Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,926 Reviews

66 %

of reviewers recommend Jomashop

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Metrics

3.7

Based on 2,926 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 27th November 2024

Anonymous

Jomashop 5 star review on 21st November 2024

Anonymous

Jomashop 1 star review on 6th November 2024

Haingoc

151

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great place to buy sunglasses”

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Posted 6 months ago

“Great place to buy time pieces!”

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Posted 6 months ago

“thank you, cool watch, I’m very happy with the purchase❤️🤩”

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Posted 6 months ago

“Buen precio, calidad y buen servicio.”

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Posted 6 months ago

“No issues on ordering, and came in on time as describe”

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Posted 6 months ago

“Had no issues with ordering and delivery. Great prices. Thanks Jomashop”

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Posted 6 months ago

“Awful customer service and then, they sent me a Seiko that obviously was previously returned, because the seconds hand stopped halfway between the minute marks. I had to return it, pay for return shipping, pay for the "free" shipping they offered to send me the Seiko in the first place, plus "handling". And that defective Seiko now goes for sale again to another fool like me.”

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Posted 6 months ago

“Shipping was fast and my product was amazing!! Best price on Seikos I could find!!”

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Posted 6 months ago

“Fabulous experience! Authentic luxury at unbeatable prices. Seamless transactions!”

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Posted 6 months ago

“I was a little wary of buying here because of all the scams around online shopping but this is legit. I just wish the page was better designed.”

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Posted 6 months ago

“After purchasing 100 bottles, I am fed up with the Poor Customer Service; Slow Customer Service; and Greedy "Solutions" Offered by Jomashop Ok, this is a review of Jomashop’s Customer Service, Slow Response, and poor Customer Service solutions. I buy from Jomashop quite often, I believe more than most. I believe I am right at 100 bottles in a little over a year. I buy mostly Niche Frags, some Dup/clone brands, and some designer. Three times now Joma has sent me “used” frags when I ordered new frags (Tester & Retail) bottles. Once they sent a leaking bottle of Xerjoff Erba Pura, which was my first issue and one of my first purchases of a relatively expensive Niche bottle. They did right by me on that issue and I wrote a good review. Now in September 2023, they sent a tester that was supposed to be new, which was not and it was missing 7-10 mls, which is still unresolved. I have called about it, at least 5 times, plus emailed them pics and responded to a follow up email after about 3 weeks.. They offered me $15 back, I declined. I asked for a better solution. It should be simple, take sale price of item, divide it by the costs of that item paid by the customer, to get costs per ml—then give customer the dollar equivalent of the mls missing (approximately)…that is fair. That was Chanel Men's Allure Homme Edition Blanche EDT, which is rare.  Then I ordered Arabian Oud Men's Al Fareed EDP in November 2023, and it came new, but with no atomizer under the top. I specifically requested that they check to be sure it was in stock, so that it could be shipped right out because I was afraid it would go out of stock. It would have been a better solution to go ahead and ship my replacement right out the same day, to preclude said problem. They already had my money and I did not cause the issue. They assured me it would not, but by the time they received and processed the return it WAS OUT OF STOCK! I sent it back December 5, 2023. I just ordered the replacement today, as it appears to have come back in stock almost 5 months and 12 days later!   Most recently April 18, 2024, I ordered Clive Christian Noble Collection XXI Art Deco Amberwood Parfum new for $249. It came a few days later, April 22, 2024, but was used, missing about 5 - 7 mls. The same day, I both called them and responded to their email request for pictures with the pictures. I also take videos of myself opening every package because I do not want any of that accusation of trying to rip them off. I offered to send the videos, because the email they send can only attach pics of up to a certain mb. After about 4 or 5 weeks, and about 5 phone calls, they didn’t let me know, but issued a “return authorization.” Now one would think that would be important for the customer to know. I called back today. I explained that I did not want a refund, but give me a reasonable amount of money back ( total mls / by cost = X, then multiply X by # of missing mls = $ refund to customer). Again, I explained that (1) The item was now reduced to $224; (2) This has been a 4, almost 5-week issue, terribly unprofessional and inefficient; (3) I did not want the item to be out of stock because I planned on wearing it to several big events in the coming two weeks and it was showing 2 - 4 weeks before shipment; and (4) I would take a reasonable refund and live with the missing mls. This time the young lady called me back within 15 mins, as promised…they offered me $20. Ridiculous. I find Jomashop to be ridiculous, unreasonable, greedy, disloyal to loyal customers; unprofessional and poor business persons/company. I want to be valued, as a customer, and would argue that with the amount of money I have spent with this company they should be professional and reasonable in resolving 5 issues, not of the customers’ causation, a do so in a timely fashion. I am tired of the nonsense. I have had issues with 5 out of literally 100 bottles. That said, it is a relatively small portion of my purchases, but they have handled that small portion pathetically and with impunity. I would advise anyone reading this review to shop elsewhere like Fragrancebuy.ca.”

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Posted 6 months ago

“Love love Jomashop. Best/Wide selection, best pricing, speedy/safe shipping, professional customer service, fast response time to an email.”

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Posted 6 months ago

“I recently had the pleasure of using this app, and I couldn't be happier with my experience! From start to finish, everything was seamless and exceeded my expectations. ### Fast Shipping First and foremost, the shipping was incredibly fast. I placed my order and, to my surprise, it arrived much sooner than I anticipated. It's such a relief to know that I can count on this app for quick deliveries, especially when I need something urgently. ### Amazing Deals The deals available on this app are simply amazing. I found so many great products at unbeatable prices. It's clear that they prioritize offering value to their customers, and I truly appreciate that. I've saved so much money thanks to their fantastic discounts and promotions. ### Easy to Use Navigating the app is a breeze. The user interface is intuitive and user-friendly, making it easy to find exactly what I'm looking for. Whether I'm searching for specific items or just browsing, the app's layout and search functionality make the process enjoyable and efficient. Overall, I am extremely satisfied with my experience. The combination of fast shipping, amazing deals, and an easy-to-use app has made me a loyal customer. I highly recommend this app to anyone looking for a hassle-free and rewarding shopping experience!”

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Posted 6 months ago

“I bought 4 watches on Jomashop. The watches arrived in good condition and are of high quality. Certainly the prices are hard to beat. However, in one case the watch was shipped late, and it took about 3 weeks to arrive. I had to call a few times. The second case proved more disappointing and complicated. First, Jomashop needs to make it clear whether a watch is in stock. I thought it was, but as it happened it wasn't. I had to wait 2 weeks for Jomashop to inform me that the company ordered it. They let me know it would take ANOTHER 2 weeks for them to receive it. Total waiting time before shipment: 1 month. If that wasn't enough, Jomashop claimed that my credit card had been declined, which turned out to be false. According to my bank statement, the company indeed charged me, which I told a Jomashop representative. Still, the order didn't go through, and the head of the financial department wasn't particularly helpful on that score. So my bank conducted an investigation and, fortunately, my money was returned. My sense is that while Jomashop offers some fine products at excellent prices, a buyer is probably taking a risk. I've certainly been fortunate insofar as none of my watches turned out defective. Jomashop has acquired a reputation for poor service and for not assuming responsibility when products prove unsatisfactory. Maybe I was just lucky in having no complaints about the products themselves.”

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Posted 6 months ago

“I have bought 12 watches from Jomashop. The products and prices are good and if you don't ever need customer service you'll be fine but should you need service you will be disappointed. They just don't care.”

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Posted 6 months ago

“Wish it would tell you if an item was out of stock. Instead you place an order and part of your order will ship. When you ask about the rest of the order you'll be told it'll ship when in stock. After a couple weeks of waiting I asked to just cancel the items that haven't shipped and told they can't be cancelled but would have to wait until I receive them and then could return them. Then they when you get the email it's on it's way, it's not delivered like the other packages, they choose the slowest possible way. Pretty crappy but if the item is in stock it's fine.”

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Posted 7 months ago

“cool~~ great~~”

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Posted 7 months ago

“Always the best pricing and service”

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Posted 7 months ago

“Watch said it was in stock. Was not. No one would give me any estimated date with which it would come back into stock. Just a copy & pasted email. Needed this watch for a wedding. Found no one at your company who cared. Finally yall canceled my order abrutly. I bought the watch from the OEM website. It showed up in 4 days. I love the watch! Happy I didn't pay you all for it! Just horrible service Joma!”

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Posted 7 months ago

“Two weeks after I ordered, I mistakenly inquired about an update. It has been two weeks, but worse, it is not even showing a ship-out date. This company has the worst customer service I have ever been a party to. The response I received was, "Yeah when the charge comes out of your bank account." Unbelievable.”

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Posted 7 months ago

Jomashop is rated 3.7 based on 2,926 reviews