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Lidl UK Reviews

2.6 Rating 628 Reviews
39 %
of reviewers recommend Lidl UK
Company Reviews Questions Metrics
2.6
Based on 628 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Anonymous
Unverified Reviewer
“Just amazing products and a nice selection of products, I adore your cheese section and ready made salad section, just every section has amazing affordable products. Thank you Lidl in this day and age whether people are working or not, thank you for making your products affordable and have customers leave your stores with some money/change in their pockets ( not like some other competitors who are increasing their prices by 30% and more, totally unaffordable for some customers in these challenging times) Thank you Lidl 👏”
Helpful Report
Posted 2 years ago
Ester Mutasa
Verified Reviewer
“Prizes and products good and affordable especially during these difficult times”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Like most customers are complimenting you on Lidl, excellent bargains, excellent products, I just couldn't stop picking up stuff. Not even Miss Trunchball ( Beth Grundy) the manager could upset the customers today but hopefully she will be gone after Christmas ( 🤞) please keep up the good work and thank you to the staff who fill the shelves and help us customers at the self checkout ☃️🎄”
Helpful Report
Posted 2 years ago
Charles Stone
Verified Reviewer
“Have lots of good quality reasonable priced bargains”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I absolutely love Lidl, the staff, products are absolutely amazing, your management are a bit hit and miss but some are pleasant, please in the New Year get rid of this manager " Beth Grundy" don't know why she is still there ( maybe because it's Christmas, you need everybodies help) every time customers see this manager she has no respect for staff or customers and always chomping on some sort of toffee ( always has a full mouth of something) 4 stars is for your excellent staff and amazing products, -1 Star is for the manager Beth Grundy still being there.”
Helpful Report
Posted 2 years ago
Muriel Mayor
Verified Reviewer
“Got a voucher so tried here for a change. Had a few good deals but not a comfortable shopping experience. (I'm used to their rival I'm afraid!) Also had to download their app to receive an insurance bonus on lidl plus....what a faff that was!! and I'm still waiting for it to load onto the card. \oh yes ..guess who forgot to take the phone when I went shopping so didn't get any points anyway!!!!!!!!!!!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Arrrgghh arrrgghh " Beth Grundy" 🤢🤢 what on earth are you doing Lidl??”
Helpful Report
Posted 2 years ago
RJS
Verified Reviewer
“I was unfortunate enough to purchase a PFBS 12 B3 Multitool in Jan 2020 from Lidl's. A previous tool had been okay (and is actually still going) but although it has been rarely and lightly used this tool suffered a catastrophic failure of the tension cap recently causing the cap, collet and tool to fly across the workshop and cause damage. The failure of the cap also damaged the shaft that it screws onto. Both Kompernaß and Lidl have been utterly useless and Kompernaß seem to pretty much include any and every moving part as a "wear item" not covered by the warranty and clearly would rather be rude than deal with their warranty obligations - it was made very clear to me that unless something goes wrong in the first 6 months after purchase they are going to do nothing to help you. Lidl do nothing to help you and quite frankly the whole 3 year warranty is a complete con. The last Kompernaß representative was without a doubt the rudest person from a retailer I have ever dealt with! The really stupid thing is that Kompernaß and Lidl have now cost themselves way more than the replacement cost of the £16.99 multitool in man-hours spent avoiding their warranty obligations. On top of that my family will no longer be shopping with them losing them a minimum of £50 - £100 per week and I will never buy another tool supplied by Kompernaß. My loss stopped at £16.99 the minute I chucked the crappy tool in bin - Lidl and Kompernaß are losing every week I don't shop with them anymore .... I've shopped with Lidl for over 20 years but they will not see another penny from me!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Went to their store on Gypsy lane in Leicester. After having finished our shopping my wife requested the lady at the self service if she could kindly let her use the toilet to which she very happily refused and seemed to be enjoying the very moment. Could not believe it. Had to go to Ladbrokes next door. Seemed like they are not bothered about customers. Will have to think if it is worth going there again. They also had a lot of empty shelves. Better off going to Tesco.”
Helpful Report
Posted 2 years ago
Lynda Moore
Unverified Reviewer
“Obnoxious Store Manager Old Station Road, Barnstaple”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I enjoy shopping at Lidl , always something new for dinner! Like the way the app works , giving you discounts”
Helpful Report
Posted 3 years ago
Man With Taste Buds
Unverified Reviewer
“Just opened Alesto dry roasted peanuts best before date 24. July 2022 now Sunday 14 November DO NOT BUY.”
Lidl UK 1 star review on 14th November 2021
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I'm not going to critique the staff, or the shop in general. If you shop in Lidl then you would know roughly know what to expect. I wanted to let you know, DO BOT BUY THE DELUX LASAGNA --- ABSOLUTELY DISGUSTING!!! GRIZZLY BITS THAT LOOK LIKE SLUGS. However, if you have company coming, and you don't like them very much. I would highly recommend it, and cook yourself a different version. Lol 👍”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Had a lovely shopping experience, bought more than I should 🙈 your staff were on right form today, I love when your staff are happy and they work hard and have a banter with the customers and each other and management, I did over hear it was because a certain ogre of a manager is not around, I think it's the manager from below 😂 but Lidl keep up the good work and keep your staff happy and if it means getting rid of the manager upsetting the staff and customers then so be it, see you next week Lidls and your happy staff.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“So so nice to see your staff back to normal or at least having a laugh with customers and having a laugh amongst themselves and still working hard at the same time, customers talking to staff mentioned that the tyrant manager ( Ms Grundy) has either been sacked 🤞🤞or maybe on a permanent holiday, hopefully the first one or both, just to see your staff happy Lidl is a joy to see, happy staff=happy customers!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Excellent range of goods and bargains, love your ready made salads, and yes I get very annoyed when myself and customers still see that awful scarey manager (Beth Grundy)swanning around the store and her loud voice and attitude, hopefully Lidl big bosses will get rid of her soon because lookswise and recent events she will scare customers away and have your lovely lovely staff leaving ( fingers crossed 🤞she is gone soon for good) apart from that you have an excellent company, amazing staff ( bar Beth Grundy) and amazing products and deals, and for now I'm happy to shop here, oh and your Christmas goodies are to die for.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Oh Lidl your bargains, store is killing me ( in a nice way) you go in to buy a few bits and pieces and you end up buying more than you should and need a bigger basket and it's cheap as chips and the products are amazing, brilliant, keep it up Lidl.”
Helpful Report
Posted 3 years ago
Matthew A
Unverified Reviewer
“Charged £45 for using there car park 16minutes over the 1:30mins after spending £215 on a full family shop on a Monday evening. Charged by Parkingeye £90 I’d not paid within 14 days or £45 before. Contact Lidl NOT OUR PROBLEM..”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Thank you whoever does the rotas, today staff were happy that the horrible manager was off today ( Beth Grundy) we worked and laughed with customers and could breathe and that is how it should be. Please Lidl get rid of her for someone her age 50+ she has no respect for others and is always in canteen eating and please any customers reading these please tell Head Office how unhappy she is making us, thank you staff in Lidl Manchester.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Hello Lidl, like the reviews below, us customers will keep on complaining and stick up for the staff we will keep complaining until you get rid of that manager Beth Grundy !”
Helpful Report
Posted 3 years ago
Lidl UK is rated 2.6 based on 628 reviews
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