Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

Company Reviews

Questions

Metrics

2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Visit Website

Write Your review

Tell us how Lidl UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

Alan

Pol

George

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£13.33 i paid for a roast beef joint i cooked it and found a big growth running through it ,i did take pictures and approached lidle for a full refund,they said No”

Lidl UK 1 star review on 22nd December 2022

Helpful Report

Posted 2 years ago

“Your manager was rude and doing a job’s worth by asking me to leave the store because I went out thru the in door and came back in it was at Binley Coventry He said it was company’s policy I s did spend between £40 and £70 at Lidl every week which you have now lost to Aldi”

Helpful Report

Posted 2 years ago

“Lots of issues 1. Multipack crisps , no matter which variety i buy of their own brands always 1 or more have burst creating a greasy residue and bits on all other individual bags. 2. Never sufficient tills open , they always wait until at least 5 people in Q then open a till and having been waiting other customers are served 1ST , prioritise customers already in the Q. 3. Rude employees , i had cause to request to speak to the manager on my last and final visit as whilst my items were being scanned an employee came to the tilll and began a conversation with member of staff serving me , clearly she was annoyed but to use the 'F' word in front of customers is gross misconduct , the managers response to me was 'sorry i will speak to her' UNACCEPTABLE”

Helpful Report

Posted 2 years ago

“Lidl management practices really are a sad let down nowadays. Where are the checkout staff? There's Never any checkouts manned, even when queues are in 2 aisles and halfway to the back of the store. The overused and Lame excuse of having insufficient staff has run its course, Store managers that cannot employ the required number of staff need to be retrained or removed, There is No excuse nowadays for this level of poor management. Shoppers are Forced to queue for the awful card only self checkouts manned by the usual unhelpful bored employee, Who takes forever to sort out the holdup. Its about time this was rectified and staff manned the checkouts. I like many dont go shopping to end up as a part time employee on these machines. There are many Lidl stores across Devon that fail in this respect nowadays, With Paignton town centre being one of the worst. Sort your store Management out Lidl UK, Your quality and commitment to shoppers is woefully lacking of late.”

Helpful Report

Posted 2 years ago

“Good quality food at reasonable price . You”

Helpful Report

Posted 2 years ago

“Wow! A bar of chocolate if you spend £150...and if you spend £250 you get seven days to spend another £200 in order to claim £20 Merry Christmas Lidl”

Helpful Report

Posted 2 years ago

“Customer service at the Cirencester store appalling”

Helpful Report

Posted 2 years ago

“The poppy seed filling is absolutely tasteless. The marzipan version is a much better option”

Helpful Report

Posted 2 years ago

“A bit a downgrade from previous voucher system, how do u expect people to spend £250 and then do a big shopping in 7 days to redeem %10 voucher. A bit stupid really.”

Helpful Report

Posted 2 years ago

“The Lidl in Whiteley has gone down hill since it first opened empty shelves never have what I usually buy there prices increasing the staff are not very helpful and the management there are not very approachable end up going to other supermarkets this branch needs a shake up hopefully you can get these issues sorted out”

Helpful Report

Posted 2 years ago

“Great value, excellent quality and brilliant staff. What’s not to like?”

Helpful Report

Posted 2 years ago

“I bought 6 de luxe mince pies expecting them to resemble the picture on the packet. I was wrong and so disappointed. Usually the products are great but these were awful! The pastry was dry and tasteless and the filling was meagre and dried /shrivelled. Very poor product I am returning them to the store for their comments.”

Helpful Report

Posted 2 years ago

“Bought the most sour disgusting oranges from Lidl today! These could pass as lemons! Lidl doesn’t care and sells this rubbish ! Why ? I believe because nobody wants to go through there returns procedures. Queue at the checkout then interrupt the checkout. And wait for a supervisor to approve the refund, with everyone watching and waiting! A deliberate ploy by Lidl so they hardly get returned fruit or veg. Shameful management tricks ?”

Helpful Report

Posted 2 years ago

“Way too many moldy foods. Had to tell staff that a whole pile of tomatoes was white from all the mold all over them leading to him taking the whole cart with him from the shop floor due to how bad it was. Almost all the packaged fruits also almost always have mold in them. Disappointing. Takes 10 mins just to find one box that doesn't.”

Lidl UK 1 star review on 5th November 2022

Helpful Report

Posted 2 years ago

“Cien facial wipes. Used to be the absolute best, beating the leading brands in my opinion . They had a fabulous texture that sort of gripped the skin to clean it. They’ve changed the fabric of the wipe (obviously to cut costs) feels like it’s disconnected from the skin, so to achieve contact to cleanse you have to rub really hard. I can honestly say it’s this product that made me shop at Lidl. Not buying again as has left my skin sore. No reason to go out of my way to shop there anymore.”

Lidl UK 1 star review on 31st October 2022

Helpful Report

Posted 2 years ago

“Won't be shopping at lidls again they have changed the lidls rewards system £250 to get 10% off your next shop which doesn't include alcohol over the road to aldi for us”

Helpful Report

Posted 2 years ago

“Fresh produce it ain't! You have to be ultra careful in what you select especially in the packaged goods where you cannot see through the wrapping. DON'T get me started on their new bonus scheme con if you can ever spend £250 in a month to be rewarded with having to spend more money to benefit. If you are over 60 go to Iceland on a Tuesday for their deals.”

Helpful Report

Posted 2 years ago

“2 steak & old peculiar pies. Brand Deluxe. There was nothing Deluxe about these pies but peculiar they are. 50% empty and 50% of the meat is lumps of fat and gristle. I would not recommend you try these pies. Unfortunately in the uk pie manufacturers see pies as a way of dumping fat and gristle and covering it in pastry. These are no Exception.”

Helpful Report

Posted 2 years ago

“Myself and a friend were at a Lidl store (Bentilee) at 9.45 this morning to get an Addis clothes dryer. Even though the store should not open till 10am it was already open. All the stock was gone. According to the staff they only had 5 in. What is the point of advertising if that is all there going to have in. I’m fuming!!!!”

Lidl UK 1 star review on 23rd October 2022

Helpful Report

Posted 2 years ago

“Just received by bonus for spending £150 at Lidl, a free W5 product , such was the amazing selection my flabber was gasted, how do they do this , They have stopped the loyalty bonus , oh and Sainsburys are cheaper now.”

Lidl UK 1 star review on 21st October 2022

Helpful Report

Posted 2 years ago

Lidl UK is rated 2.6 based on 638 reviews