iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 487 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

Questions

Metrics

1.2

Based on 487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how iD Mobile made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

iD Mobile 1 star review on 21st January 2025

Khan Choudhury

"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

iD Mobile 1 star review on 2nd October 2024

Greg Simpson

iD Mobile 5 star review on 2nd October 2024

ZeabyThomas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't let you cancel immediately. I cancelled my aim about 3 weeks ago, it says 'plan cancels 01 March' I've just had a threatening email that I owe them money for the month of march, of which hasn't even come yet and I'm cancelling the god damn SIM. Avoid id at all costs”

iD Mobile 1 star review on 18th February 2021

Helpful Report

Posted 3 years ago

“The area coverage where I live was so so. However my complaint is how hard it is to cancel a contract with them. My minimum period is due to expire now so I wanted to give notice of cancellation once its up. You get directed to their app or website and it looks easy. However at the end of the cancellation process you are directed via a link to their customer services only the link doesn't work and from what I have read hasn't for months now. If you try and talk to them via the online bot cancelling is not covered so thats impossible. After going round in circles following their proceederues three or four times, believing it was me being a bit dim I gave up and Googled for help. It appears many people have had the same experience to me. It appears I have now managed to cancel my contract, but I will believe it when I see it. I managed this through joining their online community forum and asking an admistrator to help me. It really shouldn't be this difficult to cancel a contact that im not bound to anyway.”

Helpful Report

Posted 3 years ago

“I've been with id mobile for a few years now customer service wasn't always this bad I would warn you not to go with this network had there is no real customer support, just bots that direct you to articles”

Helpful Report

Posted 3 years ago

“What can be said about these fools that others have not, it’s just embarrassing that a good concept is ruined by the idiots that manage the business so badly.”

Helpful Report

Posted 4 years ago

“Avoid, avoid, avoid!! Nothing but problems with charges, they don't cancel contracts when you have phoned them and cancelled. Can't speak to anyone over the phone, just go round in circles. Very incompetent. Getting charged for their mistakes!!! Very stressful experience with ID mobile”

Helpful Report

Posted 4 years ago

“An absolutely useless company. Found out, after signing in, that coverage in my are is virtually non existent. Could not speak to ANY live person, and the PAC codes they sent out were wrong and would not work with our new provider. The most unhelpful, inefficient and useless company in the UK, and you get ZERO help if you try and call Carphone Warehouse. AVOID THIS MOB LIKE THE PLAGUE !!!!!!!”

Helpful Report

Posted 4 years ago

“Rolling monthly contract, customer services never answer you to cancel, so i cancelled direct debit through bank but they kept on charging and sent it to balliffs to pay then are still trying to bill me for a sim card that was never activated and still can't cancel it with id mobile, AVOID, AVOID, AVOID”

Helpful Report

Posted 4 years ago

“Initially started on a 1 month rolling at £12. Got Direct Debit confirmation of £12 set up. First bill came in at £18 and iD said this is the correct price. Moved to a £12 12 month contract. Shocking service. Pages take forever to load even with 4G. Often times calls do not go through, not even the standard dialing tone, just stays silent. Internet constantly dropping out. Hate it. Can not wait to leave.”

Helpful Report

Posted 4 years ago

“Chat bot worse than useless. get better help from almighty!!!! Endlessly going in circles no one to help end contract early and escape the perils of this sub standard provider”

Helpful Report

Posted 4 years ago

“The price and offering are good e.g. data allowance between 2GB and unlimited. We wanted 5 to 10GB. Roaming in Europe, rolling data allowance and reasonable charges from UK to EU. We carefully checked the methods of communicating with ID within the terms and conditions. They offered, telephone call, live chat, email and a contact form on line, plus an address. Plus we were relying on the back up of Carphone Warehouse. We haven't tried the address but the others appear not to exist. The chat is "dead" bots and you are directed to the community to resolve issues such as cancelling your contract etc. It might be one month rolling contract but it is nearly impossible to leave or cancel your contract! We have therefore stayed with our current provider who has a working manned phone line. Our advice is stay clear. Such a shame when the product looks good.”

