Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a watch from them 2 months before ( sniper watch) at that time it says the watch is available but never been shipped till now and when ever I call they make me to hold for hours and no one responds . When you chat with them they say we don’t have ETA yet so if u want you can cancel the order just like even after me waited for so long , very bad customer service , I have been shopping with them for 4 yrs now still they don’t care I just hate the service they provide to the customers , I would say don’t buy any stuff from them such a waste of time and ur money”

Helpful Report

Posted 3 years ago

“I ordered two items that were unavailable at the time the order was placed which I was unaware of. I followed up with your customer service department and was given an inaccurate ETA for my order. I called customer service again and was given a time range in which I could expect my order (The customer service agent did not sound confident the dates you passed along were very accurate). I would have been pleased if I had received email updates regarding inventory availability, possible ETAs, tracking information, etc.”

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Posted 3 years ago

“Delivery was a little late but I was satisfied”

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Posted 3 years ago

“The watch works nicely , and has a nice minimalist look. Will be shopping around for a second one in a brown strap. However noted the packaging was opened and part of the seiko packaging was damaged. Didn’t mind because the watch isn’t that expensive but would have been upset if it were a more expensive item.”

Helpful Report

Posted 3 years ago

“JOMASHOP is my “go to” place for getting great deals on items I like to shop for. I love beautiful watches & OAKLEY sunglasses. I found JOMASHOP to have the lowest prices on the 2 items I like to shop for. I recommend this store to all.”

Helpful Report

Posted 3 years ago

“Dodge Shop - poor after sale service I bought a Montblanc fountain pen with fine nib through Jomashop. When the package arrived, the box specified it was a fine nib pen but the pen inside of it was a medium nib pen with a M sticker on the pen. Montblanc would charge hundreds of dollars to change the nib. I immediately contacted Jomashop via email. None of the 5 emails sent were responded to. I also attempted to call them and was put on hold for over 30 minutes without anyone answering the call and after opt for the call back service, no one called back. Poor customer service and tried their best to dodge and not owning up to their mistakes.”

Helpful Report

Posted 3 years ago

“I have been a customer for a couple of years now but probably not anymore. I had a terrible experience recently. I had moved recently to another state so I changed my default shipping address while I was checking out. I placed the order and all looked good when I checked out. A day or so later I noticed the confirmation email had an address that I haven’t lived at for a year as the shipping address. I contacted by email because I couldn’t get through by phone for a whole day. The person communicating by email blamed me from the get go. All of the responses were there is nothing we can do. From there she started fighting with me in the emails. Finally I got through to a CSR and she started with “ you will need to contact the apartment where I used to live. No customer service at all!! No “ this is what I can do fo you! So I am out about $250 because they are blaming me for putting in an address that I haven’t lived at for a year. Why would I do that??? The person that I was communicating by email is Rina. I am including screenshots of her emails. Very disappointed!!”

Helpful Report

Posted 3 years ago

“Both the price and the quality are great.”

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Posted 3 years ago

“I’ve bought a Hamilton watch and a pair of Ray-Ban sunglasses. I’m very happy with my purchases. Both are genuine and at a great price below the retail price.”

Helpful Report

Posted 3 years ago

“The products available are excellent but Jomashop should offer Duty Paid purchase. After my currency conversion appeared on my credit card, it was just over AU allowance by a couple of dollars so I was stung for duty and a fedex admin charge etc etc. it added $300 onto my purchase!!!! Other stores offer duty paid purchases.”

Helpful Report

Posted 3 years ago

“Nice online experience. I bought online from Canada and I received my order timely and with no issues at all.”

Helpful Report

Posted 3 years ago

“I am a repeat customer and very happy. They go above and beyond to provide great customer services!! Thank you!!”

Helpful Report

Posted 3 years ago

“Excellent customer service and great prices as well as selection. What's not to like?”

Helpful Report

Posted 3 years ago

“Jomashop has the best prices, the widest selections and their website lets you inspect each and every watch, sunglasses and clothing apparel they sell. Which is so important when you're shopping for the perfect gift. They also don't give you any hassles for return. I love this website/store.”

Helpful Report

Posted 3 years ago

“The company is doing a mostly good job. What I find is there a longer than I think it will take to receive my purchase. I am suggesting that a notice be given to customers that the purchased item is coming from China or whatever country it might. We can put up with a few more days wait when the product is top quality and the price point is extremely under the cost at other venues.”

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Posted 3 years ago

“i bought a rayban wayfarer recently, and i would say that my online shopping experience is second to none. and the rayban is spot on the money. authentic and very good packaging and handling! very impressed and happy with jomashop. would recommend to my friends and relatives to shop here. cheers!”

Helpful Report

Posted 3 years ago

“Отлично. Купил Ray Ban за 70$. В Украине такие стоят минимум 200$. Очень быстро через Новую Почту доставили. Шикарно.”

Helpful Report

Posted 3 years ago

“Bought a pair of glasses and are original, for the price that was a great deal. The shipping took a little bit longer but that was USPS problem, not Jomasjop, they shipped it right away,”

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Posted 3 years ago

“Never received the product that was order on 06/07/21.”

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Posted 3 years ago

“Have ordered several watches from Jomashop. Items always in perfect condition, fast shipping, best prices. Highly recommend.”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews