Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,013 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Productos originales y delivery en tiempo.”

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Posted 1 year ago

“Great great price.”

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Posted 1 year ago

“Excellent experience, good prices and fast delivery. 100% Original product, as expected.”

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Posted 1 year ago

“great products great prices great service”

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Posted 1 year ago

“I'm surprised by the low score. It's always been a five star experience for me, and I've been buying watches at Joma for many, many years, from affordables to higher end pieces. The prices are always among the best I've found, and most often are the lowest anywhere. The products are always genuine, the shipping is fast and safe, and customer service has always been responsive in the very rare instance I even needed to use it. It's my go to online store for my massive watch collection and I'm always happy. Highly recommend!”

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Posted 1 year ago

“bought a lot of great things on this site at a very good price”

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Posted 1 year ago

“I order 2 watches and one arrived a completely different watch and it charge me for the same price. And the other was the correct watch but the machine didn’t work and it wasn’t the battery because i check it. I couldn’t make a return or anything because i bought them for a friend that’s lives out of country.”

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Posted 1 year ago

“Very Good all around”

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Posted 1 year ago

“I’ve ordered from Jomashop several times over the past 8 years and have always received my item(s) quickly with no issues.”

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Posted 1 year ago

“I purchased a Cologne that was advertised as original, with a promised scent lasting 24 hours. The reviews, including those from the manufacturer, only fueled my anticipation. Sadly, the product turned out to be fake, losing its scent within 3 hours. What’s more disheartening is that every time I tried to post an honest review within the app, it was swiftly removed. In an attempt to resolve the matter, I sought a return for the subpar product. However, I was shocked to learn that I would be required to bear the cost of shipping for their mistake. It’s absurd to expect customers to pay for the return of a fake product that they knowingly sold. This entire experience has been dismaying, to say the least. I hope that potential customers are aware of the issues I faced with this app. It’s disappointing to encounter such a lack of accountability and disregard for customer satisfaction. As consumers, we deserve honesty, transparency, and fair treatment. This ordeal serves as a stark reminder to be cautious when dealing with jomashop and similar platforms.”

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Posted 1 year ago

“I made a fragrance order, it took a while to reach my country by the carrier, however, everything arrived in order and in perfect condition.”

Jomashop 5 star review on 10th August 2023

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Posted 1 year ago

“Fast shipping”

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Posted 1 year ago

“My friends have told me over the last 15 years or so that I " may have a Watch Collection Issue "( 150+ watches, all automatics or manual )....and I was 'that close to a clean getaway' when along came JOMASHOP....great company, great product and pricing!!.. and uh-oh, I'm back onboard !! Just received two Tissot automatics for every day wear...look great!! Thanks for the 'fix' Joma!!”

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Posted 1 year ago

“Fast delivery, very good service and price. Would definitely recommend this website.”

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Posted 1 year ago

“Super fast delivery I was surprised that the product shipped so fast. Very satisfied.”

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Posted 1 year ago

“I've been a jomashop costumer since March 2023 not so long ago and bought quiet a few watches from them and since the beginning my personal experience has been more than perfect starting with their costumer service always with attention to detail the huge selection of watches they carrie and prices are almost unbeatable, I haven't returned any of the pieces that I bought from them ,the delivery has always been on time without issues.”

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Posted 1 year ago

“This is the second watch I purchased from Jomashop. They’re very good with the price and the service. I highly recommend Jomashop if you want to save some bucks.”

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Posted 1 year ago

“Expedited delivery and item as described.”

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Posted 1 year ago

“Purchased a $5000 watch from jomashop one year ago. The movement stopped so I sent it back in as it has a three-year Joma shop warranty. They sent it back to me one month later stating that they will not fix it because there’s a scratch on the exterior of the case. They didn’t pack it at all so it got scratches in transit.”

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Posted 1 year ago

“Great company with legitimate products. Fast delivery and great customer service”

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Posted 1 year ago

Jomashop is rated 3.7 based on 3,013 reviews