Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,013 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting my watch for more than a month, I still haven't received it (France). No information available on the tracking of the watch on the Jomashop website.”

Jomashop 1 star review on 23rd December 2022

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Posted 2 years ago

“Reasonable price and great delivery. Product itself is really good.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Never again”

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Posted 2 years ago

“Really satisfied with the service and the products they have on”

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Posted 2 years ago

“Inaccurate information. Watch not arriving. No help from customer service.”

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Posted 2 years ago

“The best place to get big brand watches (I've only bought watches with them) at great prices and fast delivery.”

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Posted 2 years ago

“Great price. quick delivery and reliable. I bought watch and sunnies.”

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Posted 2 years ago

“Unbelievably easy and secure to shop and purchase online. I got a great Black Friday deal on a Rolex Submariner, gorgeous watch, arrived promptly with all the paperwork and original packaging. I had a question when my package arrived, which was answered online within 48 hours.”

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Posted 2 years ago

“I am not from this country and i have heard the customer service is very good in America. i shopped first time from JOMASHOP.COM this would say the most pathetic shopping experience of my life time. first of their executives are so rude and not at all helpful. they don't even trained to listen the customer. she was not even letting me speak and moreover she just banged the phone on my face. i would never advice anyone to go and shop from that site because when you stuck they will remind you the contact we might have signed where they can not even send you back your product and the charges you have paid for delivery that you have to be pay again if you missed the product and you want them to are send you again. When i called first the Customer care executive she asked me my card details for charging for the delivery again but i refused to give her the details, she told me she is cancelling my product. i asked her whether her call is recording and is this the way you talk to the customer she does not even care and started arguing with me. For reconfirming the status of my purchase, if my order has been cancelled or not. i called there customer services again and got to know from the other executives they can not take the delivery charges until they will not received the package back Although they can not cancel the product also. They will refund the amount after deducting the delivery charges. i have no idea why the fist executive was asking me my card details and i am pretty sure i am going put my experience on other portals also so that the customer will not feel stucked and not face this kind of issue and small advice for the company please improve your customer services, this really impacts your business.”

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Posted 2 years ago

“I recently ordered my new Longines Hydroconquest here on Jomashop and it was super easy and by far the best price that I could find. Checkout was a breeze. The only thing is the shipping is through UPS and I paid extra money to have my package sent the next day. Well that turned into 4 days, but that has nothing to do with Jomashop. All in all I can’t complain because I saved a lot using Jomashop. I’ll definitely be buying more watches here just hope UPS can get their act together. Love my new watch! Also, my watch didn’t come with a Longines warranty card it came with a Jomashop warranty card, should I have had one through Longines in the box as well? I’ll have to look into that.”

Jomashop 5 star review on 12th December 2022

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Posted 2 years ago

“Jomashop, fast and reliable.”

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Posted 2 years ago

“Quick delivery, great price. I love my Tissot watch!”

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Posted 2 years ago

“The shipment was very fast and the merchandise arrived in good condition.”

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Posted 2 years ago

“I found a great deal on a Tudor watch for my wife and she absolutely loves it. The purchase through Joma couldn’t have gone smoother.”

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Posted 2 years ago

“I received my order in a timely fashion and it was exactly what I ordered. My cologne was packaged well and it wasn’t a knock but the real thing. I will be coming back again for more products.”

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Posted 2 years ago

“Very guick delivery, products genuine, excellent prices. I just purchased be third watch from them and it's arriving tomorrow! It helps that I live in NY I think.”

Jomashop 5 star review on 8th December 2022

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Posted 2 years ago

“I'm very sorry to say this , but you guys are very unhelpful, i ordered two watches on the black Friday sale event, the first one said ' delivered ' , I never received it, I called, I even did a change of address for the second one to be delivered, the same happened, when I called for the Inquiry, I was told that my query is with UPS , I bought my stuff from you JumpShop and not UPS, I haven't heard anything since about any refund or if they will resend the order, im the looser here . Very bad, someone needs to resolve this....”

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Posted 2 years ago

“Product was delivered on time in and in good condition. It was as advertised, price was the best I found on Internet for what I was looking. I will use Jomashop for future purchases.”

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Posted 2 years ago

“Very poor customer service. Failed to deliver the product and refuse to refund the money.”

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Posted 2 years ago

Jomashop is rated 3.7 based on 3,013 reviews