Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

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“What do you mean what went wrong, well your brand of Newgate Soups are now watered down & are tasteless, it's a shame was a good product until a week ago, second tin I opened of Carrot & Coriander but again it was like water not like the ones before. You have made a nice product into a rubbish one.”

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Posted 4 years ago

“Why have your Newgate doors been watered down the are now tasteless. You haven't lowered the price in fact the prices have gone up. Your range of Newgate soup is now rubbish, low quality & tasteless. Opened a tin of Carrot & Coriander soup last night it was like eating brown water discussing taste. Well you ruined a nice range of soups. Better look for a new brand.”

Helpful Report

Posted 4 years ago

“On the 22nd January I bought a 180g pack of cold water prawns from Lidl and it only contained 159g of prawns . Tweets and emails to customer services and a request from them for my email address, which I supplied remain unanswered. I also contacted customer services by telephone on 27th February and was assured that I would receive a response within 10 days. I did not. I purchased another pack this week and that only had 163grams of prawns. I rang again today and was assured I would receive a response by the end of today. I am not surprised that I didn't. No contact, other than requesting my email address, from them in 7 weeks.”

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Posted 4 years ago

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Posted 4 years ago

“Shopping as it should be.”

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Posted 4 years ago

“Like all batter, no filling and hardly any chicken”

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Posted 4 years ago

“Amazing selection of fruit and vegetables! Promotes healthy products. What I love about Lidl’s is their bakery and how they manage to make delicious bread and pastries and how they handle making it clean and sanitary. I also love the meat selection aswell and the chef select sections. Also I love how in lidl they never put up unhealthy snacks on display and basically hide away all their chocolate 😂, they also have great prices! Better than any other uk super market!”

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Posted 4 years ago

“Kireen manager in grosshill swindon he has no respect to customers asking for to pay for 1 pistecio price of full pack I paid for it he started argument besides this there was so many pistecio on the floor manager is not bothered about that at all.”

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Posted 4 years ago

“Lidl currently building their new HQ in Tolworth/Surbiton road works causing mayhem & chaos to locals.Not a good impression, already a nightmare neighbour.There are no Lidl or Aldi stores in the area.Aldi you would be more than welcome.”

Helpful Report

Posted 4 years ago

“The car park is not safe. I had a puncture in a tyre when leaving because it was so dirty. Then I over stayed waiting for someone to fix the tyre. When I received the parking notice I went to complain, Poor customer service I got mixed messages from members of staff, from one side it was possible to canceI the ticket from another side I was told is not possible I have to contact the parking company directly. Then I asked to see the manager. I was told to wait for the manager who was in a "meeting " in a lidl backroom??? For 40 mins, I waited for an hour but he never came and the body language of members of staff showed they were lying there was something fishy. "No help". Anyway just be aware what to expect when you drive to shop in ldl. Customer service 👎👎👎”

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Posted 4 years ago

“Lots of choice of products reasonably priced.”

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Posted 4 years ago

“I purchased a turkey at lidl with a sell by date of 26th dec. When i went to cook it it was rancid and slimy. No xmas dinner for my family this year . Thank you lidl. They refunded my money and customer services were apologetic and promised to send me some vouchers as my day was ruined ! A month later and they have duly arrived. 15 pounds was all my distress was worth to them. Needless to say i will not be shopping there anytime soon”

Helpful Report

Posted 4 years ago

“Live lidl fruit meat & middle aisle bargains. Today went to llanishen store cardiff. Was busy had to go in the store for basket . Was annoyed at area manager prancing around whilst staff as usual very busy . Why dont they get shot of area managers that use up so much budget on big cars and even bigger wages. They could employ more staff that are useful to the stores not the useless penpushers that cause unnecessary stress to the happy helpful workers . JUST SAYING”

Helpful Report

Posted 4 years ago

“My mother purchased a stand alone oven a few years ago. By chance on moving it we discovered that it had burnt a huge hole in the wooden work surface. It could have set the house in fire. Lidl’s response is that they do not know what happened, apparently it should not be placed on the standard wooden surfaces you buy at bbq although the instructions do not say so, and they will do nothing to compensate or warn users. Please beware of the silver crest oven. I am reporting the matter to trading standards. This is a fire waiting to happen.”

Helpful Report

Posted 4 years ago

“Rancid turkey at Christmas. Returned receipt to customer service but just sent. £15 voucher. The turkey cost more. Why do I want vouches when I will not shop there again. Very poor customer service. Sent a letter with receipt but no reply for over two weeks so telephoned. Hence the vouchers! Terrible service. Can’t rate star as not working. They have enough one star most probably.u”

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Posted 5 years ago

“I asked a question and it will not let me send it”

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Posted 5 years ago

“Unfortunately, the plastic baskets are consistently unclean. The cashiers push your goods thru so quickly it can sometimes damage fresh goods, ie. from the bakery. However, the produce is excellent value.”

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Posted 5 years ago

“I purchased some car seat covers for our vauxhall Mokka, they did not fit, sent back, I bought a set from lidls, so pleased fitted perfect and a 3rd of the price.”

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Posted 5 years ago

“Past few Christmases purchased the Deluxe wiltshire ham joint with orange and bay leaf.As soon as they go on shelf they fly out the door.This is so tasty ,and good few portions easy to carve.lidl has lots of deluxe items which never dissapoints..”

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Posted 5 years ago

“I am a regular Lidl customer, I like their meat and the fresh veggies. I shop in Uxbridge. I wanted to pass amessage to the Rowan Hill bakery, if it ain't broke don't fix it, I am referring to their Christmas Baklava Selection. The Greeks have been making baklava for hundreds of years and they never put raisins in baklava let alone cranberries, Rowan Hill's cranberry filled baklava was vile, did anyone at their plant actually taste one before they went ahead and produced them?”

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Posted 5 years ago

Lidl UK is rated 2.6 based on 638 reviews