Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,907 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“Jomashop it’s great company! I reccomend!!!”

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Posted 1 year ago

“I purchased a Victorinox watch from Jomashop and I’d be lying if I said I was not at all a little sceptical about doing so. What a great experience not to mention how very happy I am with the watch. And by the way, I live in Canada. Thank you Jomashop for my watch and a great experience from placing my order to receiving my order.”

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Posted 1 year ago

“Think twice before purchasing from Jomashop. When questioning my concern on my order this morning, the customer rep. hung up on my after saying he didn't know why I was concerned, I bought from them before. I will never buy from them again. If my order tracking information doesn't arrive today, I will cancel my order, and contact PayPal. And, there is no mention of my order on their website in my account.”

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Posted 1 year ago

“The customer service at Jomashop is very disrespectful, they consistently lie about shipping and product availability, and attempt to double charge your card and bake it on your bank. Please beware of this site, I've regrettably spent thousands there and should've stopped at the first sign of unprofessionalism. I don't expect perfection by any means from a grey market site like Jomashop but the amount of disrespect and shady business practices are alarming.”

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Posted 1 year ago

“I have had the occasion to purchase three watches from Jomashop over the past couple of years. The experience has been outstanding in terms of finding what I wanted and at a reasonable price point. Response and delivery from Jomashop was excellent and met all my expectations. As time goes by I’ll have no concerns shopping online with Jomashop.”

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Posted 1 year ago

“At first, speaking with the person who answerred our call was a very poor and disturbing experience where I was made to feel terrible and where I wanted no part of Jomar. Remembering previously we had a far better experience I decided to give Jomar an additional chance. The next time I call we ended up working with a timepiece specialist, Isaac, who was exceptional and created an experience from start to finish that I loved and made me feel like a valued customer.”

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Posted 1 year ago

“I was very satisfied with the purchase and delivery time.”

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Posted 1 year ago

“Nice sale fast shopping”

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Posted 1 year ago

“I made two purchases and and quite pleased. The prices were great on my Visconti Opera, and a Wonderful Tissot Le Locle Chronometre which has kept perfect time since first setting it. I set it to my iPhone and I do not believe it has lost a second in over two weeks. Great watch.”

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Posted 1 year ago

“I have purchased at least four watches from Jomashop so I know how they are packaged. The last watch has smudges all over the box and did not contain the Movado warranty card. The item was obviously returned to you and resold as new.”

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Posted 1 year ago

“In jomashop I usually buy Arabic perfumery and so far I have not had any problems with my items. On one occasion I had what seemed like a significant delay in my shipment but the customer service representative very kindly explained to me that my perfume was out of stock at the time but that it would arrive at the warehouse a few days later and it would be shipped immediately and it did. . She also explained to me that when searching for desired items, look below the price because they specify how long it will take to ship. So far I am very happy with my purchases.”

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Posted 1 year ago

“Don't buy! Do not buy from this site. Absolute scam artists! They lie! I ordered a medium hat, was sent a large and after 26 emails and 14 pictures later they still deny they sent the wrong size. So annoying and frustrating to be told your wrong when you have more than enough proof but they just lie to get rid of you. If I was in America I would have paid them a visit, they are lucky I'm in Liverpool. Shut these scammers down. You don't have a leg to stand on when they just lie to shut you down.”

Helpful Report

Posted 1 year ago

“Ordered a watch I was told was in stock at another Jomashop warehouse. After many phone calls and getting hung up on once I was finally told they did not have the watch and were attempting to outsource it. Customer service reps were terrible. No communications, evasive, rude, go on offensive against customers with complaints. Unable to speak to higher ups in company. Customer service reps are there to shield higher ranking employees from the public for obvious reasons. I was able to cancel my order with out the problems others have written about. I was lucky. If Jomashop is the most reputable of the grey market watch dealers, I would hate to see what the others are like. Never again”

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Posted 1 year ago

“So perfect”

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Posted 1 year ago

“This is a great online store for best fragrances and watches.”

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Posted 1 year ago

“I purchased two bottles of my signature perfume, Atelier Clementine California from Jomashop. I usually purchase it from Sephora in store, but the fragrance is no longer sold in the U.S. I was sent either fake or damaged bottles. The packaging was perfect but the scent was no where close. I have a bottle I use everyday and what I received in NO WAY smells anything like the fragrance I purchased at Sephora and have used for years. It actually doesn't smell like perfume at all, just alcohol wipes. When I contacted customer service they said someone on their staff would inspect and smell the product to determine if my complaints were true and I would still be charged for return shipping and for their cost of shopping it to me which was originally free. DON'T BUY PERFUME FROM THEM. There are multiple reviews stating the same, fake or bad product and poor customer service.”

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Posted 1 year ago

“Everything is ok”

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Posted 1 year ago

“I’ve made numerous purchases and I’m totally satisfied with all the watches. I recommended your website to several friends and they are quite happy as well. Many thanks for your service and prompt shipping and support.”

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Posted 1 year ago

“I ordered 2 watches from Jomashop. One of them is the Citizen Promaster Blue Angels with a BLUE face. What I received was the version in BLACK. After speaking with Bibi, I sent pictures of the order showing BLUE & of the watch showing clearly it is BLACK. All I've received so far is an argument. I disputed the charge with my bank & Jomashop switched the picture of the watch on their site to deceive the bank. Luckily I had a picture of the watch when I ordered it.”

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Posted 1 year ago

“Have been a JOMASHOP customer for many years. All items have been delivered in pristine condition, satisfied customer!”

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Posted 1 year ago

Jomashop is rated 3.7 based on 2,907 reviews