iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New customer. The app is useless. Confirmed my DD date change, but they took payment on a random date and my next bill shows another different date for the DD; not the initial default date, nor the one I set, nor the same date as payment they just took. Confusing as how can I budget which no consistency? Unable to reach anyone to resolve and unable to change DD via the app as only allowed once every 6 months. Not the best first impression. Would give zero stars if that was an option”

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Posted 1 year ago

“Stay away from these. Promised good signal from coverage maps. No signal for 2 years of contract. Trying to terminate contract at end even bigger nightmare. No customer phone lines communication buy post! Wanted original id(ie birthday certificate posting) no chance only willing to send copy. Finally after 2 yrs of trying to cancel . With held money ' quick to put in hands of debt collectors all of£21 .Debt collector really helpfull said common problem . Gave us phone number that's not on any website.told us how to go about cancelling. 2 days after finally canceled. Will never deal again and would advise people to stay away.”

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Posted 1 year ago

“Been with them 6 yrs, suffering from serious life threatening health conditions, and when I went on live chat to say my phone was broken internally and after going to 2 Curry’s for advice, ID told me to get it mended myself as it wasn’t their problem - STAY WELL WELL AWAY from the shoddy excuse of a SPECIMEN firm!”

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Posted 1 year ago

“Took out a phone contact for my daughter last week as her EE contract had ended... no issues. My contract has also ended with EE so I thought I'd take a contract phone out with ID mobile as well via their website. Within half an hour they emailed to say if failed a credit check! I couldn't believe it. I've never failed any credit checks before. I've never missed a payment and I know my credit history is good. I thought it was a mistake so I've attempted it again another couple of times. Each time I get the same email about 30 mins later. Annoyed so I'll take my money elsewhere!”

Helpful Report

Posted 1 year ago

“I am rounding up people to set up a petition and get ID mobile shut down. I have been doing my own investigations after they blatantly lied about sending me emails/letters about a £3.63 payment I didn’t make. All lies I paid everything then closed my account now I have late payment on my credit file. They NEVER sent any communication but the deceitful company that they are, they have records of these on their system which they never sent. They refuse to accept their blatant incompetence or is it just deliberate action out of spite because I noticed they have done this so many others. ruining ppls dreams of getting mortgage. I am not done yet. I will also get social media involved followers and their followers. ID has to go since they are dishonest. Just because they are cheap doesn’t give them right to do this.”

Helpful Report

Posted 1 year ago

“ID mobile just ignored the letter we sent and continue to take their direct debit out of our account. It’s impossible to speak to anyone that’s why we wrote to them. It’s my husbands account but unfortunately he’s been diagnosed with dementia and we wanted to cancel before he gets any worse.”

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Posted 1 year ago

“The company isn't the best. Sending £36 bill after not using the phone for 2 months. But don't tell you that you have to cancel when you set up the pay as you go Monthly contract.”

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Posted 1 year ago

“If I could give zero stars I would. No ability to talk to anyone. The chat only contacts know nothing. Report a problem and they log it. A few days later they msg you and ask if you still have a problem with a link to start a new chat from scratch. So if you have a signal problem you may never be able to get a fix. I’m going elsewhere as soon as I can”

Helpful Report

Posted 1 year ago

“Cannot log into my account it tells me wrong name wrong details cannot get any help online chat tells me can’t login due to wrong info Even sent letter to hq with all details inc contract details Still nothing DO NOT TOUCH”

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Posted 1 year ago

“I would give them a 0 stars if I could. DO NOT USE. THE WORST CUSTOMER SERVICE EVER. A BUNCH OF IDIOTS.”

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Posted 1 year ago

“Totally unusable mobile data despite the coverage map showing my area as being good”

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Posted 1 year ago

“Rubbish service. Cannot make payment to top up my account. Tried 3 cards, app and website - technical problems appear in each case. Don't recommend.”

Helpful Report

Posted 1 year ago

“Poor customer service and data is unreliable. Often, I have multiple bars of 4G and am still unable to use my data. Recently, they stopped access to my mobile service and subsequently, my data.”

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Posted 1 year ago

“Been with id for many years And have never had any problems”

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Posted 1 year ago

“I can help you close your account Live chat this automatic service Type in DISCONNECT You will then get a real person talk to you They ask your 4 pin type in I don't have They then will ask you your d.o.b name and address Type in And then finally they reply back Your account is now closed Best of look 👌”

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Posted 1 year ago

“poor mobile data speed and signal coverage I'm glad I got rid of them”

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Posted 1 year ago

“This company is absolutely useless horrific trying to contact them. Never go into a contract with them. Ours expired over 18 months ago and they began sending threatening e mails”

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Posted 1 year ago

“I can never call out, I can call people 20 - 30 times before I even connect. I give up & either walk or drive to friends & family in the end. My mom has the same problem with this network”

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Posted 1 year ago

“What went wrong? everything. DO NOT USE at all costs. Ended up with a default for £17!!! for a contract that i ended and overpaid for. NO communication, nothing. AWFUL.”

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Posted 1 year ago

“Cant believe they got as highly rated as 1.2”

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Posted 1 year ago

iD Mobile is rated 1.2 based on 467 reviews