Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service = 10 out of 10, I had some extra questions and they answered within next day & provided extra detailed pictures for my inquiry. Price = there's really no room for argument here. Delivery = SUPER FAST, even given pandemic situation (04/2020). Returns & Refunds = ABSOLUTLEY NOT NECESSARY. Overall = This was my first time buying from Jomashop, and I WILL be buying my next timepiece from them; and VERY SOON!!!”

Helpful Report

Posted 4 years ago

“Checked on line was interested in a Seiko Watch. Pricing was fantastic and shipping was fast. Excellent Experience”

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Posted 4 years ago

“Fast shipping of my order that arrived on time and as described. Very satisfied by the shopping experience with Jomashop, thanks a lot!”

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Posted 4 years ago

“I looked on many sites online for a fine watch and found that the best price with shipping included was at Jomashop. They had exactly what I was looking for and then some. I wasn't sure how long it would take to receive the watch, but I got it in around 5 business days which was a good shipping time coming from New York. I highly recommend them and look forward to using them in the future.”

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Posted 4 years ago

“Ordered my watch and it was delivered in 3 days! Great service. Thanks, Jomashop.”

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Posted 4 years ago

“THIS IS MY SECOND PURCHASE FROM JOMASHOP.COM. I NEVER WAITED LONGER THAN TWO DAYS TO RECEIVE MY ORDERED ITEMS. IMPRESSIVE CUSTOMER SERVICE.”

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Posted 4 years ago

“Purchased a Fendi sunglasses for my husband to match one I already have. Shipping was free & fast. Item arrived in new condition with case & everything. Wow what a deal! Better price than the one I have purchased from Neiman Marcus.”

Helpful Report

Posted 4 years ago

“Bought two watches. ETERNA ETERNITY QUARTZ DIAMOND PINK MOTHER OF PEARL DIAL LADIES WATCH 2800.41.76.1743 ETER-280041761743. The watch stopped working in two months time. Also bought Armand Nicolet M02-4. The pin holding the belt keeps coming off all the time. I'm sure to lose the watch, one day, as it falls off. Jomashop does not reply to your correspondence and don't care for their warranty, maybe because I'm far away in Australia. Buy at your risk from this company!”

Helpful Report

Posted 4 years ago

“No problem whatsoever with them, items were exactly as described, arrived as promised and in a timely fashion.. had to call once about an order that I paid 2 day shipping for, seemed to be stuck in ‘processing’ guy on the phone was cooler than a fan and ensured me he will ship it overnight which he did.. I wasn’t complaining when I called btw, I was just curious, and it was good to receive stellar customer service over the phone.”

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Posted 4 years ago

“Great experience with Jomashop. My shoes arrived earlier than expected and the shoes looked amazing, just as in the picture. Thanks for a speedy service.”

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Posted 4 years ago

“Shipping is quick maybe because their warehouse is in brooklyn ny and I am in nj. My issue is they said the products have the original box but the purse I ordered dont have the box just a dust bag and for a high end bag it must have a storage.”

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Posted 4 years ago

“Great delivery time. Took a while to process, probably due to my purchase being done on a weekend. But got watch delivered in time specified once payment was processed. Good packaging and great discount for preowned watches.”

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Posted 4 years ago

“Same as some others. Paid for 2 day shipping. Didn't get by guaranteed date and called. Got the ususal runaround that it will ship the next day,which it didn't. They even said I can cancel the order rather than ship the watch. (which showed as In Stock.Ready to Ship). They try to frustrate you until you cancel. Which I did. Never again.”

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Posted 4 years ago

“Incredible. I just bought my first Tissot and it’s an amazing bargain from this website. My watch arrived a day early. My wife hates this website because I’m looking at about 4 watches at a time. Great website with great items and delivery.”

Helpful Report

Posted 4 years ago

“Be very careful when you purchase from Jomashop. I've bought six watches from this website. Two were delivered VERY late (+3-weeks). On the sixth watch, I returned a pre-owned Tudor Fastrider Black Shield, which I purchased for almost $3,000. I wore it once. When I returned it (within the 30-day window), they told me it had signs of wear (note: I purchased it pre-owned), and after I spoke to customer service, they acknowledged that the claim of a pre-owned watch showing "wear" was a silly claim. Thus, Jomashop charged me $500 for a restocking fee (16.67%). Very disappointed with this website. Personally, I'll be more careful to deal with them in the future.”

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Posted 4 years ago

“Great selection. Expedited quickly. Great communication. Overall super satisfied with purchase. Attention to detail. Purchase exactly as described and shown on website.”

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Posted 4 years ago

“fast shipping!!!”

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Posted 4 years ago

“Jomashop does a good job overall. The products (watches for me and my wife) have been first rate, as advertised and the shipping is quick and easy. I love my most recent, a Junghans Chronoscope. It makes me smile every time I look at it!”

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Posted 4 years ago

“Thank you very much.”

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Posted 4 years ago

“DO NOT believe what other people are saying about how good they are!!! Extremely SLOW shipping (waited 3 WEEKS) and when I call customer service, they told me to either wait or go buy it from somewhere else! Even told me they don’t care about this one small order, and said customer service is the least they care about, plus they already got the money charged, so good luck on waiting! Also told me if I try to call again, they will ship out my orders another month later!!!!!!!! The worst place to shop for any product!!! Would never be shopping at this website again for saving $50 bucks!!!”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews