Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,961 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Though there was a delay in delivery (USPS problem), the delivery was finally made and the product arrived as advertised. Love it.”

Helpful Report

Posted 3 years ago

“I had placed an order in March. The order split into two shipments; one arrived safe and sound, but the other never came. The tracking they provided, which only available through the order details on Jomashop website, indicates that the shipment at Zajnbb in Jun, and it stuck there. I contacted Jomashop in August for still not receiving the shipment. They asked me to wait for someone to contact me for investigation, and they also indicate that it may take several weeks for someone to contact me. I waited until October, and no one does. I contact Jomashop again, but they told me to contact carrier instead. Since it can not be tracked on DHL website ever since March, I asked the representative what should I do if DHL cannot help me on this. She kicked me out of the live chat. I contacted DHL in October, and they replied me that the tracking is not in the system. Thus, being desperate enough, I contacted Jomashop today, which is December; the representative told me that the missing report had been declined since August is so late that DHL was no longer holding information for this shipment. The insurance and missing claim cannot be filed since DHL no longer holds it. If this is the case, I wish they can tell me since August instead of keeping me hanging and asking me to go round and round.”

Helpful Report

Posted 3 years ago

“Fast shipping and good products. However getting answers from customer service is non-existent. Also packaging on products is not very nice, at least that was me experience with certain jewelry.”

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Posted 3 years ago

“Speedy delivery, sharp price and superb quality. My watch was delivered right at my doorstep all the way in Zimbabwe! Great service overall, hassle free!”

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Posted 3 years ago

“trustworthy seller. fast responding and fast delivery.”

Helpful Report

Posted 3 years ago

“I ordered an $800 item on 11/28. Spent 2 weeks at status "awaiting shipping." Finally yesterday Jomashop put through the charge on my Paypal account. I was excited. Less than 24 hours later they canceled my order because it was out of stock with a note not to worry because we never charge till shipping. Well they did charge me just 24 hours before cancellation. I am still hoping the mistake is the cancellation and the charge means it did ship. Otherwise, Putting this through as a complaint to both Paypal and BBB. However, it is a Christmas present and no longer anywhere to be found. But they sent me a $5 off my next order- not to be used with any other coupons or promotions of course.”

Helpful Report

Posted 3 years ago

“I discovered Jomashop this year and since then I've used them to purchase in the USA and internationally. Bought watches, jewelry, perfumes, sunglasses and all was good till this Black Friday when they messed up my order. I've placed the order on 11/27/2021 and since then I've been emailing with the support team and no real info was given until this week (2 weeks later) that the watch is not going to be shipped even dough I was told that it was. Now I'm trying to make things work, but their support team has limited time on the phone, and I've checked with them over the phone a couple of watches that stated IN STOCK, and they were not so even if I took them again they would not be shipped. After all of that, my order was canceled and that was the end of their support. REAL HELP LOL. Thanks.”

Helpful Report

Posted 3 years ago

“I’ve found jomashop in the last month or two and have since ordered like 4 items and each time the product was gorgeous and much more reasonably priced then anywhere else and shipping was fast and easy. Highly recommend!”

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Posted 3 years ago

“Nice watch it has the look and the feel.”

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Posted 3 years ago

“I’m glad I found this site. It’s always fast shipping and great products.”

Helpful Report

Posted 3 years ago

“Lots of choices of merchandise at seriously discounted prices with mostly free delivery. Returns and refunds are seamless, too. Been a regular jomashop customer for several years now and I have nothing to complain about. Great experience for me so far!”

Helpful Report

Posted 3 years ago

“Item as listed and delivered on time. Excellent!!!!”

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Posted 3 years ago

“Bought an item came with a crease returned it and bought similar item for over $200 and they had the nerve to charge me 13+ dollars to return the first item see pictures you could not give this as a gift it looks totally defective”

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Posted 3 years ago

“Great service and fast shipping!”

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Posted 3 years ago

“DHL never deliver the item. No help from JOMASHOP or DHL.”

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Posted 3 years ago

“All went like clockwork. I'm very pleased with the service, speed and communication. A+”

Helpful Report

Posted 3 years ago

“Часы гражданин, купил со скидкой. Быстрая доставка! Отличные часы, очень рад!”

Helpful Report

Posted 3 years ago

“The watch was described very clearly in every way possible. The price was awesome. The delivery was very fast. This is a legit seller you can depend upon for quality products and service.”

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Posted 3 years ago

“I've shopped at Jomashop for years now. Always authentic merchandise at a good price, fast shipping and accurate descriptions. I LOVE my last 2 timepieces I've added to the collection and save money in the process too! Will definitely be back to purchase my next item!”

Helpful Report

Posted 3 years ago

“Price was reasonable during sale and delivery was extremely fast.”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 2,961 reviews