Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.26

1.3 Rating 135 Reviews

6 %

of reviewers recommend Just Eat UK

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Metrics

1.3

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Just Eat UK 1 star review on 1st February 2025

Anonymous

Just Eat UK 1 star review on 16th October 2024

Stephen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over £37 worth of groceries only had £19 delivered I have cctv to prove yet they refused to give me my money back AVOID AT ALL COSTS ‼️‼️‼️”

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Posted 3 months ago

“Just eat stole 59 credit of me and then impossible to contact.. they blank u . Worst customer service ever”

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Posted 3 months ago

“Never received the food, they will not refund me. I have proof they didn't.”

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Posted 3 months ago

“Awful service. Had a issue with our order which resulted in us having to get food elsewhere. Alongside the cost of this, we had the cost of fuel and the inconvenience. It was clear it was a mistake from the restaurant and Just Eat acknowledged the issue. Since then, [1.5-2 weeks ago] I have been in a email discussion back and forth where the customer service has been utterly pathetic. They have attempted to provide credit to my account without discussion with me when I clearly looking for the cash refund for the issue. They provide you with the same generic responses and do not respond to any request for complaints or management contact details. They are a disgrace and scamming customers”

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Posted 3 months ago

“DO NOT ORDER FROM JUST EAT!! They promote scammers and con men. Ordered from a restaurant, never got my order and I never got my money given back. Sent a complaint to just eat and they still are yet to give me my money back!! Looked at other reviews of the restaurant, over 100 customers have had the exact same experience and yet just eat still don't want to do anything about the fact that people are getting scammed.”

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Posted 3 months ago

“Awful food, awful service - avoid”

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Posted 3 months ago

“I NEVER GOT MY ORDER AND IT SAYS DELEVERED - WAITED FOR MY ORDER FOR MORE THAN TWO HOURS AND NEVER SHOWED UP, NO MONEY BACK, WAISTED 30 POUNDS ON NOTHING 😡😡😡😡 WORST SERVICE EVER”

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Posted 3 months ago

“My order was delivered to wrong address and they won't refund me even though they suppose to ask for proof of purchase either by code or last 4 digits of your mobile number”

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Posted 4 months ago

“Jyst eat av raken 16.61 from my bank yeasterday an iv not even brougjt any thing”

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Posted 4 months ago

“The driver turned up late my food was cold items where missing and the driver could not speak any English when I asked where my drinks where I could not get an explanation the service has gone right down hill in recent years”

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Posted 4 months ago

“Totally fraud. No compensation.”

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Posted 4 months ago

“My food was not delivered today”

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Posted 4 months ago

“Made an order for pickup, it was accepted. When I went to get it I found the restaurant didn’t exist. Just Eat customer service was awful. Refused a refund. I got scammed and they are totally okay with it.”

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Posted 4 months ago

“I am absolutely disgusted with the appalling service from Just Eat. They completely failed to make any attempt to contact me, and I never received my order. They refused to refund. I urge everyone to avoid using them for delivery. I am currently in the process of claiming a refund through PayPal, and I will be reporting Just Eat to Trading Standards for what I believe is illegal behaviour. Their customer service is a joke. The only way to contact them is through their useless website email, which is no help whatsoever.”

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Posted 4 months ago

“Frauds. Clicked "delivery" for order and upon paying it appeared as "collection." Cancelled it but "polite" assistant on their chat refuse to refund. Please read other people's reviews to see what a joke of a company this is. Need to be reported to Trading Standards. (Order no. 455692818 through my daughter's phone.)”

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Posted 4 months ago

“Cheap joke act. Wrong meal delivered which looked inedible. No apology. Just we owe you a refund. I won’t be using them again.”

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Posted 4 months ago

“I placed an order with them from a restaurant, Balti Hut, that I eat regularly from. It cost just over £30 and was inedible. Some parts of it were burnt and really dry. Some of the chicken in it was raw. I sent pictures and they have said they have given me just over £4 back and can't do anything else. I order regularly from here and never had to complain as the food is normally beautiful but on this occasion it was atrocious. I cannot believe they will not refund for a meal that had so much wrong with it.”

Helpful Report

Posted 4 months ago

“We recently placed an order, which was marked as delivered. However, we did not receive the food. Upon contacting the restaurant, we were advised to reach out to Just Eat directly. We ended up reordering the food, and when we contacted Just Eat for a refund, the request was denied on the basis that the driver had apparently left the order at our door. This is completely inaccurate, as we were at the door the entire time and received nothing. The handling of this situation, including the unhelpful customer service, has been extremely disappointing. I expected better accountability and support from Just Eat, and this experience has left me questioning the reliability of your platform.”

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Posted 4 months ago

“Money came out of account .....nothing was delivered ....2 hungry grand children....had to then walk to macdonalds a mile away in the snow and rain with grandchildren and pay more money”

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Posted 4 months ago

“The worst delivery service ever. No food arrived but stated on their app i5 had been delivered”

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Posted 4 months ago

Just Eat UK is rated 1.3 based on 135 reviews