iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 480 Reviews

4 %

of reviewers recommend iD Mobile

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Metrics

1.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“Absolutely horrendous. I have experienced a dozen issues with this company and whenever I try to contact them for a resolution they say "sorry but there is nothing we can do" even when there bloody is. I've spent countless hours arguing with them. I even put in a complaint and even that was pointless. It resulted in a call at 8pm from a sketchy sounding operative with children in the background who promptly asked for all of my personal details with no introduction (maybe he did but I couldn't understand him. After half an hour of security questions he moved on to my complaint and said "Sorry but there is nothing we can do". And that really ticked me off. I will never use this company again for as long as I live.”

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Posted 6 years ago

“Coverage is really bad”

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Posted 6 years ago

“I applied for a SIM only deal from ID Mobile on Monday 13th August but received an email on 15th telling me that my order had been cancelled as I had failed the internal security checks. When I phoned ID Mobile I was told that I should check my Credit Score with Equifax, which I did and was told by Equifax that my Credit was rated as "Excellent”. I phoned ID on the assumption that there has been some error when checking my credit score but was told that ID don’t make mistakes! The telephone people were particularly unhelpful and refused to give let me speak to their managers or indeed give me details about their managers or line managers, something which I find very difficult to comprehend.”

Helpful Report

Posted 6 years ago

“Moved my number over and it cant receive calls from anyone on Vodafone. Cant get anywhere with them, they keep telling me to call Vodafone, who cant deal with me because I'm not their customer. Every time I call its 5 working days for a response. Then when I dont get the response, its 48 hours for them to chase the response. Been going on for 9 weeks now. I've had this number 20 years and its in adverts, they wont let me leave without a massive penalty. I cant get anywhere, I wish I'd never heard of id mobile.”

Helpful Report

Posted 6 years ago

“Having problems and can’t help me in store. Called customer services who still couldn’t solve my problem so I am at a loss as what I can do. Going to cancel I’d and go elsewhere.”

Helpful Report

Posted 6 years ago

“Worse of the worse company I've come across my life, rude and fraduster of a company, avoid at all costs”

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Posted 6 years ago

“Poor customer service. Had 2 mobile accounts, never ever have I dealt with a company as poor as this! Still trying to charge for an account that has been inactive for almost a year!”

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Posted 6 years ago

“Using them for a few months now. I have had issues with them but their customer service makes up for these issues. Che the person that served me over the phone was exceptional. He changed my plan, got me a better deal and I went back on to the network as I initially cancelled my contract. Thanks Che”

Helpful Report

Posted 6 years ago

“I was pushed into a sim plan at two years ago and they have been draining me dry ever since. I had an anxiety disorder of which I told the man, so as to let him know why I would nod instead of give a full sentence answer because speaking in public made me feel like I wanted to throw up. He accpeted this and proceeded to push me into a sim plan I did not (and never did) need. I was so flustered I started having a panic attack on the shop floor and he calmed me down (little to my knowledge he had already put through the order for the sim plan as he had my details because I was also there buying a cheap phone.). I did not (and never have had) the money to pay £6 a month for TWO YEARS. And they give you no way of leaving the contract (unless you want to pay the full price of staying int he contract??) I was finally ale to cancel it today as the standing charge of quitting was now just £8.48, but it took me 30 minutes on the phone to do this, and was told they could not send me any confirmation of what was going on!!! I had to email someone else and wait for their reply to see if I am ALLOWED to receive a confirmation email of my account being cancelled. Absolute rubbish. Don't ever enter a contract with them.”

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Posted 6 years ago

“by tickling mah balls”

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Posted 6 years ago

“Been using them for over 2 years now. Never had a problem with them. Great deals when upgrading even with SIM only plans.”

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Posted 6 years ago

“Did not send me a sim card with my phone i couldnt use it and when I phoned them they said that they will send me one I never received anything, poor customer service i am still paying now for something i cannot use. PLEASE AVOID this company”

Helpful Report

Posted 6 years ago

“No signal in my home. Never had this with any other network. Receiving or sending texts or making or receiving calls thus impossible. Poor signal everywhere else.”

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Posted 6 years ago

“Too many 'dead' areas. Wife had heart attack and no service at Hospital except at the main entrance. Doro phone useless. Losses charge in hours. The whole system is not what we wanted and we would like to leave this contract. Cannot trust this to work in an emergency when we holiday in The Lakes. Really sold a pup on this one.”

Helpful Report

Posted 6 years ago

“No service in most areas,poor call quality and no calls received unless you are at home”

Helpful Report

Posted 6 years ago

“No, I mean NO reception in my home, despite the fact that Three (direct) users get reception ok. Customer service non existent, on line chats frustrating, pin numbers allocated to me not accepted on the system. AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“Avoid at all costs. Had a scary situation the other day when a random guy in street passed out. I tried to phone an ambulance but ID signal so poor operator could not hear me, even after turning my phone down to 3G cowboy company fortunately passer bye phoned 999 or poor fella could have died avoid ID their a scam”

Helpful Report

Posted 6 years ago

“Changed job and asked if I could change my direct debit date, like you can do with any other company. Was told I can't do it and would have to pay through the app. Get bombarded with reminders every month to the point of harassment. I put my usage cap at £5, received a hassling call saying I was due them £59 today. When I said I had capped my limit the guy basically made me out to be lying. In disgust I went out and got a three payg sim, even though I still have a year to run on my contract as I don't trust these cowboys not to over charge me again. Customer service is by far the worst I have experienced in 20 plus years owning a mobile. Rude, patronising and pathetic. Steer well clear of this rip off company. Can't wait till my contract is finished with them. Good riddance.”

Helpful Report

Posted 6 years ago

“woeful customer service. "computer says no"”

Helpful Report

Posted 6 years ago

“Terrible, awful and disgusting customer service. Woeful coverage, data allowances that mysteriously 'run out' well short of prediction and a truly hideous customer service experience, be prepared to have your sanity tested if you enter into any kind of contract with these people. Try and hold this excuse for a mobile provider to account and you will be diverted to a nightmarish world of mutant call centre operatives based in South Africa (SA) who can barely speak english, let alone come to any kind of sensible, satisfactory conclusion. If you dispute anything said in a previous call centre conversation you have to pay £25.00 to listen to YOUR OWN conversation... This company is the lowest of the low as far mobile utility is concerned. Even the parent company Carphone Warehouse are embarrassed to be associated with them. A visit to a Carphone Warehouse shop with any kind of ID mobile issue with have the 'consultants' denying all knowledge of company parentage and running for cover. If you do make the mistake of signing up with them you will be overcharged at every given opportunity. Do not be tempted by the advertised low prices and look elsewhere. A score of -5 would be much more appropriate.”

Helpful Report

Posted 6 years ago

iD Mobile is rated 1.2 based on 480 reviews