Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“re, M1H18551 still not received... ordered my watch January 18th. DHL webtrack has been showing in transit to country of destination for the past two weeks. Manifested and processed completed 21st Jan. Struggling to get this issue resolved.”

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Posted 4 years ago

“Worst experience ever. Ordered sunglass which didn’t come, ordered glasses a week before and they were bent. Won’t recommend anyone. I been shopping from them for over 3/4 years.”

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Posted 4 years ago

“Worst customer service and product. I ordered sunglasses, only the case came without the sunglass and when I contacted them they tell me that they can’t do refund. A week earlier I ordered Glasses and they were bent.”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“Easy platform to use, fair prices with some significantly discounted time pieces, and Jomashop delivered what they said they were going to deliver on time. Can’t complain, happy customer.”

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Posted 4 years ago

“Nice , as described!”

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Posted 4 years ago

“the product was really awesome and more than i expected, shipping was fast.”

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Posted 4 years ago

“I just got my MIDO sea star, I size the watch band, set the time, and I love it, it is very comfortable, it feel's like a very expensive watch, with JOMASHOP discount it made it easy to obtain. It is very accurate, Swiss quality,workmanship, attention to detail ,you can feel the diference. Thank you JOMASHOP.”

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Posted 4 years ago

“I purchased a Rolex Day-Date from jomashop and received a watch with very low quality (later to find out from expert that probably internally replaced with non OEM). It also had a band that was 3 links too small and it couldnt fit my wrist. I contacted them and told them i need 3 links. They took a day to get back to me and said they could send me 2 at maximum and I could see if they fit and agreed to accept the watch back if i wanted, even if it went over their 14 day rule. I waited about a week for the links and then had them installed but i still needed 3. I contacted them again and they took 2 days to get back to me but said they would not get me another link. I told him i would just buy one myself ($250) just to make it easy for them instead of returning it. I purchased the other link but then the date and day stopped working. When I went to repair it the watch technician told me this was a terrible quality watch, he didnt believe the internals of the watch were real and I should return the watch. I had the 3 links removed and packaged it back up and included the 2 link ($250 each). I contacted them to arrange the return and they agreed to accept it. I also paid for shipping about $50. They called me about a week later and tried to tell me they wanted to fix it and if i wanted to return it there would be a 8% restocking fee which I thought was outrageous considering all i was trying to do was get the watch as described and i even spent another 250 just to get another link. I still agreed just to be easy to get along with. A month goes by and I dont hear from anyone. Every time I call I wait on hold for 20-30 minutes. Eventually they tell me to call for "DEE". Everytime I call Dee is never available. About a week of calling trying to reach"DEE" its not possible. On my most recent call, the rep tells me he sees they sent my watch back to me and denied the return because it was past the 14 day policy! WOW! I go back to my office to get the package and they didnt even give me the 2 links AGAIN. This is not a way to do business. I was very easy to work with and they took advantage of me. I want a full refund and they can have their "rolex" back.”

Helpful Report

Posted 4 years ago

“super rude customer service! Called in multiple times to rude, condescending, customer service reps. First order, watch was broken, refund was issued. Second order, no where was it advertised a preorder. But was told it was as if I was the idiot. Second order has yet to come in, another watch. If it isn’t authentic and exactly what I purchased, I will be filing a complaint. Also, a local watch collector friend of mine has told me a similar experience.”

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Posted 4 years ago

“Very happy with my Ecodrive, AT4106-52x , delivery was fast, and punctuality, again very satisfactory.”

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Posted 4 years ago

“Never ever will deal with these people anymore. Promised a delivery, eventually after a month got a refund, not even a notice about not having the product available. Thanks a lot, NOT. For me its not about refunding it's about looking forward to receiving the damn watch. Indefinitely Disappointed. This refund came 2 weeks after the letter below; Dear ...., Thank you again for your purchase from Jomashop.com! It is our responsibility to keep you up-to-date about your order with us. Upon reviewing your order, it seems that one or more item(s) you have ordered is not physically in our warehouse at this time: Order Number: .... Tissot Carson Premium Automatic Silver Dial Men's Watch -------Product Availability: 13 to 15 Business Days Jomashop.com has already backordered these item(s) for you. The estimated time it will take to ship this item out of our warehouse is posted above. * Please note that your credit card will not be charged until after the order ships. The amount shown on your card as of now is only a pending hold. * Also note that Amazon Payments orders are pre-charged before the order is shipped. When the item ships out of our warehouse, you will be charged and also emailed tracking information. This email is to keep you informed about your order status; it is not necessary to reply to this email unless you have any further questions. Thank You, Jomashop.com Order Processing”

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Posted 4 years ago

“The parfume is very good.”

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Posted 4 years ago

“Charged restocking fee for an item out of stock? It’s robbery”

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Posted 4 years ago

“The bag I received is good! But the packaging is annoyed because it twisted my bad, so it now has a wrinkle.”

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Posted 4 years ago

“The watch I received did not work. I asked to refund it. First they asked me to pay for the shipping cost back, second they did not even refund the full price!!! This is not acceptable in the 'Amazon age'!”

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Posted 4 years ago

“THE PRODUCT WAS PERFECT AND DELIVERY WAS REALLY EARLIER THAN EXPECTED.”

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Posted 4 years ago

“I love the ease of finding he right watch to fit my style.”

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Posted 4 years ago

“Great price, very fast and free shipping, good customer service, will shop Jomashop again.”

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Posted 4 years ago

“Easy to order! Awesome prices! Quick delivery! What else can you ask for from a business. Just check to make sure the item you order is in stock.”

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Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews