Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,907 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This cologne really smells great my husband loves it.”

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Posted 6 months ago

“The worst customer service BECAUSE THEY HAVE ANOTHER COMPANY THAT NEVER RESOLVE YOUR INQUIRIES.Don’t trust of the price. NEVER BRING THE PRICE ADJUSTMENT”

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Posted 6 months ago

“Made purchase of 4 items (ordered 4 watches) Received only 3, although in the order tracking system, it was noted that all 4 items were delivered. Contacted Jomashop consultants was told the following: Thank you for contacting Jomashop. I am very sorry to hear that you have not received your package for item CRACR2003. For us to further investigate the matter. We would like you to please provide us with an official letter from the shipping company ( Fright Forwarding) to my direct email https://jomashop.privatesharing.io/ informing us that they have not received the package. For us to escalate the matter. And after nothing...”

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Posted 6 months ago

“Ordered two items and received one of them within 4 days , however the second after 5 days still had not shipped so I contacted company. I was told that it could take up to 9 days so I waited. On the tenth day ( business day) it still had not shipped so contacted them again then they stated it usually takes up to 11 days?.. Long story short I never received my second item.. on the 14th day I received an email asking for me to give them my credit card info again because the hold authorization had run out.. NOPE!!! This item was the one I really wanted so very unhappy with this company..”

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Posted 6 months ago

“Overall, I enjoyed my experience on Jomashop from website navigation to prices to delivery.”

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Posted 6 months ago

“Excelent purchase option, fast shipping and smooth online transaction. Recommended seller!”

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Posted 6 months ago

“I got a good Citizen Super-Titanium EcoDrive watch for a good price. A watch that is guaranteed for 5 years is worth more than one with 12 month coverage, or with a custom warranty which is invalidated by cosmetic damage to the watch exterior. If I had known the limitations of the "Jomashop" warranty, I would still have purchased this watch and been happy with it. But it would be nice if Jomashop was clearer about its policies, and 5* if it verified Citizen's own comprehensive 5 year warranty on its Citizen offerings. I found I could register my watch directly with Citizen for their coverage for six years, so I think I'm good. But other customers don't know this, and I'm still unsure if this will be honored if I have a problem.”

Jomashop 3 star review on 15th April 2024

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Posted 6 months ago

“Great prices, awesome customer service.”

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Posted 7 months ago

“I had a question about a limited edition watch, call them and the watch specialit was not able to explain to me,why 2 on line sellers were offering the same watch limited edition, with the same serial numbers, that brings a lot of questions about the originality of some of the watches they sell.??????”

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Posted 7 months ago

“Very hard to reach and not helpful even when you talk or email them.”

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Posted 7 months ago

“Great selection, great service. What more do you want?”

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Posted 7 months ago

“I have bought multiple pairs of sunglasses, multiple watches, and several bottles of cologne over the years. I've never been dissatisfied and I know I got a great deal on each item. I've had to contact them once regarding an issue, and they took care of it. I don't understand the 3.6 star rating as I've highly satisfied each time and saved a lot of money. A++”

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Posted 7 months ago

“Beautiful watch, great service and shipping. Ovewhelming selection.”

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Posted 7 months ago

“Jomashop has been attentive and has served me for years. They always have everything I am looking for and I rare i buy a watch from anyone else. I can't wait to make my next purchase!”

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Posted 7 months ago

“Recibí el producto en menos tiempo del que lo esperaba, es mejor de la descripción. Estoy contenta con la compra y si encuentro otro artículo que llene mis expectativas volveré a comprar con ellos.”

Jomashop 5 star review on 6th April 2024

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Posted 7 months ago

“Delivered on time as promised. followed up to make sure I was satisfied with the purchase.”

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Posted 7 months ago

“Great prices, great selections, and great shipping!”

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Posted 7 months ago

“Fraud and customer service is really bad.customer agent are rude and they don’t know how to talk with customer who is buying the item”

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Posted 7 months ago

“Excellent site. The shipping was really fast and everything went just fine.”

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Posted 7 months ago

“Authentic product and good price. Have purchased sunglasses, cologne, and watches through this store. I’ve been happy with every experience and even downloaded the app.”

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Posted 7 months ago

Jomashop is rated 3.7 based on 2,907 reviews