never have any issues.”

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Posted 3 years ago

“Just received my online delivery ,some of the items were defrosted the ice-cream and lollies had thawed rang the store in Worcester got the impression the chap I spoke to didt believe what I said ,he did say they would be replaced but wanted the defrosted items back !! Second time this has happened will return the defrosted items hope the van has facilities for defrosted food !!”

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Posted 3 years ago

“I was very impressed l live on 3rd floor no lift and as l am elderly this delivery was excellent not like Asda who saw there was no lift and took delivery back did not press intercom to say that they were”

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Posted 3 years ago

“Deliveries don't make an effort to make it known they are knocking, consitentl going to the wrong address, never a note left by the drivers to say they have called, prices have gone up, meat (steak primarily) is disgusting and never trimmed recently. Refunds taking over a week so far and still no sign of the 90 quid unpaid to not have my folks delivered. Catterick garrison store is the worst and I wish I could pick the Darlington store”

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Posted 3 years ago

Iceland Foods is rated 2.6 based on 456 reviews