Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

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Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“Unbelievable good price. Truly reliable company and buy with confidence. Customer service Faith H. helped a lot to solve my shipping issue.”

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Posted 4 years ago

“the items have a good quality I can't complain about that.. but their customer service is the worst I ever talked with. I had to call 3 times to solve one issue I had with my order.... all 3 representatives totally suck, they dont know how to deal with the clients, never ask if there is something else the client may need. that's the reason I had to call 3 times for a single problem... the representative put me on hold when I was talking more than twice.... delivery it okay, take longer than they say but I still get the items. most of the time..”

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Posted 4 years ago

“Horrible customer service. I was lied to and hung up on. Extremely rude. Would not recommend they don’t care about their customers”

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Posted 4 years ago

“Stay away!!! Ordered Christmas gift for my wife one week in advance. Paid extra for 2 days shipping just in case. Called them one day before Christmas to make sure I get the item on time. CSR told me that the order was canceled few hours ago because the item is sold out. No emails. No apologies. WTF?”

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Posted 4 years ago

“I found my tod’s brogues for almost 70% off the retail price, in my size! Excellent customer service. Shipping was a bit convoluted; but, the package arrived. Thank you!”

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Posted 4 years ago

“The worst place ever online to order from . First I paid alot for the shipping and it arrived late and second of all i received a damaged sunglasses !!!!!!!!! This is the first and last time to order from this company . I dont recommend to order from there plus their customer service is very bad!”

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Posted 4 years ago

“Not happy with your service because, you are charging me $13 for a return item.The strip of the wrist watch I bought was too short.”

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Posted 4 years ago

“Great prices on authentic watches and delivery was very fast!! Very satisfied with the watch I purchased. Have not needed the warranty yet, hope I never need it! Overall great expectations!!”

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Posted 4 years ago

“Great products and delivery was great, did not take long to arrive!”

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Posted 4 years ago

“Great product & great service”

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Posted 4 years ago

“We paid almost $2,000 for a Tag Heuer smart watch. It did not come in the original box, the manual that was included was for a completely different watch and the worst part was all of the charging elements were not included making the watch completely useless since we could not even power it on. When we called Jomashop to ask about the missing cables, etc all they said is we can return the watch. When we told them we did not want to return the watch we just wanted the missing charging elements they said they could not get them for us. The said they could credit us $20 and we could go buy a charger. This watch has its own specific charger and they do not sell them anywhere except for eBay. When we explained this to Jomashop (something they should have known) they told us to return the watch. They did not even try to get us a charger, then we said we found one on Ebay for almost $200 and asked if we purchased it if they could credit us back the amount we are having to pay for the charger. Once again they said no and to return the watch. Their customer service is absolutely horrible. Who sells a smart watch without a way to power it on?!!!”

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Posted 4 years ago

“Jonas shop is the worst company ever. Don’t buy nothing from them because they will cheat you. I brought a watch from this company and it arrived broken and this company did nothing to fix it or replace it. Run from the company because all the representatives and scram artist.”

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Posted 4 years ago

“Ordered a watch from these jokers and got the wrong model and gender specific. So I called 3 times for a return form and mailing label and got it 2 days later. Like A dummy I ordered the same watch again and yes the same thing happened. So I’m waiting for a $1216.00 refund. True professionals in this circus. Hopefully you will have better luck than me. By the way I found the watch at another site for $160.00 cheaper. Thanks JOMASHOP, never again shame on me for trusting you.”

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Posted 4 years ago

“I ordered my Suunto Core black on Thursday night. The order arrived on Monday morning via US Priority mail. This is my third purchase, and consistently the orders were delivered to my door either early or on time. Highly recommended for anyone shops online for best deal on watches.”

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Posted 4 years ago

“I purchased a pair of Tom Ford glasses. They were listed as "ships within 1-3 business days." I had to email them after 7 days to ask if they had been shipped, which they hadn't. When they finally arrived it was obvious they'd been worn previously (and frequently - there was a lot of grime and wear marks). Jomashop made me pay for their return. I will never shop here again.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Be careful with this shop. Their prices are tempting but their customer service is horrific. I ordered two watches in November to give to me parentrs as Christmas presents. After three weeks the order hadn't arrived so I called them to chase. They informed me that the package had gone missing in Germany (I'm in UK) and that they wouldn't reship or refund as it was my problem not theirs. When I questioned this policy they said "that I should know the risks of ordering watches online." Another lady blamed me for not pre-paying import duty. Quite how this explains the order going missing in Germany when I'm in England they couldn't say. Quite staggering. Spend a bit more and order from a reputable dealer. I'm now £500 out of pocket, no watches and desperately hoping that PayPal will refund me as Jomashop are refusing to as they "don't want to be out of pocket". I also have to race around and buy new gifts for my parents.”

