Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received the item and i am still waiting for a refund after a month very very bad service”

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Posted 3 years ago

“Have ordered several watches from Jomashop. Items always in perfect condition, fast shipping, best prices. Highly recommend.”

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Posted 3 years ago

“you charged me $55.00 for UPS next day air, I got it FOUR DAYS LATER! that's the same time frame as free shipping. I sent this info and I have no idea why you sent me a message saying I am happy with my purchase!”

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Posted 3 years ago

“Ordered an Orient Watch. It is perfect and came promptly and with no problems.”

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Posted 3 years ago

“Ordered my Father's Day gift...Bulova WWII Hack watch for my dad. Great price and the shipping to Arizona was prompt and problem-free. Can't say enough of the ease and great service with this order. Thank you!”

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Posted 3 years ago

“Do Not Buy From www.jomashop.com I placed my order on March 21, 2021 For a Gucci Backpack order number #M2D52635 for a total of 1440.68 The Shipping was- FedEx Ground 3 Day Est. Delivery Fri, Mar 26, 2021 I recieved a box from www.jomashop.com with 2 pieces of tape I opened the box inside was another package from Walmart with an address from Massachusetts I opened the package inside was a little girls bathing suit and a pair of flip flops. I Contact FedEx and Jomashop FedEx concluded investigation said they paid www.jomashop.com I called Jomashop and talked to samuel representative... Then (Shella) a Supervisor that said FedEx didn't pay them the full amount, I told her I want my money back or the item purchased she said "I was out of luck and they can't do anything about it" I also contacted my bank and they said they couldn't help because I used PayPal form of payment using my routing and account number which was a secure form of payment. It's now almost 4 months and they have stolen 1440.68 my Money Please Be Careful when buying form Jomashop very rude Customer Service Not only did FedEx paid them acknowledge their fault but also they kept my money getting paid twice and do not use PayPal.com as form of payment they are useless when assisting customers. PLEASE SHARE”

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Posted 3 years ago

““Good price and fast delivery. Item was as promised”

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Posted 3 years ago

“Great watch! I have bought from joma many times always genuine always a pleasure.”

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Posted 3 years ago

“I dont think its Jomashop but more on FedEx. FedEx claimed they delivered and I signed for my package signature required. I didn’t sign a thing so I escalated it and FedEx showed proof of a random signature. I never got my package and now is still waiting for the dispute but Jomashop seems to can’t help me with this. So I don’t know what to do. I dont know which to blame but Jomashop response time with my emails has also been slow. Which explains the 1 star.”

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Posted 3 years ago

“Good merchandise quick delivery.”

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Posted 3 years ago

“Good merchandise quick delivery.”

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Posted 3 years ago

“I placed an order on Mafch gor Oakley sunglasses. By the time it said that it will ship in 6 business days. It has been 3 months and they haven't ship. Customer service agents are rude and don't care, they just say if you don't want just cancel or wait.”

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Posted 3 years ago

“Quick delivery and best price for my Movado. Only complaint is that it wasn’t packaged properly but watch luckily wasn’t harmed.”

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Posted 3 years ago

“I was sold a Calvin Klein and the strap broke two later. This retailer does not seem to accept responsibility and I am having to pay $50 to get the watch fixed. This is not acceptable as the watch is brand new. The retailer should habe stepped in to help md out but they didn't. AVOID AT ALL COSTS IF YOU DON'T WANT TO GET RIPPED OFF!”

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Posted 3 years ago

“Relojes originales a buen precio algo demora la entrega pero no hay que desesperarse. Siempre llega. Recomendado”

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Posted 3 years ago

“I am satisfied with the reliability and transparency, I bought here many times and there was no glitch or misunderstanding. Highly recommended.”

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Posted 3 years ago

“Great watch for a great price”

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Posted 3 years ago

“Don’t shop here. I ordered sunglasses and they came scratched. I returned them but lost out on the exchange rate. They wouldn’t even offer me a discount on my next pair or send me a new pair. The customer service was horrible”

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Posted 3 years ago

“I loved evrithing that you have”

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Posted 3 years ago

“I still haven't received the watch! I have asked customer service twice to please escalate, but I just get a response that covid makes things slow. I make regular purchases from other US and UK based websites and the the product is received in Australia within 5 days or ordering. It has been well over 30 days since the order was placed. I am pretty upset as this is a gift for my husbands 50th birthday. If someone could assist I would be really grateful.”

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Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews