John Lewis Reviews

Name: John Lewis
Rating: 2.67

2.7 Rating 2,419 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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Anonymous

Anonymous // 01/01/2019

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“The customer care are hanging up during the query of the problem. They book deliveries without a call. You place an order and then you are left without any information about your order. Or not real information as the e-mail says the item is out of stock (after I paid for the product), customer care says there are still 30 in stock, and other customer care person says they can't really understand what my issue is. So even if I paid almost 2,000 £ for a product, and I have no clue if it will be delivered, when, or no saying in this type of decision, it is mainly a response of: "so what", the customer care person being more concerned that my surname is an odd one, than with my actual query.”

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Posted 2 years ago

“Failed to show for a pre booked fitting appointment. Paid in full months ago as curtains are made to measure. No call, no email, 3 days after still no response. In summary they have my money & have my curtains with no explanation or apology as to why they simply didn’t show up. Are John Lewis cowboys? Why has nobody been in touch to resolve this matter? Are John Lewis thieves?”

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Posted 2 years ago

“Bought a brand new dishwasher (c£1k Bought a brand new dishwasher (c£1k - order number 366356563) and paid £90 for installation. The dishwasher was installed on Thursday 11th August and was passed by their install team as fine. I turn on my new dishwasher and it starts leaking at the waste pipe. I get in touch with customer services (0345 all the way and costing me again!) and they say the quickest they can get someone out is Weds 18th. Until then, I am told I cant use the dishwasher and because of the positioning of the waste outlet, it also means I cant use my kitchen sink as any water going down the sink will now cause the dishwasher connection to it to leak water. Frustrated at having to live without my kitchen sink, I tell JL team politely that if I can get a plumber to fix it sooner I will, but I will be expecting my installation fee back. I get a plumber in next morning and he tells me the JL team have omitted the washer from the connection and that the dishwasher piping/outlet is positioned wrong - needs to be higher than the waste. Now JL is not even thinking about refunding my £90 installation fee - I paid twice effectively by having to get a plumber in to fix their mistake. Wont be back to JL. Gone way downhill. I went to JL as I felt it would be a better bet than a cut price online retailer due to customer service. I was wrong. Should have saved cash by going elsewhere.”

Helpful Report

Posted 2 years ago

“Having problems with the change over of Partnership card to NewDay. Submit application on-line together with phone code, press submit, and it is blocked. There must be an easier way. It is no good the help line telling me the changeover won't happen until 31st October; I need to get my regular renewals sorted out before then, and not at the last moment. Would it not be easier to give us all a new card automatically?The two screeds I have received do not mention anything like that,.”

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Posted 2 years ago

“Very good promotions with 30% off normal stock on many lines click and collect available next day with free returns if required.”

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Posted 2 years ago

“Ordered some items on next day click and collect. One was damaged in the post which was bad luck but John Lewis said they would send a replacement. After this I had no further communication on when the replacement would arrive so I had to keep going back to the click and collect shop to check. When I did arrive I never had any notification from John Lewis that it had been delivered. Poor communication and made what should have been an easy delivery option take lots of time.”

Helpful Report

Posted 2 years ago

“Used to shop at John Lewis alot but today I swore there is no way in hell I place another order! Got 2 open cases with them, everytime you call you speak to someone new who asks you 200 questions and does nothing at the end! Case1- Ordered 2 highchairs last year, after a month they were finally delivered! Now we have issues with the warranty, I have already sent a video of product 4times and they keep asking me to email it again! I'm stuck in an endless loop with this case! requested a call from a manager which hasn't happened yet. Case2- Ordered two scooter, one arrived and one still in transit. I spoke to someone over the phone who advised me to place another order and they'll refund me the delivery charges and I will receive a refund for the item that's never been given to Royalmail. I placed a new order for Nextday delivery and guess what!!! No refunds have been made and the delivery charges refund didn't go back to my card, they issued a gift voucher for me and this wasn't what we agreed on, im disgusted, disappointed and I feel tricked. There is no way I order from this company again. What was even more fraustrating is the customer service advisor kept intrupting mr, she didn't even allow me to finish one single sentence. I was speaking to her when she put me on hold and I was still talking when she wished me a good day and hung up the phone. 1- Case number: 20314875 2-Case numbers: 20468424 All I want is for them to resolve these issues and get it done with! tired of spending at least 30 mins on the phone every single day for the past 3 weeks!!!”

Helpful Report

Posted 2 years ago

“The quality of components sold is the best, and even with a guarantee. The price is pleasant.”

Helpful Report

Posted 2 years ago

“A below average company”

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Posted 2 years ago

“Great service ordered a washing machine which arrived quickly and was a good price. Easy to use website”

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Posted 2 years ago

“Excellent quality products”

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Posted 2 years ago

“Awful experience buying on line, the John Lewis system failed at the checkout but took my money, £95 a week ago now and despite numerous efforts to complain through customer services ( that’s a joke) no one ever returns calls or emails, all you get is a standard email reply Over a week later and still haven’t got my £95 back. Never again.”

Helpful Report

Posted 2 years ago

“Picked a box for our order wrong. Told them the day it arrived. We were informed they didn't keep spare parts, it took weeks it seems to realise me telling them I just wanted my box not a spare part was correct. Great you'd think? No of course not. Customer service is as useful as a bit of soggy lettuice in my opinion and despite it being an express order they can't ship it to me for ages. And further they expect me to take another day off work to sort out their own negligence at my own expense! Just no, never again, don't do it. Buy from somewhere else. I personally am begining to wonder if it's all a joke to them and I'mbeing discriminated against for their enjoyment. At least it feels that way in my opinion.”

Helpful Report

Posted 2 years ago

“I have an I phone and the camera stopped working under warranty JL say it has moisture damage so won’t repair it, the phone is IP67 rated and never been near water or any other liquid. You get passed to technical support who do not care, the phone has now been returned to me with marks where the front has been removed and it doesn’t work at all now! They are just another poor retailer not the JL of old! Beware the 2 year warranty means nothing!”

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Posted 2 years ago

“Needed to buy a new Smart TV. Had a look at different retailers and compared prices. We decided to visit the John Lewis store in Milton Keynes. They had a wide range of stock, the customer assistants were very helpful and helped us choose a TV suitable to our needs. It was in stock so we were able to take it with us that day. The staff in the collections bay were also very helpful and wheeled the TV out to our car and helped us load it into the car. Nothing was too much trouble and the staff were very polite and friendly.”

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Posted 2 years ago

“Ordered chairs in January and paid in full. 13 week delivery quoted. Still not got them and latest update is it will be June at the earliest. Will be my last purchase from a company I used to think prided themselves in customer care.”

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Posted 2 years ago

“Delivery is a joke one lie after another!”

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Posted 2 years ago

“shopping online but they are now emailing me marketing rubbish. No unsubscribe button. You need to log in online and update your preferences. I hate that so much. WIll resist shopping there again. Just STOP EMAILING ME”

Helpful Report

Posted 2 years ago

“I took the day off work and travelled for two hours to receive an order at the time confirmed by John Lewis. I waited for 3 hours (an hour passed the delivery time) and the package never arrived and no further notification. I was offered a slice of cake and a coffee at Waitrose as a 'sorry'. Really poor.”

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Posted 2 years ago

“If I could give these sorry motherfuckers a 0 I would. 1 star is just to high. This school needs be to shut down and everyone working there should be fired because they're all doing it for a paycheck and when you're working with someone's else kids, who are our tomorrows future it should definitely be from the heart. Mr. Fuller is the ringleader of the group only there for the dollars. I definitely would NOT SEND MY CHILD HERE!!!! PLEASE LOOK ELSEWHERE PLEASE!!!”

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Posted 2 years ago

John Lewis is rated 2.7 based on 2,419 reviews