Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“Great place to buy high quality items.”

Helpful Report

Posted 3 years ago

“I ordered three watches for Christmas during their Black Friday sale (all at different times, not in the same order). All were great prices, shipped out reasonably fast, and I received all of them without issue. I had a good experience.”

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Posted 3 years ago

“I didn’t receive my order yet. What can I say”

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Posted 3 years ago

“Have not received my order. Order was placed 11/27/20 was shipped 11/30/20. Received tracking information that package would be delivered on 12/04/20, then received another update I would receive order on 12/05/20. It’s not 12/21/20 I still have not received my package. No update on shipping information either. Last update said pack is late and will arrive soon. That update was sent on 12/06/20. Tried calling the USPS who is the postal carrier no answer after being on hold for 2 hours. Tried calling Jomashop, got no answer every time. Extremely frustrated.”

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Posted 3 years ago

“Ordered the grey ceramic Longines Hydroquest 43mm for my husband because he likes automatic divers, and he absolutely loves it! I got a great deal on the price during the Black Friday deals, and the watch looks spectacular, pictures do not do it justice. Ordering was simple and shipping took 2 workdays. will order from JomaShop again.”

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Posted 3 years ago

“Don't let their cheaper prices fool you. When it comes to customer service- Good luck. They don't care about customer satisfaction. I purchased a Hamilton watch, due to similarities, I purchased the 38mm instead of 42mm. I didn't realize that till my son measured the case. Jomashop refused to acknowledge advertising deception due to color and price similarities. They suggested replacing the watchband. I hate when someone insults my intelligence, what does the watch case size have to do with the watchband. 3 months of back & forth under the supervision of BBB. Jomashop refuses to resolve the issue. I will never support a business that does not value my business.”

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Posted 3 years ago

“Genuine product and efficient delivery!”

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Posted 3 years ago

“Excelente servicio, llego muy rapido mi reloj.”

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Posted 3 years ago

“Their customer service must spend a lot of time here to write fake 5-star reviews. Otherwise, there is no way this store gets any rating over 1 star.”

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Posted 3 years ago

“original nice prices 👌”

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Posted 3 years ago

“Purchased a pair of RayBans with a $15 coupon applied. Coupon applied succesfuly at checkout, but when I hit submit, their system malfunctioned and charged me for the full price without discount. I called CS and spoke to a very rude rep named Dee. Acted as if I was wasting her time. She said she would take care of my credit and rushed me off the phone. Lo and behold, the credit never came. Called back and another rep told me she would credit my card and email once finalized. She later emailed back and said that this could no longer be done. No reason or explanation whatsoever. Don't fall for their low price bait and switch tactics. Pass on this vendor.”

Helpful Report

Posted 3 years ago

“Still haven’t received my item! Was supposed To be delivered Tuesday paid for express shipping was supposed To receive a refund for the shipping no refund and still not package! The customer Service is also terrible. Their Reps don’t Care about their customers nor the customers experience!”

Helpful Report

Posted 3 years ago

“Very poor customer service they do not answer your calls neither do they reply on email. I am never going to purchase anything from this site again.”

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Posted 3 years ago

“Customer service is very poor. Nobody is answering the phone. I did a purchase on Nov 29 and I'm still waiting”

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Posted 3 years ago

“I made s purchase I did NOT received a confirmation send to my Email, there is NO tracking order links, the purchase is a Christmas gift I made the purchase on November 28,20 today is December 17,20 NO info of my item. I won't be purchasing anything else of this company that prices are SUPER high for the BAD service. DISAPPOINTED 👎”

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Posted 3 years ago

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Posted 3 years ago

“Do not order from jomashop. I know the prices are appealing but if you go to return something they will claim you damaged the item so you can not return. Their customer service in general is also awful. They will scream at you and hang up on you. It was a nightmare to deal with and ultimately you end up stuck with the item. Shop anywhere but jomashop”

Helpful Report

Posted 3 years ago

“I ordered a gift for my wife and in looks like I will not be getting it before Christmas. Had I known that a month before christmas was not enough lead time to get an item that was in stock I would have never ordered from these guys. I have called and waited long periods of time to get a live person on the phone and was told each time it would ship the next day. Just terrible.”

Helpful Report

Posted 3 years ago

“They sent fake perfume trying to pass it off as Halston cologne. The person that I reported it to because I need to return it's really bad; told me it would be a couple hours before I will get the email with instructions to mail it back. Then it takes a week to refund my money after they receive it back. It took almost 6 weeks from the beginning of the order until I received it this is ridiculous. Who wants to bet I never get the email to return it??”

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Posted 3 years ago

“Ordered the day after Thanksgiving. Site said 3 to 5 days. Notified TWO WEEKS LATER that the item was back ordered. Site never indicated that it was out of stock.”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews