J D Wetherspoon Reviews

Name: J D Wetherspoon
Rating: 2.32

2.3 Rating 123 Reviews

26 %

of reviewers recommend J D Wetherspoon

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2.3

Based on 123 reviews

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Delivery Methods	Own Driver, Courier, Postal Service
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Communication Channels	Email, Live Chat

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J D Wetherspoon 5 star review on 5th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been going to the Quay in Poole since it opened and always enjoyed our weekly visits both food/drink and service. Our last three visits were very poor in every aspect. Lack of real ale choice, cold and poorly presented food. There was not even packets of salt. You need to bring back food theme days offering the full range as before pre- Covid. The lack of customers is a good indication that things are not right. Ignore this review by a loyal customer at your peril.”

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Posted 3 years ago

“Absolutely terrific experience! Would definitely recommend to anyone. Me and my husband always love visiting any Wetherspoons. Always 5 stars wherever I go.”

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Posted 3 years ago

“Popped in to the ritz in wallsend to order food for 4 people, using the app I ordered the steak with salad, extra side of onion rings among other things and the salad and onion rings were missing. When I asked a member of staff they told me they had no salad or onion rings and were not replacing with anything else. So why sell them on the app then I said. Not my problem was the reply. I also ordered 4 drinks and they brought the wrong pint over. Also mentioned this and the reply for that was well if I change it you will have to wait 15minuted because I'm busy. Absolutely the worst service and experience I have encountered.”

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Posted 3 years ago

“As regular customers in the past,my wife and myself visited Wetherspoons at The Quay,Poole today.I had a beefburger which was quite tough,and was cold.I paid extra for cheese,on the beefburger.It was not melted - just a square of cold processed cheese dumped on top. There was a discarded cigarette butt lying on the floor under our table !The floor in the gents toilet needed cleaning,and there was very obscene graffiti on the back of the WC door. No body checked to see if we were happy with our food. I am by no means an habitual complainer,but standards at Wetherspoons appear to have fallen dramatically.”

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Posted 3 years ago

“Food was quickly served but Luke warm so it had obviously been pre cooked and was left warming on the not so hot, hot plate. Breakfast muffin came with sliced plastic cheese no better than McDonald’s. Mushrooms were overcooked and shrivelled up. The biggest issue was the table was dirty. We cleaned it ourselves with hand sanitiser and tissues. Needless to say the tissues were grim! Enjoyed the refills of hot drinks and the staff were friendly and polite.”

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Posted 3 years ago

“I thought the food and service was good at the Hatchet Inn Newbury. However, the place was in dire need of a good clean. Table and surroundings sticky dirty and tables left uncleare”

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Posted 3 years ago

“I went to the 4 candles in Oxford ordered my food given the cups to get are coffee which was next to the coffee machine the smell of urine was disgusting l felt sick so l asked for a refund as l could not eat as l felt ill l have been to many of your pubs some good a few not so good but it's put me right of.”

Helpful Report

Posted 3 years ago

“After visiting the Weatherspoons at unit 5 London Victoria Station yesterday I was deeply disappointed in the food that was served up. Not only did we wait an hour for the food and it wasn’t busy a member of staff finally came over and said have you had your food yet to which I answered no and we have missed our train. Within 1 minute the food arrived and was cold which suggests to me it had been sitting in the kitchen and was forgotten about. 2 of us had the Chicken strip meals, We tested the Chicken strips but they were cold and the chips tasted like they had been cooked in old oil. Also my sons partner had an odd chicken strip which we found out later that it had been mixed up with youngest sons meal as he had an odd strip too. My eldest son had the burger which was bone dry that you couldn’t swallow it. My youngest son had the 3 plates. The pizza wasn’t cooked and the Nachos had no cheese on. He also had the chicken strips but they were cold again and also had an odd one. We was never once asked if everything was ok so we left the food and up and left. I eat in Weathespoons a fair bit and has always been pretty good. But on this occasion it was really, really awful. I am not sure what went on in the kitchen but I feel our meals were probably sitting under the lights for 15/20 minutes before they realised it was there. By that time it wasn’t edible. It was such a shame as we had a lovely day in London but this just took the shine off it as we were all hungry and too miss our train and wait an hour for another just wasn’t worth it one bit.”

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Posted 3 years ago

“Went to Square Sail.Brayford.Lincoln.yesterday lunchtime with my husband and two grandchildren. When we went to place our order we were told they had no fish,burgers etc. because there had been no delivery that day.. due I was told to a shortage of drivers. I feel this problem is because many drivers have returned to their own countries because of Brexit. Hope Timothy Martin is happy now that his vote for Brexit is impinging on his business.... We were very unhappy with the situation in Wetherspoons and had to leave and try and find somewhere else to eat.”

