Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with my blue 💙 Gucci Sunglasses, they are truly authentic.”

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Posted 3 years ago

“I love my shade it was unique”

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Posted 3 years ago

“Order was fulfilled and shipped quickly. Received my order in 4 days from time of purchase.”

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Posted 3 years ago

“Still do not have my item after 10 days although I paid for 2 day shipping. Jomashop still not refunding nor returning emails. I have purchased several times from them but this is very disappointing.”

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Posted 3 years ago

“Nice product, quick delivery!”

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Posted 3 years ago

“Other than the times when I cancelled orders, everything else is great, I still rate 5 stars.”

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Posted 3 years ago

“I purchased a Tissot Couturier Powermatic 80 Ladies bracelet watch for my wife for Mother's day. The watch arrived with 2 day shipping as scheduled and was in OEM packaging with manuals, tags, and protective film applied, as I would have expected if purchased directly from a jeweler. My wife loved it. The gold pvd bezel and mixed gold and stainless bracelet look great and the automatic movement with 80 hr reserve keeps perfect time. I thought I got a very good price to begin with, but checked the site a week later and found it was priced $55 less. Contacted JS via online chat and was given info on how to request a price adjustment to the new lower price via Norton Shopping Guarantee app. After submitting the required info, I got confirmation from NSG that I'd be receiving a check for the difference in the next 3 weeks. I'm very happy with all aspects of the purchase. I've purchased multiple times from JS and have never had an issue.”

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Posted 3 years ago

“Prices and delivery of the 4 watches I purchased were as advertised.”

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Posted 3 years ago

“Great ! i have ordered and the product is really good , but delivery is quite slow”

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Posted 3 years ago

“Please be aware that the return cost is supported by the buyer. I purchased a watch for my husband , he didnt like, ended up paying $170 for the return.”

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Posted 3 years ago

“I bought 2 bags and my friend bought a bag from Jomashop, on different occasions. All bags did not come with original box from the brands. We needed the original box as those were intended to be given away as presents. Emailed them to request for the box and they replied saying they did not received the box from their supplier and so on..... So NO, I would not buy from Jomashop again.”

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Posted 3 years ago

“I've bought a couple of items from here and honestly I haven't been disappointed. The shipping is super fast and all the items have been in perfect condition.”

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Posted 3 years ago

“I bought 2 bags and my friend bought bag from Jomashop, on different occasions. All bags did not come with original box from the brands. We needed the oriental box as those were intended to be given away as presents. Emailed them to request for the box and they replied saying they did not received the box from their supplier and so on..... So NO, I would not buy from Jomashop again.”

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Posted 3 years ago

“my shipment stuck in BROOKLYN, United States of America since May.04th, and today is May.13 i dunt know what's wrong of this shipment, this is the first time am shopping through Jomashop, not felt so good because of the shipment issues. Order # 2DR1159#DHLM2DR1159V01”

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Posted 3 years ago

“I bought a Milus Herios Triretrograde 18K White Gold/Diamond watch with alligator leather band at $10,555 on 04/27/2021 and was told it would take 4 days to deliver. I did not receive any shipping update after 3 days so I called on 04/30 and was told this watch was coming from third party and their fulfillment center would ship it on 05/03 after they received it. I finally received it on Friday 05/07 afternoon. The watch I received has stamp “Stainless steel” on the back case, diamonds look fake as made of glasses instead and strap is cheap leather with alligator print. Since the watch does not match with its website description, I called Jomashop right away but they were closed by 3PM EST on Friday. So I sent an email. When I did not receive any response on Monday 5/10, I called and talked to Kamela at 12:40 EST and was asked to email photos of watch and packaging. Kamela promised to get back to me before close of the business day. By next morning, with no response from Kamela, I sent another email. After waiting for another 3 hours, I called my credit card company to dispute this charge. 20 minutes after my dispute. Kamela sent me an email stated “Return information will be emailed to you soon.” Finally, RMA emailed me a form to fill out on 5/12 but indicated that I had to pay original shipping plus return shipping. This is outrageous as the website should not sell fake items at the first place. It is not I receive an authentic watch which I don’t like and want to return. I have purchased many watches online other than Jomashop and every one of them is as good as described if not better. I am very shocked and disappointed that Jomashop conducts its business so poorly. So stay away from this website as it is a completely waste of time.”

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Posted 3 years ago

“Easy shopping and timely delivery.”

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Posted 3 years ago

“The product selection was good. The item which I bought was exactly as described. And the customer service was excellent, quick to respond to any questions. I would definitely buy from Jomashop in the future.”

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Posted 3 years ago

“Easy online shopping, good packaging, fast shipping, and original goods. Thanks”

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Posted 3 years ago

“너무나 좋은 시계를 저렴한 가격에 구입했다.”

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Posted 3 years ago

“My husband Bought i love love Moschino for me and once received you can SEE this is FAKE. When we opened it and sprayed Horrible! It’s not even close to the real thing, and its basically Water ... shame on you for selling fake as real. I Will never purchase any Perfume from you .”

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Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews