Iherb Reviews

2.8 Rating 361 Reviews

44 %

of reviewers recommend Iherb

Company Reviews

Questions

Metrics

2.8

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

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How quickly does Iherb resolve customer queries?

Helpful Report

(4 years ago)

Greater than 29% of reviewers feedback is Iherb takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

75.71%

Industry Average

“ I don’t often write reviews but felt obligated to do so as I received an excellent service from the company Iherb and cannot understand how this company has had so much negative feedback on here. ”

- ioan

“ My order showed as delivered all though I never received it. Customer service asks me if I've asked my neighbors for the package. In a 100+ apt complex do you think I'll be going around asking. They refunded the following day $16.85 when I paid them $18.85 for the order. Will not buy from them ever again! ”

- Miriam

Iherb Reviews

Customer Service - Good