Name: Lidl UK
Rating: 2.62

“Agree with the customer below i did see the encounter with customer and the manager below " Beth Grundy" an older looking woman with big glasses, yes she was very rude to customer, she shouldn't be allowed to work for Lidl she wasn't even polite to staff! But on the whole apart from this manager spoiling your company, your staff are amazing, your stores are clean and tidy and your products are amazing and brilliantly priced, I would give you 5 stars but I have to give 1 because this peculiar looking manager " Beth Grundy" spoilt it and lowered the tone.”

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Posted 3 years ago

“Was looking to speak to a manager, I saw a 40+ mature looking lady and asked are you the store manager well what came out of her mouth was shocking her eyes widened at me through her glasses and growled " No I am not I am higher up and can not help you" I ask for her name and she growled " Beth" I asked " Beth who" she barked " Beth Grundy and head office will not help you". Wow Lidl you are scraping the bottom of the barrel with this manager, surely you could do better, your stores and floor staff are brilliant but management you need to really restructure cause this lady was really scary looking and unapproachable.”

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Posted 3 years ago

“Awful just awful ready meals, purchased one Chinese and one Indian….both straight to bin .”

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Posted 3 years ago

“I picked up a tin of paint which had a hole in it the paint went on my clothes and skin, when I brought this to the attention of a stores assistant she told me to email Lidl customer services which I did and all that happened is stalling action by Lidl continually asking for the same information. Would not shop there again”

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Posted 3 years ago

“Always good”

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Posted 3 years ago

“Good price and quality items”

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Posted 3 years ago

“Friendly prices, good customer service and product availability at all time.”

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Posted 3 years ago

“It’s a bit late but Thankyou Lidl for sorting out the hard to open lacto free milk. Much better now. You do act on customer queries”

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Posted 3 years ago

“Always amazed at the quality and great value provided by this shop, as well as interesting groceries not easily found elsewhere.”

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Posted 3 years ago

“Called into your Newcastle store Co Down this morning, at eight and the store was not open. I accept that was my fault for not checking opening hours. So I went online and it said 11 till seven. Drove round and some other cars were also waiting, two staff came and walked past my car. Opened shutters and went in. Other cars were arriving as I waited nearly eleven a staff member told me that the store was not opening until one I told him, it said online eleven. To which he replied it times were up on the door and I informed him , it’s hard to see the door when the shutters are down. Get your act together Lidl it is not good enough poor management and lack of planning and good customer service. Customer do not want to be driving quite a distance to be let down.”

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Posted 3 years ago

“Called into your Newcastle store Co Down this morning, at eight and the store was not open. I accept that was my fault for not checking opening hours. So I went online and it said 11 till seven. Drove round and some other cars were also waiting, two staff came and walked past my car. Opened shutters and went in. Other cars were arriving as I waited nearly eleven a staff member told me that the store was not opening until one I told him, it said online eleven. To which he replied it times were up on the door and I informed him , it’s hard to see the door when the shutters are down. Get your act together Lidl it is not good enough poor management and lack of planning and good customer service. Customer do not want to be driving quite a distance to be let down.”

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Posted 3 years ago

“be careful when buying products with the discount at Lidl I threw a whole pack of salad in the trash,”

Lidl UK 1 star review on 29th August 2021

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Posted 3 years ago

“Lidl's Aldershot, Hampshire branch. Firstly, I must praise the store Manager Kripa - 5-stars. That's why I am prompted to post. Hardly ever spoke to her before. On 10.08.2021, she handled brilliantly an issue I had: calmly, politely listened, and then she logically addressed it, working with me, proving it was not related to the store or Lidl. That was very important. I have been shopping there since it opened. Never had to shop elsewhere if I could get the product quality and price there. ONLY after 3-4 weeks of no deliveries to the store, today I went and purchased bleach 2L elsewhere. Other staff I spoke to earlier on the matter have been good too. 17 or 18.08.2019, another member of staff evidently had 'clocked off' but still stopped to help me. A few years ago I saw someone doing a very diligent job, prompting me to say, "Where is the Manager when you need one?", meaning to see her do such a good job. Back came the reply, "I am the Manager." She is still there. Sorry, I can't post my name.”

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Posted 3 years ago

“Purchased BBQ pork rib rack! Didn't realize it would need 1 and half hours cooking, then a further 20min !!! And still another 10 minutes before serving. After all that serves 3 people. Your having a laugh hardly enough for two. Come on Lidl bin this product.”

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Posted 3 years ago

“I purchased a quiche Lorraine yesterday, as I always do when doing my shop, they are usually delicious. However, on this occasion they were full of lumps of fat - disgusting. Standards are dropping. The staff & service is good, but it's the food that's letting lidl down.”

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Posted 3 years ago

“Just found seven cans of Eden tonic leaked in my cupboard. Two cans now empty and two part full, Bbe 06 07 22, lot 16:31 21006. Obviously nervous about keeping the three full ones.”

Lidl UK 1 star review on 20th August 2021

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Posted 3 years ago

“I was unhappy with what I saw. Two employees chatting with their feet propped up on the case containing raw pizza.”

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Posted 3 years ago

“I recently purchased a carton of Newgate gravy granules and was so disappointed with this product I ended up throwing it out, not only was there no flavour but the granules themselves only partly dissolved leaving gravy still thin and lumpy.”

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Posted 3 years ago

“Excellent customer service from staff at bentilee lidl stoke on trent couldn't be happier about my shopping experience and I go every week”

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Posted 3 years ago

“eight cans of Eden tonic water leaked ,tonic water all over the cupboard . faulty cans .do not buy them,”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Lidl UK Reviews