Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

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2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

Alan

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parked in the car park and got a £90 fine”

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Posted 3 years ago

“Excellent new store with freshly baked goods to draw you in!”

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Posted 3 years ago

“I love Lidl and do nearly 100% of my shopping there. I’m vegan so it would be good to have more selection but the fruit and vegetables are great! I buy the Alpro plant based chocolate but have to buy the Vanilla elsewhere and it’s more expensive so please could you stock it as well? Also vegan Magnum ice cream!!! Keep up the good work, the staff are always friendly and helpful.”

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Posted 3 years ago

“Almost got into a fight with a member of staff, after he started mouthing off to me as I was walking out of the store. This isn't what I would expect, when going for a night out, let alone trying to buy some groceries. This happen at the Loughborough, Leicestershire store on Saturday 26 June 2021 at approx 21:45. Judging by the reviews written here, it would appear that they do employ a lot of aggressive louts.”

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Posted 3 years ago

“Work for Lidl and starve! Lidl deducted the whole of a months salary from a warehouse worker without any notice, leaving them penniless. The employee only found out about the deduction when he went to pay for lunch at the warehouse canteen. When contacting his bank he found that his wages were not paid in. Querying this with management he found that Lidl claimed it had overpaid him 10 months ago and was deducting the monies "owed" (a whole months wages) now. He didn't even have the cash for transport home. Management response "Not our problem file a grievance report" No money for food, rent, energy let alone money to get to work. Is this an example of a good company or one that is not fit to work for?”

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Posted 3 years ago

“Virtually none existstant customer service. Made a warranty claim and Lidl think it's acceptable for me to wait 3 months for a replacement! Only time they will reply in a decent time is if you complain about them and that's only to refute your accusation, not to actually sort your problem out. Lost my custom.”

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Posted 3 years ago

“Very nice store”

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Posted 3 years ago

“Lidle chicken herb skewers ,awfull horrible so much fat on chicken ,yes fat . Twice we tried them never again awfull.”

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Posted 3 years ago

“Lidl used to be my favourite. Yesterday I went to the Swansea Parc Tawe store and manged only a 2 out of 7 fulfilment. That's the worst in any supermarket ever for me. Large areas of empty shelves, many lines out of stock or disappeared, tins of peas spread across 3 shelf sections to disguise other missing items. This the new store and it has been a disappointment from the day it opened, bleak and unfriendly with a poor fulfilment record. I spoke to a staff member "It's due to Covid". Really, well it ain't happening in Tesco, Sainsbury or Aldi so I don't believe that. It feels like a new Financial team insisting on faster stock turn or some similarly unsuitable management policy change. I tried to post a feedback on their website. Their feedback page crashed my browser. No surprise there then.”

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Posted 3 years ago

“If you have plenty of time to waste go to Lidl. Spent 13 mins queueing to the till. Asked twice to open another till. Have been ignore. Shocking and disrespectful staff”

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Posted 3 years ago

“Kings lynn store is very poor in both food production and service. i bought the salmon when i opened,she stinky, though valid for another four days. Often counting more than necessary, instead of two packets of cheese it is written that I buy three. I am very disappointed and I will try not to get there anymore. Alidi much better.”

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Posted 3 years ago

“Lidl stores are too slow in serving customers. Self service tills are desperately needed. Staff never smile or acknowledge you.”

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Posted 3 years ago

“Lidl in Gravesend is a depressing experience in my opinion The Male staff all and I mean all look like they've been to bed in their clothes and just got up and have the most surly scowling faces”

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Posted 3 years ago

“I've been sold rotten Belgium waffle Lidl beckton London. I've a rising my issues to the company Lidl at Wembley head office. But no one contacted me. I think these companies they comes more like scammers. They don't care . And I have hard proof. Is not to pick to Lidl. It was my best shopping weekly. But now I know what we deal with. Scammers.”