Helpful Report

Posted 3 years ago

“Went to Malvern Weatherspoons on Tuesday 3TH August at 8 pm ,asked for menu,asked waiter what is still available to order-answer was we have everything,on line limited order was showing,went to see waiters by the bar and asked what I can still possible order ,what ever I have asked-they run out of it,finally I have cancelled it all ,paid for my drinks and left.Very interesting pub,second time in 2 months I am walking out unserved .”

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Posted 3 years ago

“The service in JD Wetherspoons 'Ivor Davies' has been appalling. The staff are slow and disinterested with customer concerns. The automated system is not fit for purpose and has undermined what once was a friendly local pub. They leave you unattended for a long time, forget orders, input them incorrectly or simply forget to ask. I sat at my table for 40 minutes waiting for a cup for my refill. Nobody bothered to ask if I was okay and they blatantly ignored me when I tried to get their attention. An adjacent table promptly left due to the service being so slow and because the manager argued back about the service. This was all very public and left a bitter taste. I don't think that the app is a good idea; technology has a habit of going wrong and since JD have tried to implement it, the service has been shocking. Needless to say I'm not happy and I would urge people to steer well clear unless you're willing to spend an hour without anybody taking your order or being polite.”

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Posted 3 years ago

“foley arms Great malvern food was absolutely disgusting! cold and burnt, not edible and a really long wait, Terrible service staff walking round looking angry and miserable making you feel uncomfortable, disappointing as we normally like wetherspoons it's just this particular one that's always bad”

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Posted 3 years ago

“Dont go to Poole Quay Weatherspoons.we were asked 4 times if my son could show I.D. Yes once but not 5 times. Were then told not to vape OUTSIDE. My grandaughter was accused of drinking and she wasnt. The manager was complete idiot and didnt have clue about licenceing laws. Our waitress should be sacked. No customer care completely rude and then had the audacity to go and discuss the situation with her regular customers. Would never go back there they made us feel like criminals. Awful place.”

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Posted 3 years ago

“The disrespect that I received today in spoons was outrageous. I felt targeted by one of the waitresses Who repeatedly pointed at me every time I walked past the bar or whenever she came upstairs on the balcony”

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Posted 3 years ago

“Visited the Prince of Wales in Cardiff and on the back of it will never go to a Weatherspoon again. Rude, no customer service, no management. On their web page it mentions meet and exceed customers expectations. I feel staff training is needed because you have failed on so many levels. I am so angry I can hardly write.”

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Posted 3 years ago

“Ordering on the app takes 20 mins for order to come out and that is after I have had to speak to the barman”

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Posted 3 years ago

“Love every Wetherspoon we go into up and down the UK. Breakfast, refreshment in beer garden when available then back for evening meal. Good for the pocket as well. Wonderful value.”

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Posted 3 years ago

“My self my sister 2 young nieces and my daughter visited Exeter st David’s for 1 night we found the imperial pub and was happy thinking after over 3 hours travelling we could feed the children rather quickly and could get back to our hotel at a reasonable time to get the children in bed. The security staff were fab and helpful and found us a quiet area to sit at with the children as it was very busy. We sat down placed our orders at the same time but paid separate. My sisters order came rather quick but wasn’t very warm seemed it was maybe chucked in a microwave. After 5 minutes a member of staff came and asked what was missing from our table as they have a big ticket but can’t remember what was sent out. So I gave them my order number and was told it would be just a couple of minutes. 30minutes later myself and my daughter still had no food and we were no longer able to eat as a family with my sister and nieces as their meal was already almost cold when it came so they couldn’t leave it longer to wait for mine. I waited another 5-10 mins and went found a member of staff and asked what’s happened. I was then told 2 minutes the chef can Chuck it together (I assumed this meant that’s how long would take to warm it in the microwave) so I asked for a refund so we could leave and get the children to the hotel to bed but this meant myself and my 8 year old left without having dinner. My drinks came from my order (after 30mins) but no food and my sisters food came but no drinks.”

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Posted 3 years ago

“Abraham Darby in Merry Hill has gone down hill. Staff rude and ignorant, look at you like your wasting their time when asked for help. Only came in for coffee & give 1 hour slot. Dirty cups, took 3 tries to get clean cups. Would not recommend this pub for bad, slow service. Ignorant, ill mannered staff.”

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Posted 3 years ago

“Visited The Imperial in Exeter yesterday lunchtime . We ordered drinks promptly but had to wait 40 minutes for the drinks to be delivered to the table. In the meantime whilst we were waiting we ordered food on line. The food delivery time was quite normal when we ordered the food we ordered a non alcoholic drink. Although the food arrived within a reasonable time the non alcoholic drink arrived after we had finished our meal. The explanation given by the young waiter was that they were overwhelmed with orders from the students who were sitting outside in the original car park. Clearly not enough staff on duty. The majority of the car park spaces have been taken up with tables & canopies. No disabled parking spaces ! Absolutely disgraceful service. Never again !”

Helpful Report

Posted 3 years ago

J D Wetherspoon is rated 2.3 based on 123 reviews