Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as discribed and fast delivery”

Helpful Report

Posted 1 year ago

“I chose Jomashop to avoid problems commonly associated ordering online, such as lost packages and bad communication. Unfortunately, that is EXACTLY what I got from Jomashop. My order is a mess, my package is lost to delivery limbo and I’ve yet to have a helpful conversation with anyone a Jomashop. I would not buy from them again. I bought as watch from them, it was sent, but it didn't clear customs. I have yet to receive a reply from Jomashop to my emails, messages, or calls. There is nobody from Jomashop that will assist you. They don’t care. Emails went unanswered, the chat bot was unhelpful and calling them was useless. Jomashop's lack of communication made things worse. Now I must go through the joys of requesting a refund for a package that never made to delivery. Basically, an online order's nightmare.”

Helpful Report

Posted 1 year ago

“The prices are excellent, the communication is good, the transport is a little slow but acceptable.”

Helpful Report

Posted 1 year ago

“I had never heard of Jomashop before and decided to give them a try. My husband and two of my kids each asked for a rather expensive watch for Christmas. After doing research, I found Jomashop and was so happy about their prices. Saved me hundreds. The quality of the watches (two Michael Kors and one Victorinox) was impeccable. Shipping was extremely fast as well I will definitely purchase from them in the future.”

Helpful Report

Posted 1 year ago

“Good price, easy purchase, prompt shipping.”

Helpful Report

Posted 1 year ago

“Excellent and honest service.”

Helpful Report

Posted 1 year ago

“Very satisfied with my products. Shipping took a while but i wasn't in a hurry so i was ok about it. i would shop Jomashop again.”

Helpful Report

Posted 1 year ago

“Too many e-mails, can't unscribe”

Helpful Report

Posted 1 year ago

“Good Price, quick service.”

Helpful Report

Posted 1 year ago

“Very easy and fast transaction. I chose a shipment to Europe including customs fee.”

Jomashop 5 star review on 27th December 2022

Helpful Report

Posted 1 year ago

“If I could give a 0 Star rating I would for my experience. I ordered a Cartier watch as a gift the week prior to Christmas and called the day after placing the order to confirm that the watch would ship. Their site indicated that watch purchases would be delivered before Christmas. was told that it should ship from the Jomashop supplier in 1 -3 business days and that I should have it before Christmas. Friday before Christmas I called to follow up as I had heard nothing from Jomashop. Customer Service again told me that the watch had not shipped but should in 1 - 3 business days. Their excuse was that "it's the holidays". Again, no proactive update. I called to follow up today, 12/27, and when pressed, Customer Service told me that the item was out of stock with no projected available date. Despite the fact that Jomashop emphasizes premier Customer Service, they are not proactive, don't have product stock information, and cannot provide accurate order information when the customer calls to follow up. Jomashop appears to be simply a broker service with no real time product availability information. I would avoid at all costs.”

Helpful Report

Posted 1 year ago

“A Zenith watch I had been looking for the last couple years showed up in Jomashop's inventory so I gave myself an early Christmas present. I did contact customer service prior to purchase and completed my purchase online afterwards. This is my second Zenith from Jomashop and very happy with service, quality, delivery, etc. The watch I received is beautiful and I will enjoy for years to come. Thank you!”

Helpful Report

Posted 1 year ago

“Primera compra, muy satisfecho”

Helpful Report

Posted 1 year ago

“This was my second purchase and I am very satisfied.”

Helpful Report

Posted 1 year ago

“Genuine product, fast delivery”

Helpful Report

Posted 1 year ago

“Good item with excellent quality. Shipping is very ontime. Will come back again for shopping. Thanks for the nice service! Happy New Year 2023!”

Helpful Report

Posted 1 year ago

“I have been waiting my watch for more than a month, I still haven't received it (France). No information available on the tracking of the watch on the Jomashop website.”

Jomashop 1 star review on 23rd December 2022

Helpful Report

Posted 1 year ago

“Reasonable price and great delivery. Product itself is really good.”

Helpful Report

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

“Never again”

Helpful Report

Posted 1 year ago

Jomashop is rated 3.7 based on 2,908 reviews