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Posted 3 years ago

“Hi there, I hope you're well. Here the insident I have faced on my shopping bag and I still have the waffles at home. We can go for investigation if you want to. I have the receipt and the picture see attachments below. Kind regards”

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Posted 3 years ago

“I refuse to wear a mask. Got assulted by thorium security guard at rochdale branch. ask for alleged manger thoruim guard refused. Two filthy dirty clothing dressed staff attack me including security .ending up pushed to floor grazing my knee .. they understood my discliamer . But extreamly violent this happen at rochdale branch👺”

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Posted 3 years ago

“Fantastic Staff Fantastic Service Upperton Road Lidl Leicester We would like to express our special thank you to the staff at the Upperton Road Lidl, Leicester, for their hard work and the excellent service they have provided to our community. The staff are:- Veronika - A simple "Hello!" from her goes a long way. Her gesture is very welcoming and relaxing.Thanks, Veronika.Isaac - A very, very helpful young man especially to senior shoppers and of course, to all other customers needing assistance. We do appreciate your kind consideration.Keep up with your good work. Thank you, Isaac. Sarah - She has a pleasant, affective smile which radiates warmth. It relaxes us and makes our shopping at Lidl stress free! Thank you, Sarah.Raf - Not afraid to go on his hands and knees and ensure the shelves are well stocked. Raf also has a sincere and caring customer approach. For example, if he sees an elderly customer needing assistance. Raf wasted no time to offer his help by ensuring a checkout counter is readily available to serve them. Thank you, Raf for your kind consideration which is very well received. David - Very helpful and very organised. He has a methodical work approach, rotating stock and replenishing the shelves. David is also quick to prioritise a situation. His preparedness and mannerism helps to give a very efficient service and saves time. For example, if he observed a build-up of customers queuing. He has no hesitation to open the checkout counter to avoid keeping customers waiting. That's fantastic! Thanks, David. Erika - I accidentally dropped a jar of sauce near the checkout. Erika not only quickly cleaned up the mess but also replaced the jar of sauce! Erika's Safety First approach tells me that she is naturally a very caring and kind person and that's very reassuring. She also helped me numerous times to scan my Lidl Plus card. Thank you, Erika.Khadeeja - She, too, has no hesitation in cleaning up any mess or damp on the floor. Safety First approach is great. Thank you, Khadeeja for your speedy and caring action. It's very much appreciated. Olivia - Always busy with the oven! Baking and more baking! We wouldn't like to be in her position on a hot summer day. But then, keep going, Olivia! We love your bread and cakes. You keep all of us very happy, indeed. Well Done! Jay - Saturday is always a busy day for shoppers at Lidl. Jay's rapid and good organisational skill to cope with on-the-spot demand for service is great. For example, Jay will call out for his colleagues to the checkout to serve queuing customers and he, too will do the same with serving the customers. Thanks, Jay.Robin - Very easy to talk to and very knowledgeable about the product Lidl has in store. If you can't find what you are looking for. Find Robin and he is sure to help you! Thanks, Robin, for taking care of your customers. Grant - Always friendly and cheerful and ready to help.No job is too small for him. Thanks, Grant.Liam - Another great staff member who will go over and beyond his call of duty to help his customer even though he was on his way out of the store after the end of his shift. Liam never turns any customer down should they ask for his assistance. Thanks, Liam.Sabesan - Always rotating the stock before refilling the shelves. If anyone should ask Sabesan for help, he will stop whatever he is doing and waste no time to assist the enquirer. Thanks, Sabesan. Robert (Security Guard) - Quietly spoken man but very efficient in his patrol in the store. He is also very observant and very vigilant in his watch. He gives us a sense of feeling safe while shopping in the store and that's very reassuring. Thank you, Robert.The staff at the Upperton Road Lidl has always been very friendly, helpful.and professional at all times. It is their behaviour and mannerism that encourages us time and again to continue to shop at the store. Thank you once again, EVERYONE!”

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Posted 3 years ago

“Helpful staff, good selection of food.”

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Posted 3 years ago

“Albert rooster jersey potatoes are rubbish”

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Posted 3 years ago

“Used to like their Chunky cod fillets but they have changed their supplier .They are now disgusting ,like rubber tough as old boots inedible .Both batter and crumb are the same took them back as horrible .”

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Posted 3 years ago

Lidl UK is rated 2.6 based on 638 reviews