Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.42

1.4 Rating 78 Reviews

10 %

of reviewers recommend Just Eat UK

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1.4

Based on 78 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Just Eat UK 1 star review on 16th October 2024

Stephen

Just Eat UK 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utter dog sh-it. Live chat is not easy to find. Very bad service. Scammed me out of £11 (if you cancel your order after 5 minutes just eat will take your money LOL). I will never ever use Just Eat again, and neither will my family be using them. Absolute d1ckhead company”

Just Eat UK 1 star review on 15th July 2024

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Posted 4 months ago

“How do raise Complaints Just Eat ➒⓿➍⓿➊➍⓿➐➒➊ ] Online complain, 24/7)9040+140-791 ( Just Eat complaint customer service /credit card/ report Transaction),1800-258-8754 (Report online refund related ⑨⓪④⓪①④⓪⑦⑨①, Online Solution..”

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Posted 4 months ago

“I'm a restaurant partner. Complete waste of time, cannot get hold of the area manager even after calling him many times and leaving messages. 34% goes to them when they do your deliveries which is ridiculous. Bad service all round even when you sign up get 100 call centers from India ringing the business number 20 times a day. Don't bother with these platforms”

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Posted 5 months ago

“My workplace ordered food from local McDonald’s claimed it had been delivered but office has cameras at both entrances and no delivery driver came at delivery time stated. Refuse refund without explanation, reporting to Bank.”

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Posted 6 months ago

“Very nice food”

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Posted 7 months ago

“A very bad/ poor experience with them. Ordered food on a Saturday the good was never delivered. Contacted Restaurant no resolution. Contacted Just Eat customer complaints, the first two agents were rude and cut me off the chats. The 3rd one logged a complaint and I got a reply later from Stephen stating that he's not going help me as it's beyond his powers.No refund he even said he won't be entertaining anymore of my emails. I just checked their Facebook profile, pathetic service from Just Prob”

Just Eat UK 1 star review on 1st May 2024

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Posted 7 months ago

“Useless. Full order not recieved and refused refund.”

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Posted 7 months ago

“Food was not delivered and they’re refusing to refund, or tell me the grounds for not refunding. I have communicated with them via Chat, email and their “partner service line” as the one for customers suggests you go to the app/website and then cuts you off. The partner phone line people were kind, but unable to help. I am housebound, so cannot go out and find something else to eat. I am tired, very hungry, stressed and have had my pocket picked by them. Their customer service is appalling, and the phrase “morally bankrupt” keeps popping into my head.”

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Posted 7 months ago

“I asked for 1.5kg of sweets and the actual weight was 1.42 kg and when I enquired he said he gave me a taster. How cheap. I always buy from this shop but never thought they would do something like that. So never again”

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Posted 7 months ago

“Set of robbing scumbags, I have taken this to consumer rights. My husband ordered a kfc today for 5.30 before he went out. I came home and the food arrived 15 minutes late and was flat cold and only an 8 piece boneless bucket meal to feed a family of 4 I complained to Just Eat, little did I know that my husband had ordered the 8 piece in error instead of the 12 piece but the fact remained that the food was freezing cold. I had to REHEAT CHICKEN to feed my family. Over 2 hours later just eat contacted me for PHOTOGRAPHIC EVIDENCE and because I couldn't they refused to resolve the matter... Stay away from this bunch of thieves. I have deleted the account and will be dealing with this legally as they have breached consumer rights. This is the response I got. Robelin Coronel (Just Eat UK) 22 Mar 2024, 20:33 GMT Hi, I'm sorry you weren't happy with your recent order (238903806) We take these things very seriously, so when there's something wrong with an order, we always ask customers to send us a good- quality photograph. This allows us to look into things in more detail. As you're unable to send us a photo, we won't be able to look into this any further on this occasion. Thank you for your understanding and for getting in touch with us.”

Just Eat UK 1 star review on 22nd March 2024

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Posted 8 months ago

“If I could rate it zero stars, I would have done so. This delivery experience and customer service were the worst I've ever had. Despite confirming delivery to my address, the order was delayed. When I contacted the restaurant, they refused to deliver it. Just Eat declined to issue a refund, insisting the restaurant must authorize it. Even though the restaurant confirmed they had authorized it several times and requested Just Eat to call them back, the support team kept closing the chat without resolution, claiming they couldn't initiate a refund. It's clear they are cheaters, thieves, and scammers. I've found thousands of reviews describing similar situations online. Do not use this app!”

Just Eat UK 1 star review on 21st March 2024

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Posted 8 months ago

“DONT USE JUST EAT!!!!! I made an order which said “delivered” at 10:12 I never received anything, I tried to contact them which led me receiving an email saying “it’s under investigation be patient” Now I was patient i waiting a while 24 hours but at that point it’s taking the P*** To find out how to get into contact with them I HAD TO RING THERE WEARHOUSE!!!! When i finally managed to get onto the live chat, they offered me a refund, but refused to give me back my 30% discount I had used!!! Don’t use this app, if anything is wrong with the food they make it extremely hard ti get anything back, THE CUSTOMER ISNT PROTECTED!!!!!”

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Posted 1 year ago

“Absolutely disgusted with how we have been treated. Driver tried to deliver someone else's food told it wasn't mind. He said yes it was. Wouldn't even look at my order took the food and left. No one will help us and get our money back.”

Just Eat UK 1 star review on 12th September 2023

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Posted 1 year ago

“DO NOT USE THIS COMPANY! I ordered some food which i was fully charged for, so when only half of my order arrived i was surprised. Contacted the restaurant to check in case they forgot to include half of my order and was told no, they just did not have some of the items i ordered available. When i asked about a refund, they told me Just Eat doesn't allow them to amend invoices and that i needed to contact Just Eat for a refund. Contacted Just Eat, only to be told they wouldn't refund me but they can give me credit i can use on my next order?!?? Like there would be a next order after such a disgraceful service. so basically they outright stole my money.”

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Posted 1 year ago

“My food Arrived on time and it was delivered by a Nice just eat Driver. It was hot and Tasted good. I got all that I asked for Thanks to Finnigans for cooking it.”

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Posted 1 year ago

“Disgusting, randomly cancels orders with no reason and there is nobody you can talk to, their phone line just cuts you dead saying return to website, the website does not and cannot help you, absoulutely disgusting bag of ****”

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Posted 1 year ago

“I have tried getting in touch with you to tell you that my 25 pound gift card is not working. Every time I put pin in it keeps telling me that I am putting wrong number in.What is going on with it?”

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Posted 1 year ago

“Terrible paid by card but no food delivered but DANI’S restaurant says it was and me as the customer lost out”

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Posted 1 year ago

“Their customer service is awful & unjust. I complained about one of the dishes not being cooked properly and meat and veg was raw. They asked to send a picture which I did and then replied with - Unfortunately we cannot help you with this matter, but is there anything else we can help you with? why are they asking for help with my query but then refusing that they can’t help??”

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Posted 1 year ago

“Charged for an order that never came and received a refund”

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Posted 1 year ago

Just Eat UK is rated 1.4 based on 78 reviews