Helpful Report

Posted 4 years ago

“Total scam, just like everybody else states, no customer service other than 'bot that takes you around in circles. Avoid!!! Can't even use as sim is locked with a code you cannot get as you cannot contact them!”

Helpful Report

Posted 4 years ago

“I tried to contact ID but can not speak to anyone! Paid off contract on phone a year ago but just received bill for over £30?! Can't contact anyone about it!!!”

Helpful Report

Posted 4 years ago

“No signal and cannot get through to customer service. Avoid”

Helpful Report

Posted 4 years ago

“I tried to cancel my contract in Dec 2019 only to find out that I was contracted until August 2020. I visited a Carphone Warehouse representative in August only to be told that I had to do it online. I am 90 years old and made touch online with help from a friend. I communicated with two African gentlemen who took on my request only to tell me that their accounts Dept would have to deal with my instruction. They passed me across only to be told that the Dept was closed. I left a message to cancel my account. ID Mobìle have sent debt recovery letters to me and reminders to pay despite me cancelling my a count back in September. They now say that I owe them for October, a November and December too. I am 90 years old and don’t know what to do next ?!”

Helpful Report

Posted 4 years ago

“Upgraded via their website. Phone was stolen in transit. They will NOT cancel my contract, even though I raised the issue within an hour of receiving an empty package.”

Helpful Report

Posted 4 years ago

“2019 may we bought dim card at store for 1 month only, as we only needed for holidays that lasted 2 weeks in Europe. Staff at store said everything is sorted, SIM will stop working after 30 days and we don't need to do anything. So we used SIM 2 weeks and then binned. It was after good year my partner noticed his bank card history that we were charged this whole time every month! Bank returned us money, which was about £300,but ID mobile doesn't agree with this. They see SIM card have 0 incoming or outgoing calls, 0 internet usages . Only for first 2 weeks . That's it ! They ordered bay leaf to collect money from us, they don't want to solve anything, store management doesn't care, ID customer service doesn't care and even gives attitude while on phone call with us. Says it's not their problem! Why we need to pay for service we didn't use? Why lady at store said card will be cancelled after 30 days and we don't need to call them or do anything? Why ID mobile threatening us with bay leaf company when they see actual evidence that card was not used , only for 2 weeks !? It's ridiculous how no one cares to solve This problem.”

Helpful Report

Posted 4 years ago

“There is absolutely no way to speak to anyone in the situation that isn't covered by channels like FAQ or automated phone service.”

Helpful Report

Posted 4 years ago

“I ordered a monthly pay sim, it took a week to come, i left it in its packaging, I tried to contact them a week later to cancel it. Now bear in mind they dont have any contact info but the "Community" for questions and a live chat bot to talk to, if you go in enough circles or as i learned swear - then it will offer to talk to an agent. Great you think just swear get an agent. Nah here's an excerpt of ALL of my chats: iD Chatbot: I'll transfer you to a member of our Live Chat team. iD Chatbot: Sorry, all our Live Chat agents are currently unavailable. Please try again later. Then the killer you get chucked in a nice queue - here is an excerpt for this one: Info: Please wait while your chat is transferred to the best agent for your query. Info: All our agents are busy helping other customers. Your estimated waiting time is 15 minutes and 0 seconds. Thanks for your patience. Info: All our agents are busy helping other customers. Your estimated waiting time is 16 minutes and 0 seconds. Thanks for your patience. You might think i pasted this in wrong, nope your wait time will increase too :D free of charge. It took 25 minutes to cancel the original phone contract that was not activated and within the 14 day cancellation period. At the end i was told by an employee going by Bash: Can you confirm that you understand all of the information I have just read to you, and do you have any questions? Nik: I understand, can you confirm that i have no outstanding bills / charges? Bash: I can agree, as the sim has not been used. Nik: ok thank you Then i waited for two weeks to find that they had put a charge through on my account in the amount of £6 ish. So great i confirmed they wouldnt and me being trusting did NOT cancel the direct debit, they stealth charged me - naturally i immediately cancel the direct debit. So back to the chat box we go - swear at the bot until i get in a queue and finally get someone. Took 45 minutes this time to explain why it was a problem as pasting a transcript copy of the fact i was told no charge would happen was not enough. Eventually they said ok we will refund it and we will add £4 compensation for the trouble. After i asked for compensation. So basically irritated and wanted to be over with i said fine. Now its 1 week later - and they havent refunded me so i'm really getting irritated i bet they charge fees for late payment right? So here i go swear at the bot some more. Takes me over an hour because this person couldnt give a flying frog: Mukelwa Luthuli:I'm so sorry about the inconvenience however I am chatting to more than person. I am reviewing your complaint I will be with you shortly. I'm so sorry for the delay. Yeah they literally left me sitting for upwards of 10 minutes between answers. No kidding. So here we are waiting for them to cook baguettes each time i give an answer because they have another 30 chumps to string along. And they tell me they didnt pay as i cancelled the direct debit, no sheet. So i ask that this be set as deadlocked as i was NOT happy and want to go to the ombudsman. They said impossible as i already closed the original complaint. And i question how it can be closed when the absolutely failed to do what they said they would? so for this exchange we are like 2 tuna mayo and 1 cheese & tomato done (30 minutes) to get to this point - because this guy gets paid for the amount of time he talks to a customer not how happy they are. And he finally says they will email me from the complaints department later and deal with it. So im down 3 hours of my life because i decided i might go with a contract with them. You want this - be my guest your buffet of 10 minute cooking periods to talk to them about ANYTHING. Oh incase you think "ah ill just ask for a manager": Nik at 18:10, Dec 18: please get a manager Mukelwa Luthuli at 18:11, Dec 18: Please grant me a moment I am getting a manager for you Nik. Nik at 18:15, Dec 18: 5 minutes to get a manager. Mukelwa Luthuli at 18:17, Dec 18: Thank you for waiting. I'm afraid my manager is currently busy and I have logged a complaint on your behalf please see the summary of your complaint below: Customer is unhappy with our live chat processes as it is very slow and takes up all her time. The reference number is 224849XXX. Yeah in the time that they took to tell me nope no manager i had a sex change.. So its clear they really care about the customer, they find a way to avoid dealing with them by making the process as hard as possible and”

Helpful Report

Posted 4 years ago

“Awful service, would avoid. You can't speak to anyone and live chat is a waste of time, taking 2-3 minutes to start responding each time.”

Helpful Report

Posted 4 years ago

“Worst scammers have ever encountered in my life. I have special needs and when my partner accidentally selected "top up" credit for that month it A) did not confirm are you sure you want to do this then B) added a £21.06 bill to us. I contacted them to ask them to change it and they stated once you have changed your plan there is no going back. I requested a pac code and for them to cancel it in 30 days if i did not use the pac code and they agreed. Several months later I find out that they had not cancelled my contract and got a debt collecting agency involved to make me feel like a criminal. I contacted them again and again no way to directly call them, barely a suitable online chat system. Finally i managed to after much pain get them to do a 30 day cancellation .. at the end of that cancellation i had to keep pursuing them to see if it had indeed cancelled. They claimed that it has now been cancelled but have had no official confirmation. I cancelled my direct debit as they did not terminate it earlier this year. Looks like others have been paying long after they stopped using id mobile and long after they had their services cancelled. Was lucky i got my direct debit cancelled then. But still have lost money that they have illegally taken from my bank account. They are the most low and scummiest scammers there could possibly be. When I went to the carphone warehouse an old women was having the same problem with ID mobile. Unless you google id mobile scam clearly the reviews are monitored so unless you want genuine pain and to be stressed out, made upset beyond belief don't go for these guys no matter what.”

Helpful Report

Posted 4 years ago

iD Mobile is rated 1.2 based on 487 reviews