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Posted 4 years ago

“Order a bracelet as a gift for my sis. I chose 2day shipping and it came just in time, and it was stunning! My sis absolutely loved it. Will order again”

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Posted 4 years ago

“Received my Brooklyn watch ...It took a while to get it , it seems it takes a while for Joma to get their merchandise out . Once again, I received a watch with a dead battery. I changed it myself as i buy my batteries in bulk via Ebay and sent this email : "Hello... My order finally arrived, and as a couple of times before , it arrived with a totally dead battery . Could you please credit my account $5.00 to cover the cost of the battery that I myself have already replaced, as I did before . Also, I appreciate your low prices, but do they not check the watches as they are sent out, and if not , why?" The reply I received is as follows: "Dear Sir/ Madam,We appreciate your business and we are sorry to hear that you are experiencing technical difficulties with your time piece. The watch may need a fresh battery. You have 2 options: 1) You have the option of taking the watch locally for a battery change and we will be able to reimburse you up to $[5 ] with a provided receipt. OR 2) send back for inspection. If the watch has not been worn, has all the original tags intact, no alterations have been made to the watch or band it can be accepted for replacement or refund (if any manufacturer's defects or abnormalities are found) Please let me know how you would like to proceed. Looking forward to hearing from you.Thank you for your understanding and cooperation. My reply was this : "As I wrote last time I received one of your watches with a dead battery , I have a collection of over 150 watches.... I Maintain my own watches .... Batteries of good Quality can be bought via Ebay for far less than the $6.50 cents I would spend at a CVS or Riteaid store , or the $10 plus I would pay some kid at the mall who has no idea what "Watch Grease" is to scratch up and not lube the o-ring correctly when replacing a battery . Last time I was credited $5 back to my credit card which to me is perfectly fair for me to buy and replace the battery myself. It would cost your company far more to pay an employee to re-stock the watch, and certainly costs your company far more in bad reviews when I and other customers continually get watches with dead batteries . I don't understand why employees are not able to simply check to see if a watch is functioning with a viable battery before it is sent out . It's kind of like me as a Firefighter leaving the Fire Station with a Fire Engine with no water in the tank ( though a heck of a lot less serious) , but you do get my drift ? You are not alone in this problem : Amazon is hideous at sending out returned watches with broken parts and dead batteries, I have been disappointed so many times and once , the INVICTA watch was broken and there was aquarium gravel in the box !!!( Yes , I hate to admit I own a few INVICTA's) But I digress.... The Brooklyn watch is a deal at the price I paid for it , and of really decent quality for a Chinese made watch with a ( Semi) Swiss (named) quartz Movement , nice band and buckle and gift box. But it is rather disheartening to receive ( More than once ) a watch that is not functioning right out of the box. Again, not worth my time and effort to return it , and not worth my money and time to take it to a Mall kiosk for someone less skilled than myself to change out a dead battery , and certainly not worth driving 26 miles to the 30 year veteran watchmaker in who services my Swiss Bulova's and would charge $30 to change a battery ( well, okay, probably $22, but again, you see my point) . So I will leave it at that , as I replaced the battery 10 minutes after I opened it as I was shaking my head and muttering to my 4 year old son that he could check watches to see if they are running better than the person who packaged my order.... (yes, I know , Child labor is illegal and he would have to have a nap and milk breaks....haha!) . Happy Hanukkah , Merry Christmas and Happy New Year ! Said my piece, I hope they got both a chuckle and a Business message out of it .”

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Posted 4 years ago

“Good price and delivery.”

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Posted 4 years ago

“Watch quit working after only three days. Most likely dead battery. Chose not to spend 25 on tools and battery on 70 dollar watch that may actually broke. Threw in trash. Shipping was slow.”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews