Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt shipping, item as described. Thank you!”

Helpful Report

Posted 4 years ago

“Had a wide selection to choose from and at very reasonable prices. Found the exact watch that i was looking for. The delivery was timely, i think it came a day earlier. The packaging was great too, as if i had bought it from the store. Will definitely shop from here again.”

Helpful Report

Posted 4 years ago

“They offered a great service in the buying experience overall. I have bought from them several times and I have only good recommendations to give to them and anyone who's interested in buying with them.”

Helpful Report

Posted 4 years ago

“never a bad deal ! selection, price, quality, all in one place, not to mention friendly service and fast delivery ! A BIG thank you !”

Helpful Report

Posted 4 years ago

“Before making my purchase, I called them to make sure how exactly the purchase method was. They told me to make the purchase and then to communicate with them so that they could leave the product at the nearest Fedex store so that I will pick it up personally. They charged $ 10 and sent it to me by regular mail and it took almost a week to get my order.”

Helpful Report

Posted 4 years ago

“Had the best price on my Seiko 5 SNK795, great quality. Delivered earlier than expected too. Recommend.”

Helpful Report

Posted 4 years ago

“The shipping is very fast so I could get my stuff earlier than any other sites. The condition of the product is perfect. Thanks”

Helpful Report

Posted 4 years ago

“every thing do is great. their service and products are exceptional. Only place to buy a watch.”

Helpful Report

Posted 4 years ago

“The best! Super fast shipping and excellent prices! Love them my new favorite place to shop!”

Helpful Report

Posted 4 years ago

“Never recieved my package. Customer service was horrible. Waiting 2 weeks (business days) to get an answer if I will be getting a refund or replacement. I don't want a replacement. Packages are sent through the postal office and poorly taken care of. My package went missing on the 17th and I got an email stating 3 days before reporting anything. Worse online store I had to ever deal with.”

Helpful Report

Posted 4 years ago

“I have ordered two units from Jomashop. Both were delivered exactly as advertised.”

Helpful Report

Posted 4 years ago

“Customer service is the worst I’ve EVER Received from any company. I ordered a watch for a friend for Christmas . After almost three weeks and Christmas long gone, I was told that the watch was out of stock now. So I had to wait for it to come back into stock. When I asked to speak to a manager the customer service agent got very upset and started yelling at me that it’s my fault and “I need to read better” and when I asked his name, he hung up on me. I then called back and got the manager who didn’t seem too bothered by my story, and offered me a discount code for my next purchase. A few weeks later I ordered a watch for myself, when I called for the code I was given a “welcome” code for first time shoppers. So anyone could have gotten this code... but then it didn’t work. So I called back and I was told to make the purchase and they will apply the code. I made the purchase... discount was never given... I have emails with their promises and it doesn’t seem to matter. If you want a watch for a great price... that’s what you’ll get... but if ANYTHING goes wrong, you’re on your own. It’s basically a gamble.”

Helpful Report

Posted 4 years ago

“Great shop with fair prices and frequent sales. Good selection of watches in a variety of styles.”

Helpful Report

Posted 4 years ago

“Customer service is great. Prices are amazing. Selection is fantastic. Exchanges were easy.”

Helpful Report

Posted 4 years ago

“The bracelet I bought my wife lost a stone within an hour of putting it on the first time. I contacted JOMASHOP and took the time to return it. Two months and several exchanges later, they decided they'd keep the lousy bracelet and my $$$. Can't remember the last time I was robbed. Don't make the same mistake I did. Poor products and worse service.”

Helpful Report

Posted 4 years ago

“This store is a biggest theme ever you will se in your life don’t ever think to buy any thing from and ask for shipping overseas as they will charge shipping and tax’s without redound even if they didn’t ship it at all”

Helpful Report

Posted 4 years ago

“M1H10173 I was very disappointed your company, the experience no good, I still waiting my package. I bought from 14Jan 2019, but still waiting。 So I won't bought again your company.”

Helpful Report

Posted 4 years ago

“They send me the wrong watch. So I sent them back the product so they could send me the right one. I had to pay 250$ duties on it to get in my country. They said by email (I have written proof) that they will send me the right one back and I won't have to pay for the duties again. They just issue a credit instead of sending the right product. I called to know why they issue a credit instead of sending the right product since it's their mistake. They say I need to order a new watch an pay duty again for international orders. They do not respect what they say even if you have the written proof!! Good luck with your orders!”

Helpful Report

Posted 4 years ago

“I placed an order from the UK 5 weeks ago (Christmas Eve 2019) and the item still hasn't arrived. As far as I can see from the tracking it is still in the USA and has not moved since Boxing day.”

Helpful Report

Posted 4 years ago

“They sell fake stuff. It’s that simple. I bought 2 watches and 1 wallet. All 3 fake and they won’t accept them back. DO NOT BUY HERE!”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews