Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,909 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 2,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the worst customer service i have ever encountered”

Helpful Report

Posted 4 years ago

“Jomashop had the best price on the Orient Kamasu that I wanted. They beat out amazon on price by $30. It was delivered quick and exactly the day they told me it would be. I will buy more watches from them soon.”

Helpful Report

Posted 4 years ago

“I can recommend this site for purchase.”

Helpful Report

Posted 4 years ago

“I had ordered a watch from jomashop. Received a mail that the product has been delivered but i never got the product. When i called them regarding the same, they asked me to check with the neighbours and go to post office and check. They are delivering a $528 watch and asking me to check with neighbours and post office. They should have called while attempting a delivery and should at least get a signature of the receiver. On further communications, they told me that they are going to proceed with a shipping claim, but won’t give an assurance for refund for the watch. The entire situation was handled very badly and it made me feel as if it is a fraudulent website. IF YOU ARE PLANNING TO PURCHASE ANYTHING FROM THIS WEBSITE, I WOULD NOT RECOMMEND IT. Order id : M1F71808”

Helpful Report

Posted 4 years ago

“I would give more stars if possible! I often read reviews but do not write them but in this instance I felt it needed to be done. I had read previous reviews from others and I was a bit concerned. I had done a lot of homework before making my purchase and choosing who I would buy through. I called the customer service number for jomashop to ask them a few questions about their products and the reviews on line. Not only were they fast at answering they were helpful and took no offense to the hundred questions that I asked. I am not a retailer or a professional on authentic products but I was very pleased to see that the montblanc pen that I ordered I believe is a 100% authentic. So many people take the time to write a negative response for things that are partly their faults and it only hurts the companies at blame. This shop is excellent and I can’t say enough good about them. I bought this as a gift and I cannot wait to give it. I would shop at this store in the future and if you are questioning call customer service get your answers and you should shop there too.”

Helpful Report

Posted 4 years ago

“BUYER BEWARE!!!! This company is a scam. I just lost $1400 because of a return policy that is clearly not stated appropriately on the website. Even though the watch was listed in stock and ready to ship, they consider it a special order and hit me for an 8 percent restocking fee. And I even called them before I made the order and told them I was buying for my son and wanted to be clear on the return date because I wasn’t sure he would like it. NO MENTION OF A RESTOCKING FEE despite several phone calls and a confirmatory email that I could return it up to a certain date. I just spent $1400 to have my son try on a $16000 watch and tell me he didn’t like the style of the watch. Once this company gets your money you will never get it back. STAY AWAY!!! There are plenty of discount watch sellers on the internet that aren’t scam artists! Go elsewhere. Needless to say, I will be suing them for return of my money.”

Helpful Report

Posted 4 years ago

“i order my sunglasses and and i received defective frame was not straight i called them a same day and the lady on phone was so rude and i just want same product as its supposed to be but still i have to pay for shipping thats not good”

Helpful Report

Posted 4 years ago

“Product purchased is beautiful. It was delivered on time. Great price. I will definitely buy from Jomashop again. I highly recommend them!”

Helpful Report

Posted 4 years ago

“I second the comment left by David Cheng regarding their 30 day price match guarantee which is a hoax. I ordered a watch among 5 other watches and noticed one model dropped by $400. I didn't bother re ordering because I haven't even received the watch yet and was sure they would credit the difference. Well, during that span of time it sold out and I was told they would not honour it and provided me with array of illogical, bs excuses telling me that they purchased at a different price and claimed no one got that price for any color until I proved that was a lie as other colors are still available at that discounted price online and i happened to have ordered another color at the discounted price [which they claimed not one person got and never was availiable at that price when I have the receipt To prove the lie...i had to laugh as they dont even bother to check their own website before lying ] The way that they handled it was insulting to my intelligence and when I didn't believe and disproved their lie, I was treated hostily.. They just lost a customer and 6 watches are on the way back after I receive them. To quite the previous customer, David cheng “I am disappointed with the way my price adjustment request was handled. The end result was "No" they will not honour because the item was marked down for Black Friday and to give me the discount or match the new price would be below cost. This is very curious- people who order the same item on Black Friday would be able to do so with no issue- while others who order prior cannot because it below cost ??? This in no way honours the price guarantee. I hope that you/Jomashop will take note of this fact and change the way the price guarantee is written.”

Helpful Report

Posted 4 years ago

“I am completely satisfied with my first order at Jomashop, for quality of product, significant discounting of price off retail prices and delivery. I will buy here again!”

Helpful Report

Posted 4 years ago

“Great product, best price. My 3rd watch.”

Helpful Report

Posted 4 years ago

“I am disappointed with the way my price adjustment request was handled. The end result was "No" they will not honour because the item was marked down for Black Friday and to give me the discount or match the new price would be below cost. This is very curious- people who order the same item on Black Friday would be able to do so with no issue- while others who order prior cannot because it below cost ??? This in no way honours the price guarantee. I hope that you/Jomashop will take note of this fact and change the way the price guarantee is written.”

Helpful Report

Posted 4 years ago

“I was pleased to find Jomashop on the wed, searching for watch retailers and a dive watches. I thought the prices were very good with a huge selection. I will definitely look at Jomashop for my next watch purchase. Also, fast shipping. I thought an overall excellent experience.”

Helpful Report

Posted 4 years ago

“Fast delivery. Great product selection!!!”

Helpful Report

Posted 4 years ago

“Customer service is lacking and the watch took 10 days to arrive. Wish I would have checked the reviews before shopping with this company.”

Helpful Report

Posted 4 years ago

“Jomashop charges an 8% restocking fee on any items over $4,000, or they force you to take a store credit. This is not clearly stated on the order page and is misleading. Will not be ordering from them again.”

Helpful Report

Posted 4 years ago

“totally disgusting customer service, very low standards in communication. my second and last purchase, I'm sure I can get better service while spending 10k on watch.”

Helpful Report

Posted 4 years ago

“Order mentioned 2 watches and send only one.”

Helpful Report

Posted 4 years ago

“I ordered the ladies eyeglasses then after 5 days of waiting,I only received the eyeglasses box without the eyeglasses in side”

Helpful Report

Posted 4 years ago

“The product is great. the shipment is fast”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,909 reviews