Iherb Reviews

Name: Iherb
Rating: 2.79

2.8 Rating 361 Reviews

44 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.8

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

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“I made an order of $30.20 from iHerb. iHerb charged my account. I received no verification of purchase. I can’t find a way to contact anyone about my purchase. On my iHerb account it says I have made no orders. So why did they charge my bank account? Anyway, I didn’t have good luck with iHerb so I don’t recommend it.”

Helpful Report

Posted 1 year ago

“Hi Herb does not have a phone contact number. There is a chat robot which is useless. There is an email contact if you can find it. It apparently is not based in the United States, because the responses contain similar phrases used from overseas tech-support. I was horrified when I found out they were sending my order via Ontrac, which I have never been successful in receiving my packages from. And there is no way to contact iHerb to receive your money back. I have spent an entire day going back-and-forth from iHerb to Ontrac and still I am unable to get text messages for updates from where my package is at the moment. If I had known that there was no phone contact for iHerb, I never would have ordered from them. And Ontrac does not give Direct answers or responses to your inquiries. 20 years ago iherb used to be a good company based in the United States. Now it is more like a scam company. do not order from this company. Vitacost.com is much better, they have a phone contact number, and will respond quickly and replace anything that you did not receive correctly. It will be a miracle if I ever received what I ordered. what a waste of a day!”

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Posted 1 year ago

“I Herb is not trustable company i bought Collagen powder,after using it for two days i have bad stomach ache and wanted to talk to their costumer service or return it but their phone number 951-616-3600 is not available to costumers!!! and is recording !they are not legitimate company, do not buy their products, i had very bad experience with them, i have to report to to google.”

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Posted 1 year ago

“Been buying from IHerb for years, always great product and price. Can take 3 weeks for delivery, we make that allowance when ordering”

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Posted 1 year ago

“worst customer service ever. they will never refund you even they received the return in the warehouse and with proof of tracking. i will never purchas with them. they have no # to call.they are a scam!”

Helpful Report

Posted 1 year ago

“Horrible customer service. Once they get your money, if there are issues, its very very hard to contact them. If you write a review on their app, it is not posted and needs to be reviewed by them, so probably only good reviews get through. My items have not been delivered, its way past delivery date, suddenly the delivery date is gone and customer is left to wonder if they will ever receive the products paid for. Since they make it near impossible to contact them, try getting your refunds. Save yourself the stress and shop elsewhere”

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Posted 1 year ago

“I am 100% happy with Iherb, Nothing wrong so far.”

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Posted 1 year ago

“Scammers! Stay away. You will not get any products from them.”

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Posted 1 year ago

“My first time ordering from Iherb they sent me a small box with bentonite Clay coming from every side. When I opened the box the container had spilled out all over the box and covered my other items. I contacted them right away and was handled really unprofessionally. I was truly disappointed. What should have been an easy fix became extremely frustrating. My first and last time using this company. I don't like being mistreated when spending my money; I'll find a company who values my business and dollars.”

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Posted 1 year ago

“By the time you get your vitamins from I herb to your international destination, vitamins will be obsolete and no good any more. That because of the impact of heat and other weather elements.”

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Posted 1 year ago

“I'm aware of the bad reviews that exist, but perhaps I'm lucky because I've only ever experienced great service from iHerb. My sincere thanks to the staff at iHerb who packed and sent my order.”

Helpful Report

Posted 1 year ago

“I was a little worried about ordering with all the bad reviews, but for a 30.00 order I said what the heck and give it a try. I was pleasantly surprised when everything I ordered came quickly and packed very well. I just put another order in and got free shipping over 25 again w no tax and the cheapest price by far on the internet and they also give you a 20% discount on your first order. Thank you Iherb. Keep doing what you are doing and you will have a customer for life !”

Helpful Report

Posted 1 year ago

“I tried to return this product cause of an adverse reaction, my throat was swollen and I had trouble breathing! I tried to email and call IHerb but there is No Contact Information on their website! This company makes it impossible to reach customer service by phone or email ! I wrote to the owner Ray Faraee, located at 17400 Laguna Canyon Rd, Irvine, CA 92618. I never received a response! I am disputing this charge with my credit card company!”

Helpful Report

Posted 1 year ago

“I always loved iherb and spent hundreds… I always loved iherb and spent hundreds if not thousands over the last several years; but recently I have seen the negative side. Vague rules relating to their rewards program, an absolute unwillingness to help with an issue and frankly terrible service. Impossible to speak to a professional and awkward unhelpful online service. I’ve really changed my opinion of iHerb. Be cautious and definitely don’t waste too much of your time on rewards; they’ll find any way to wriggle out of compensating you, and every way to avoid advising you if their complaints procedure.”

Helpful Report

Posted 1 year ago

“i ordered now saw palmeto extract 320mg 90 soft gels for $10 each bottle. they sent me crappy 160 mg 90 soft gets. what should have last me 9 months is going to last 4 1/2 months. plain rip off. no way to get satisfaction as returning isnt worth it, and i used a guest account with paypal. so i can not even contact them and tell them what shits they are. never trust a new vendor on this product again. the 320mg is hard to find.”

Helpful Report

Posted 1 year ago

“The negative reviews are all absolutely true but not surprising with the way they treat their own employees! They preach health and wellness yet all they care about is scamming and money. They’ll ruin your lives without a care in the world. There are so many better companies that truly stand behind their values of helping customers and their own employees. IHerb is not in that discussion!”

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Posted 1 year ago

“Bunch of thieves!! They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them!!! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what!!! He blocked me from both!!! Such a useless manager!!! Don’t buy from them ever!!! Not safe at all!!! That’s why the SEC always rejected their IPO!!! They can’t go public!!! They are bunch of scammers!!!”

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Posted 1 year ago

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Posted 1 year ago

“After 2 attempts at delivering my package (to an address that I get things delivered to all the time) I was advised I need to sort it our with delivery company and will not be able to get a refund either. Also noticed some of their products actually contain toxic chemicals such as lead. How is this even allowed?”

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Posted 1 year ago

“I ordered Men's Multivitamin 55+, 120 tablets. I received Women's Multivitamin 55+, 90 tablets. I return it and request the correct item be shipped. For the second time, I just received the Women's Multivitamin 55+, 90 tablets again. I can understand one screwup. Two in a row like this - inexplicable.”

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Posted 1 year ago

Iherb is rated 2.8 based on 361 reviews