Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,960 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the card holder. The package came empty.”

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Posted 2 years ago

“service was good. lot's of email spam i didnt sign up for though”

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Posted 2 years ago

“Waited two months for my order, they refunded it. Fair enough. Tried to order it again, they upped the price by 309 and said I had to purchase it from the new price. Disgusting business ethic.”

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Posted 2 years ago

“On time awesome watch thankyou!!”

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Posted 2 years ago

“My order arrived a little late but was so worth the wait. I have had so many compliments on my purse and it is the perfect size. Thank you Jomashop!”

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Posted 2 years ago

“I placed an order for two Cartier watches on 3/22/21 (yes, about one year ago) and the status of the order was "Pending Shipment" for this entire time. I called the company about 3-4 times and chatted with them once and every single time, they gave me the same answer: that they don't know when the status would be updated because they are still working with their manufacturers. Ok, I understand that there will be delays, especially with Covid. But fast forward to today - I reached out to them again and they gave me the same answer. But this time, I asked them to help me escalate my order since it's been almost one year, so they did and the "solution" that the manager came up with was "since the order is now too old, we will have to cancel it and you will have to place a new order". Both watches are still available to order on their website, but both have gone up in price for a total of $1,480 more than what I originally paid for. This was obviously their mistake but they forcefully cancelled my order (I never asked for it to be cancelled) and kept telling me to place the order again because the order is "too old". Since both watches were never taken off their website, they obviously have inventory but just don't want to honor the original price that I paid. This was blatantly their mistake but they shamelessly want me to pay for it. Customer service was completely useless and kept repeating the same thing - that their manager already signed off on the solution, so that's final. This is obviously NOT a solution but I guess their business is run based on lies and deceit. I went back and forth with the rep for 10 minutes before she finally agreed to let me speak with a manager but comes back to say the manager has (conveniently) already left for the day. This company is EXTREMELY DISHONEST - stay away at all costs. They couldn't care less about their customers and will not own up to their own mistakes but instead, they will force their customers to swallow the loss for their lack of competence.”

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Posted 2 years ago

“My second purchase of watches. Nice price (big sale offer), unexpected fast delivery to middle Europe within less 12 days (door to door including customs clearence). I recommend that shop.”

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Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

“Repeat, loyal customer as a result of the superior timepiece availability and customer-centric Jonas business foundation.”

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Posted 2 years ago

“Great customer service. Wonderful items great price. Packing and shipping nice and on time. You made my heart ❤️ smile 😊. Jomashop 5 stars 🌟🌟🌟🌟🌟 tell a friend.”

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Posted 2 years ago

“Very good value for the price”

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Posted 2 years ago

“Goods arrived perfect condition”

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Posted 2 years ago

“Producto perfecto de buena calidad y rápido en llegar”

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Posted 2 years ago

“customer service is well prompt in replying... delivery date about 2weeks for overseas shipping which is quite reasonable. items received well n good. you have gained a satisfactory customer. one negative thing is the box with the watch I expected is to be bigger like a standard package which I bought before,but this time is a very small watch box which makes whole watch looks a minus point.”

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Posted 2 years ago

“Titanium Watch-exactly as ordered, delivered in timely manner”

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Posted 2 years ago

“I purchased a fragrance from Jomashop and was pleased with the price, delivery, and the product itself. I recommend them to anyone seeking authentic fragrances at discount prices.”

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Posted 2 years ago

“Jomashop has a fantastic website that is easy to navigate and full of details about the items they sell. Prices are excellent and I have been satisfied with the description, quality and value of each of my purchases. Shipping is fast, too!”

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Posted 2 years ago

“Guaranteed Real quality watches at affordable prices,whats not to love?”

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Posted 2 years ago

“I recently bought a Seiko Master series watch. The Seiko was very well priced. Everything arrived as promised in its box, new, and without any defects. Here is why I buy from Jomashop: the last watch that i purchased from them was much more expensive. , When it arrived, I did not like on my wrist. I was able to return it with no hassle at all. Very professional. Every step of the return process was signalled to me by email and the money was refunded to my promptly. I have had a very good experience with them and am in the process of buying a Baume and Mercier watch from them.”

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Posted 2 years ago

“Buena aplicación de compra calidad buena”

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Posted 2 years ago

Jomashop is rated 3.7 based on 2,960 reviews