iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 480 Reviews

4 %

of reviewers recommend iD Mobile

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Metrics

1.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“My contract had ended and for some reason my data and calls plan kept charging me each month despite cancelling the same time as my contract ended. I had then been taken to a debt collection agency over 26 pound (2 months worth of data plan) despite me being completely unaware this would of happened. I was forced into paying this so I did not have a bad mark on my credit. I did not agree to any of this and am absolutely appalled with I'd mobile. worst company ever. They would harass me for up to 2 weeks before my bill was due to be paid. Despite always paying on time. They would call about 10 times a day every day. For someone who suffers with anxiety it was very stress full and uncalled for. I will never be joining this company ever again. Absolutely appalling. A”

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Posted 5 years ago

“ID Mobile continued to charge me a year after i cancelled my contract. After being told I would receive a refund, I actually received nothing and had to pay a £20 cancellation fee. Customer service also very rude.”

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Posted 5 years ago

“Not surprised at the negative reviews here. They draw you in with cheap prices and then make it impossible to complain or speak to a customer services rep because I need a pin I haven't got. I'm glad I never set up direct debit. Avoid at all costs... GiffGaff a much better service”

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Posted 5 years ago

“Absolute rip off I got a £20 a month phone out and ended up paying sometimes nearly £200 a month, when you ring them they have no answers to as why and it’s in a different country!! DO NOT GO WITH THIS COMPANY SERIOUSLY!!!!!!”

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Posted 5 years ago

“Very sneaky becareful as soon as you open an account with them no matter how much your paying for your contract worth out telling you, you can spend up to 25 pounds extra if you run out of minutes, texts or data and there is no warning of you running out until you have maxed out your extra allowance, even though they only accepted me with a contract that cost no more than 12 pounds every month was paying over 30 pounds, read every little thing these guys give to you”

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Posted 5 years ago

“The Internet coverage is useless. I was in Austria recently and the Internet never worked the whole week wherever I was. My friend had giffgaff and that worked 100%. I'm on a two year contract and the sooner its over the better. Even in the UK the Internet is hopeless even though iD claim coverage is good.”

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Posted 5 years ago

“Absolutely dreadful call centre staff, poor command of English and lacking in technical abilities or basic understanding of customer service. Would give minus stars if I could.”

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Posted 5 years ago

“difficult to pay a final bill as all the systems are automated. finally got in touch with collection s department where the call handler lied to me saying i could cancel with him after payment, and then told me after i had paid in full i needed to phone another number. when i did it was another off shore call center handler who was difficult to understand as non native English speaker and thick accent who told me i couldn't cancel as i;d failed security so needed to go into store to cancel. i had read all the security info off the bill letter that they had sent me”

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Posted 5 years ago

“Signed up for a contract and instead of getting a new phone I was sent an old damaged phone. Took it to a carphone warehouse store to return and manager told me that may not be able to return despite what customer services told me. Absolute disarray !”

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Posted 5 years ago

“Bad customer service customer services in South Africa social problems and then when you found back but they say they haven't received a phone call”

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Posted 5 years ago

“Still trying to resolve a problem with ID Mobile damaging my husbands credit due to a misunderstanding on MY account! No one calls you back when promised, long waiting times on phone only to be cut off, terrible customer service, avoid avoid avoid.”

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Posted 5 years ago

“Terrible customer service. Huge waste of time. Organisation and staff training is urgently need in this company.”

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Posted 5 years ago

“Customer service is not able to solve issues. First I've called them that I'm not receiving text messages at all, they have sent another sim which also doesn't work. Called them again and customer service said that this will be solved in 48 hrs but nothing changed. Than turned out that I'm unable to make calls to Europe and that I'd need to buy cap to make calls abroad. On the day I've bought the phone the sales man promised that i can use my phone abroad just like in UK and if I don't like the phone I'll have 30 days to send it back for free. I have been calling them a lot to solve the issues but nothing happened. And 6 days before the 30 days expires one of the customer services person said that I will have to pay £650 for exit termination fee, which made me furious. Than she found out that actually I can send the phone back without to get charged. She said I can have a pac code after 5 days to return the phone to a London address. Next day I've called again. I've spoken with 3 customer service person at I'd Mobile and none of them could solve my problems. Seems like they aren't having a clue about customer's problems maybe isn't logged on the system. The third agent said an address in Nottinghamshire to return the phone. I've requested a confirmation email regarding this with all details. She said that will take 48hrs to receive a confirmation email, which I wouldn't have the time to return the phone than on time. This company is an absolute nightmare and would recommend not to join them if you don't want issues like this. So looks like I've stuck with a phone 24 months which missold to me and I can't use it for the purposes I wanted. Very upset and angry I am.”

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Posted 5 years ago

“amazing experience using their products never doubted them”

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Posted 5 years ago

“Terrible do not go near them !! Still getting bills and I had left them in March , paid in full when I left , never had this problem with any mobile company before , customer service so so so bad !”

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Posted 5 years ago

“Should be able to give minus stars, give you false information and make excuse after excuse, I made a complaint in on 15th December and same day got a negative put on my credit score, took them until June to answer my complaint saying they didn’t have a stable customer service at time of my complaint, was mid sold SIM card with empty promises and told it was a month rolling contract just to cancel direct debit..fee month later got a threatening letter and when phoned to explain got told they made several attempts to get hold of me with no success.. they were calling the same number that was deactivated and now I’m in a constant fight with them and it’s still not sorted...at least dick Turpin wore a mask... disgrace of a company my advice stay clear”

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Posted 5 years ago

“Signal Signal Signal not good enough. How many more complaints will it take to get a better signal on I.D.? As is seen in the screenshot one bar, hopeless. It shows 4G, means nothing. Thanks Chris”

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Posted 5 years ago

“Charge for SIM the moment it’s ordered- I haven’t even taken mine off the carrier and my husband was able to confirm we didn’t get the signal their map said we would. So I tried to cancel - couldn’t get through to an agent all busy for 2 days. Emailed complaints who cancelled my SIM same day but still charged £2.21 for use of a SIM I’ve never used and cancelled within 12 hours of arrival. Utter Scam avoid.”

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Posted 5 years ago

“I didn’t mean to give one star but I can’t see how to give any less Scammers. I ticked a box to say I wasn’t interested but they still took money from my account and there’s no response from the contact details. Avoid avoid avoid”

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Posted 5 years ago

“Swindlers and thieves. They won't terminate your contract when they say they will and they will "send" you bills upon bills which you will never see and before you know it. You're on a final notice and you owe extra. DO NOT GO WITH THESE GUYS”

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Posted 5 years ago

iD Mobile is rated 1.2 based on 480 reviews