“From check-in and flight to airport transfer, hotel and rep Jet2 have fantastic customer service. Less-able clients are boarded first, choice of food and beverage in-flight (hot and cold) is good and comfort and leg-room is amazing. Transfer to and from hotel was both comfortable and pleasant. The hotel (San Cristobal, Marbella) was of very good standard, with great service, staff and beautiful rooms. Our Rep (Frankie) has to get a special mention for her 5 Star customer service - she went out of her way to make sure we had the best possible stay, even contacting us on her day off!”
“A totally perfect service when booking our flights and a holiday. The advisor booked, took payment, selected our seats and arranged assistance for my husband .A most pleasing experience and the lady was very very helpful .”
“I flew from Manchester in early January 2019 with Jet 2.Every one involved in check-in was cheerful and happy to engage in conversation with myself and others.
The flight was on time, I had a generous baggage allowance included and unlike other competitors there was no attempt to exploit "extras" out of me.
The attendants out were very pleasant. Unfortunately the flight back although on time was marred by the attendants running out of food as they got to me. There was no attempt to address this, when I returned home I contacted Jet 2 and received a punctual and efficient response on this complaint.
The apology was satisfactory and as such I will now attempt to use Jet 2 as my preferred shorthaul airline in Europe.”
“Have used Jet2 twice over the summer, once for a holiday package and once for flights only. Both times the process was easy, straight forward and efficient. The staff at the airports and on the flights were attentive, helpful, friendly and efficient. Would certainly recommend based on our recent experiences.”
“Travelled April and October 2018 without Jet 2 holidays both in Turkey, flights were comfortable, recommend extra leg room. Check in process simple with great weight allowances”
“My wife and I were abroad recently, for an extended period of time. This meant that we were unable to check-in and print boarding passes for both directions of travel, before we left. However, for our return journey, the JET2 website offered us good options to either print (that we did not have access to while abroad) your boarding or send to a mobile device. The website was easy to use and the boarding passes were produced. Thanks for making this easy Jet2.”
