Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,963 Reviews

66 %

of reviewers recommend Jomashop

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Metrics

3.7

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order (M2BY3217) - send in one day after order, received in one mounth to Poland. Farrukh and Badar speciall thanks for answering on email about order in one day ! GREAT JOB!”

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Posted 3 years ago

“Horrible customer service, stay away from this company, once you bought something form them, they are gone, I try e-mail, chat, phone calls, leaving a call back number, nothing seem to work, you'll never hear nothing from them.”

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Posted 4 years ago

“Horrible! terrible experience! As first, I received a broken watch. As second, their customer service is not responsive. As third, when I returned the watch, I haven't received the full amount back; they kept the part of the tax. Please avoid! Please be aware that most of the positive reviews for this website are written by their employees! Go and buy the watch at the more expensive place. It will end up costing less!”

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Posted 4 years ago

“Ordered sunglasses then canceled. Then got a fraudulent charge on my credit card from another company toadandfrog. I reported to the bank and canceled my account card. Do Not Trust Jomashop.”

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Posted 4 years ago

“Item faulty. Watch doesn't work. Tried contacting you. Received auto reply that if I want I could return within 30 days, but would have to pay postage (x 2) myself! THIS IS A FAULTY ITEM... Can't believe the attitude!”

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Posted 4 years ago

“The delivery time was too long. the quality of the product pretty good”

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Posted 4 years ago

“Ordered a pair of glasses never recieved them and never got my money back.”

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Posted 4 years ago

“I wish I read the real reviews on here before purchasing from this website. They will send you damaged or incorrect goods and then good luck getting anything from them in terms of aftersales support. You better pray your sale is 100% accurate and your items have no faults at all otherwise you will get nothing, no matter how soon you report it. I purchased a Seiko watch for around $500 USD and it arrived with a snapped clasp! I've owned plenty of Seiko watches and they do not break easily so this was clearly packed like that and I'm fairly sure Jomashop resold it like that and it didn't come from the manufacturer as it had fingerprints all over it. They told me to get a quote to fix it so I went around to multiple shops and provided them the cheapest quote, the clasp was completely snapped off completely so it clearly needed a new one. They said the quote I got for $100 to replace the clasp was too expensive and I should send it back at my own cost as they can fix it for $20. Obviously they would just superglue it and either send it back to me or repack it for the next poor sucker. $100 to fix a watch in Australia is pretty damn good especially when it needs a part. I also ordered some sunglasses and they sent the incorrect pair. Their solution?? Keep the ones they sent me or pay to ship them back to them and they might be able to source the right ones if they have stock... I've gotten some awful support from overseas lately but this takes the cake. You can tell they must be based in the USA as they treat you like complete trash and just waste your time until you give just up as it's not worth the stress and anger of being slapped in the face. I'm done with these cheap and nasty sites, I'm out of pocket way more than what I saved buying from this horrible company. TLDR: Do not buy from this company whatever you do.”

Helpful Report

Posted 4 years ago

“I've bought three watches from Jomashop in the past two years. When they work, its no problem. But don't assume their warranty will cover the watch. The people who work with their warranty are trained to reject your claim in almost every case. I tried to get my Movado fixed under warranty, but they said it had damages to the case and rejected the claim. Fair enough. I then had a problem with my Tissot which had no physical evidence of external damage. They agreed to repair it, I sent it in and they confirmed it fell under the warranty. Six weeks later I got an email saying it was not covered by the warranty. Calls to the service center went terribly. Buyer beware. I still haven't received the still broken watch back yet. The warranty they offer is basically useless and I get the feeling that the watches themselves maybe defective which is why they can offer them so cheap.”

Helpful Report

Posted 4 years ago

“boghet a furla wallet from them...they sent me a used diffrent wallet 20% cheaper then what ive paid... didnt want to refund theur mistake and then never got back to me....DO NOT BUY FROM THEM!”

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Posted 4 years ago

“Sehr guter Service schnelle Lieferung. Top”

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Posted 4 years ago

“First time shopping this site and awfully disappointed...I’ve ordered a furla wallet from them for 59.89$..they’ve sent me a cheaper furla no tags different color wallet that was 10 dollars cheaper on their site...they had the nerve to offer me a “refund” for 15 dollars not even covering shipment costs...awful and no responsibility for their Owen service mistakes!”

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Posted 4 years ago

“Customer service can be slow to respond. Too big to really care”

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Posted 4 years ago

“Don't buy from them I bought Gucci shoes from them and never received them. I was fighting with them for 1 year and they still didn't return my money or send new shoes to me. Give you self a favor and don't buy from them”

Helpful Report

Posted 4 years ago

“Terrible I ordered a package, it never arrived, emailed them many times, they never respond. I try calling them it takes it 1/2 hr to get through to them, and they don't help you. They hang up on you. Nasty people, terrible service.”

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Posted 4 years ago

“This is a scam site. No support. Neither emails nor phones are answered. I'm telling my credit card company to cancel.”

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Posted 4 years ago

“Very fast shipping exactly what I was looking for sizing is very true to size”

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Posted 4 years ago

“Quick and easy ordering and shipping process. Will be making more purchases in the near future.”

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Posted 4 years ago

“My order arrived very quickly. I was very satisfied with my purchase as I found a great discount for the Bonpoint scarf I ordered. It was cheaper than anywhere else.”

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Posted 4 years ago

“Great price on fragrance purchase. It was the genuine article. It was delivered on time.”

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Posted 4 years ago

Jomashop is rated 3.7 based on 2,963 reviews