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Jomashop Reviews

3.7 Rating 2,909 Reviews
66 %
of reviewers recommend Jomashop
3.7
Based on 2,909 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Phone:

877-834-1434

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Anonymous
Anonymous  // 01/01/2019
Returns are on you and even if you keep over $600 dollars worth of stuff they still stick you with paying for the other items to be returned.
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Posted 4 years ago
It was an awesome watch more than what I expected the pictures didn't do it justice customer service was awesome good price delivery was fast have no reason to refund or return awesome deal
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Posted 4 years ago
The item I purchase is still yet to reach me as the package was never delivered. I wrote twice called twice got an email to say it will take 3 weeks to be investigated, mind you I purchased the item for my birthday gift to myself but sadly it will not get to me since the investigation period will extend way beyond my birthday. Disappointed and dissatisfied
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Posted 4 years ago
Everything went very well. HOWEVER, I don't appreciate emails every day from you. I have tried to unsubscribe 3 times now. Can someone just get me off your list?
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Posted 4 years ago
My husband loves his watch!!!
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Posted 4 years ago
Everything on the selling process works fine. Easy to ID a product and to place the order. However, after that, watch out (no pun intended). I ordered a watch for Christmas (over 2 weeks ago). I was told it was in stock and shipping in 1 to 3 days... 2 weeks later I am told that the watch might show up on December 23rd. I guess they were thinking that Santa was going deliver it... but I could be wrong. Customer Service was poor. No urgency. Didn't care about helping fix the issue. It was what it was and that was the end of it. "Stone Cold". I most likely will never consider JomaShop again in the future. This is not the way to treat customers.
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Posted 4 years ago
Excellent price and prompt delivery. Return is easy but costly fee.
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Posted 4 years ago
EXCELLENT TRANSACTION, FAST DELIVERY, EVRYTHING PERFECT !!
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Posted 4 years ago
Great price
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Posted 4 years ago
Great service, good price
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Posted 4 years ago
horrible customer service when i called after they sent me the wrong item. customer service was not willing to help fix the issue.
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Posted 4 years ago
Great price!
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Posted 4 years ago
The customer service is very bad. Had spoken to them about an exchange so they sent me a return label, however they did not disclose that the use of this label will deduct from the refund. The customer service rep suggested a repurchase so I paid shipping twice, plus paid to have the item shipped back for exchange. Then when I spoke to someone they mentioned that I should have used fast ship for free. Why wasn't this suggested in the first place? What wasn't it disclosed about the shipping cost for the label? They refused to give the full refund and kept the shipping costs. Horrible customer service.
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Posted 4 years ago
My experience was bad from start to finish RMA #378014. I ordered an item and paid for expedited delivery the item didn't make it in time and I had to get something else at the last second. So I called and was told that under the circumstances a one time exception would be made and I would be credited the amount. I sent the item back with the paperwork. I never got anything back from Jomashop and followed up. I was then told their would be a restocking fee and I would not be credited the original amount but would get an in stor credit. I didn't receive that either. I followed up and and still got nothing back from them. So I emailed and was told I needed to call back again - where I started. I then received no responses to my emails. This started over a year ago and still no resolution. AVOID THEM...I have never had and experience like this, it was disappointment after disappointment.
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Posted 4 years ago
Ordered a watch with a great price. They charged my card immediately and sent me an email saying it shipped. A week later, the item still had not been tendered to the carrier (their hold music boasts 24 hour shipping). Called customer service, they suggested that maybe the package had been stolen or misplaced en route to the carrier. I requested a refund. They said that was against policy, that they would look into it, and would email back confirmation. Two days later, I had not received any email and the package still had not been tendered to the carrier. I called back. They said that they would look into it and email me confirmation. I told them I was to have already received a "confirmation email," which never happened, and I wasn't hanging up without canceling my order. They refused to cancel the order, said it was "against their policy." I told them I would notify my credit card company and write a negative review. Customer service said "go ahead" and hung up on me... so here I am. If you get a good price on something and the transaction works out, great. But they will take your money immediately, and if there is an issue, customer service gives the runaround and won't refund even though they clearly don't have the item. If you must use them, pay with a credit card so you can get your money back, and prepare for hassle.
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Posted 4 years ago
The shipping dates are completely misleading. They dont give you the exact arrival date. The customer service has a lot of attitude and even hang up on you. Dont bother to pay extra for shipping, they will ship you whenever they ship you, they don't care for your extra shipping payment so dont waste your money
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Posted 4 years ago
I bought two watches Hamilton khaki king and seiko series 5 Best prices online, best quality very satisfied customer i highly recommend
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Posted 4 years ago
I ordered a RayBan-P. Came on time, was original. Hence overall it all went great! I have used Jomashop a few times now and I am very happy. Thanks again!
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Posted 4 years ago
I ordered a Suunto Ambit 3 on Veteran’s Day. I got an email saying that it wasn’t in stock and should ship within the next 4 weeks. No biggie, I am in no hurry. It arrived within 3 weeks. Not bad. Now the bad. The watch arrived in only part of the Suunto packaging. The watch box had been opened and the watch had been used. I complained to Jomashop. They took the watch back and refunded me all except for shipping. I won’t be doing business with them again.
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Posted 4 years ago
Everything safe an on time
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Posted 4 years ago
Jomashop is rated 3.7 based on 2,909 reviews