Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.38

1.4 Rating 91 Reviews

9 %

of reviewers recommend Just Eat UK

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1.4

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Just Eat UK 1 star review on 16th October 2024

Stephen

Just Eat UK 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

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“Useless customer services If an order goes wrong they will waste your time asking for details again and again then not do anything CUSTOMERS BEWARE”

Helpful Report

Posted 3 months ago

“YET AGAIN TWO ITEMS WERE NOT DELIVERED THE DRIVER PHONED ME TO TELL ME I FORWARDED HIS NUMBER TO THESE GUYS AS PROOF AND YET AGAIN NO REFUND FOR MY MISSING ITEMS THIS IS THE 2ND TIME THIS HAS HAPPENED AWFUL TERRIBLE SERVICE NOT HAPPY”

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Posted 3 months ago

“Disappointing Service I ordered food and waited outside for 15 minutes, but the delivery never arrived. To make things worse, the app showed the order as “delivered,” even though I never received anything. There was no way to contact the driver directly to find out what happened, and the only way to reach Just Eat is by email, which takes several days to get a response. This level of service is frustrating and unacceptable when you’re hungry and waiting for food that never shows up. Very disappointing experience.”

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Posted 3 months ago

“Delivery did not come! 2nd time this has happened to me! I wouldn't order from JUST EAT again they have no control over there drivers! Drivers are marking the orders as delivered when there NOT! If the driver couldn't find the address he/she could have called me, as my number is on the system! Spoke to the restaurant who have no clue who the drivers are! The drivers are only given the same order number, so its impossible to track the driver. There's no telephone number for JUST EAT so how are you supposed to resolve issues straight away! I no longer believe in JUST EAT or feel SAFE ordering with them if their driver cannot be tracked! I will not be using JUST EAT again!!! A better system needs to be put in place! Are the drivers legally employed!?”

Helpful Report

Posted 4 months ago

“I ordered a birthday cake as a surprise through Just Eat, but the driver did not deliver it. I tried to contact customer service but couldn't find the number or email. After spending all afternoon in front of the screen, I finally managed to find a live chat, only to find out that they would not be able to help! I ended up with no money, no apologies, and a ruined birthday for my partner. Please avoid using this company! User's recommendation: Avoid at all costs!!!”

Helpful Report

Posted 4 months ago

“Wrong items at lower costs received also stated no to something due to allergies, asked justeat to step in with photographic evidence which food needed to be thrown due to allergies to be informed you order at your own risk ...seriously stay away been with them 4 years then to be told this with no refund or help please don't use this service again.”

Helpful Report

Posted 4 months ago

“Bunch of foreigners what do people expect”

Helpful Report

Posted 4 months ago

“Terrible Experience with Just Eat - Avoid at All Costs! I recently had an awful experience with Just Eat that I feel compelled to share. On September 4, 2024, I placed an order through the Greggs app, which led to the involvement of Just Eat for delivery. Despite providing all the necessary details—name, address, and phone number—the driver refused to deliver the food because the recipient didn't have the verification code. This was despite the fact that everything else matched, and I had made the order from another city. The driver even made the recipient come out twice, only to leave without handing over the food. To make matters worse, my attempts to contact Just Eat were met with shocking customer service. Both phone calls and chat support were dismissive, with agents closing chats before I could fully explain the situation. I even tipped the driver £5, which makes this whole experience even more infuriating. It’s not about the money—it's more about what happened with Just Eat. After this experience, I started asking more people, and it turns out everyone complains about their delivery service. I wonder if the owner of the company knows about this? I have witnesses—the recipient, the store, and a receipt that was given to the driver. Just Eat has failed to address this issue, and I am now out of pocket for a total of £13.53, which includes the cost of the order and the tip. This kind of service is unacceptable, and I urge others to think twice before using Just Eat. I will be sharing my experience widely to warn others.”

Helpful Report

Posted 4 months ago

“Ordered food and after waiting past the delivery time, checked on it, only to see it was apparently delivered! I have not received my food and am now £50 out of pocket. You cannot call anyone and only email. Pathetic service. If I don't get a full refund, I will be taking this further.”

Helpful Report

Posted 4 months ago

“STAY WELL CLEAR OF THIS DISGUSTING AND DISGRACEFUL COMPANY. I ORDERED SOME DRINKS FROM ASDA TO BE DELIVERED AT MY ADDRESS. THE MAP WAS SHOWING THE DRIVER LEFT THE STORE. HE WAS THEN SHOWING AS CLOSE TO MY PROPERTY. THE MAP WAS THEN SHOWING ORDER DELIVERED. THE DRIVER DID NOT DELIVER THE ORDER. I HAVE CCTV AND RING BELL TO PROVE NO DELIVERY DRIVER CAME TO MY ADDRESS. JUST EAT HAVE REFUSED TO REFUND ME.”

Helpful Report

Posted 4 months ago

“The delivery was far too slow and the food ruined. We fed it to the dogs (as that’s all it was fit for) and requested a refund. The offered a partial refund which I wasn’t happy with as the food from a known vender was delivered inedible”

Helpful Report

Posted 5 months ago

“Do not order from just eat, my food was not delivered yet they won't refund me, they appear to employ dishonest drivers who steal your food and say they delivered it and just eat still expect you to pay”

Helpful Report

Posted 5 months ago

“Crappy. I waited 92 minutes for an order and then it was canceled for no reason and then too late to order anything else. According to the shop it was an estimated 25 to 40 minutes wait and that never changed the whole time. Plus they took my money and now I have to wait a week for a refund. I tried the new AI Chatbot which told me a driver had been allocated. So a complete lie. JustEat are sh1t.”

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Posted 5 months ago

“Delivery was cold food was as if it was reheats curry sauce was far too thick”

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Posted 5 months ago

“Utter dog sh-it. Live chat is not easy to find. Very bad service. Scammed me out of £11 (if you cancel your order after 5 minutes just eat will take your money LOL). I will never ever use Just Eat again, and neither will my family be using them. Absolute d1ckhead company”

Just Eat UK 1 star review on 15th July 2024

Helpful Report

Posted 6 months ago

“How do raise Complaints Just Eat ➒⓿➍⓿➊➍⓿➐➒➊ ] Online complain, 24/7)9040+140-791 ( Just Eat complaint customer service /credit card/ report Transaction),1800-258-8754 (Report online refund related ⑨⓪④⓪①④⓪⑦⑨①, Online Solution..”

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Posted 6 months ago

“I'm a restaurant partner. Complete waste of time, cannot get hold of the area manager even after calling him many times and leaving messages. 34% goes to them when they do your deliveries which is ridiculous. Bad service all round even when you sign up get 100 call centers from India ringing the business number 20 times a day. Don't bother with these platforms”

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Posted 6 months ago

“My workplace ordered food from local McDonald’s claimed it had been delivered but office has cameras at both entrances and no delivery driver came at delivery time stated. Refuse refund without explanation, reporting to Bank.”

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Posted 8 months ago

“Very nice food”

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Posted 8 months ago

“A very bad/ poor experience with them. Ordered food on a Saturday the good was never delivered. Contacted Restaurant no resolution. Contacted Just Eat customer complaints, the first two agents were rude and cut me off the chats. The 3rd one logged a complaint and I got a reply later from Stephen stating that he's not going help me as it's beyond his powers.No refund he even said he won't be entertaining anymore of my emails. I just checked their Facebook profile, pathetic service from Just Prob”

Just Eat UK 1 star review on 1st May 2024

Helpful Report

Posted 8 months ago

Just Eat UK is rated 1.4 based on 91 reviews