Mainline Menswear Reviews

Name: Mainline Menswear
Rating: 2.11

2.1 Rating 135 Reviews

28 %

of reviewers recommend Mainline Menswear

Company Reviews

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Metrics

2.1

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mainline Menswear 1 star review on 1st November 2024

Mainline Menswear 1 star review on 31st March 2022

Marie T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sell fake clothes”

Helpful Report

Posted 2 years ago

“If I could choose minus 5 on stars then I would!! One of the worst companies i have ever dealt with, the customer service is horrific and there main manager Fleur palms you of every single time and always makes excuses… I bought a £170 Ralph Lauren gilet it got delivered I literally put it on and was too big so I packed it straight up and sent it back the following day. Too my shock a package come back 3 weeks later and low and behold it was the gilet with a hand written letter of (fake management) saying they can’t return it saying it smells of aftershave and was marked. There was no mark at all and smelt brand new, So I rejected it and sent it back, They are still rejecting it and are keeping hold of it until I send them £3.50 for delivery (so they are stealing it technically) but I’m still £170 down… DO NOT USE THESE SCAMMERS”

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Posted 2 years ago

“Counterfeit website Avoid!!!!”

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Posted 2 years ago

“Terrible customer service and have no idea about clothing sizes. I even pointed out the manufacturer agreed with me but was told it was 'my opinion' and not fact. There are so many negative reviews on here and I wish I had read them first. They are not even that cheap as if you look around, other companies sell the items for less and with much better service. They clearly spend more on pushing themselves on social media than staff or training.”

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Posted 2 years ago

“Was reassured could return product, lied to, customer services absuty shocking not sure the teeshirts are genuine, there are 100s of us just month aline that have conned and ripped off”

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Posted 2 years ago

“An absolute joke of a company. Customer service is an absolute shambles. Wouldn't accept a faulty item and kept making excuses and sending me around in circles. Definitely do not purchase anything from this pathetic excuse for a company.”

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Posted 2 years ago

“They send damage clothes And they not do any Coustmer service Refund or exchange… Be careful from them”

Mainline Menswear 1 star review on 10th February 2022

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Posted 2 years ago

“I’ve spent $1,000.s at this store via online. My last order is my last. There size guide is completely wrong. A medium is a XL- They won’t honour free return. Jessica from customer service was rude in her reply.”

Mainline Menswear 1 star review on 8th February 2022

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Posted 2 years ago

“Avoid this company. I wish I'd taken note of the hundreds of terrible reviews before ordering with them! I ordered some t-shirts - they arrived, and the t-shirts were like pyjama tops. They were awful quality and looked dreadful. Absolutely nowhere in the product description did it say these t-shirts were at worst pyjamas, or at best loungewear. The t-shirts were no good so I googled 'mainline menswear returns' and a returns page where you print a label came up. I should have read all 1000+ words on this page properly, because sneakily it tells you that you will have to cover the £3.99 return postage yourself. Anyway, I printed a label, sent the items back, and then my refund came in £3.99 short. I queried this, got passed to a manager etc, but they just continue to quote their snide policies. That's fine - I'll charge back the £3.99 they are withholding from me, and tell anyone who will listen what a terrible outfit this company is. All could have been avoided if they described the products they're selling accurately. Or if I'd read the horrible reviews on here first and just bought elsewhere. Would never, ever shop with this company again and would suggest you think twice before doing so.”

Helpful Report

Posted 2 years ago

“Sent back an item at the end of December with a value of £180, it didn’t look normal Vivienne Westwood quality. used all correct procedures via Royal Mail tracked. Gave them the tracking number and they denying receiving the item back and won’t issue a refund. Disgraceful company .”

Helpful Report

Posted 2 years ago

“I will never ever buy from mainline again I did bought a t-shirt and a shirt but didnt get the shirt was emailing and phoning them several times but none back to me after long waiting not good to shop with them no customer service very poor .”

Helpful Report

Posted 2 years ago

“Counterfeit replica items. Alexandra the customer service representative verified and divulged the items are not authentic and in fact are fake.”

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Posted 2 years ago

“Scammers my wife buy me gift voucher for my birthday on november voucher still not active company refusing to activate or give refund … scammers”

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Posted 2 years ago

“i order XL jacket and i recived L jacket, when i asked why they answered that its because the size in europe are differet than USA. Doesnt make any sense becouse if i order XL i have to get XL and in top of that if in europe the size are smaller make why they didnt send me XXL but L??? in the invoice there is XL, the plastic bag with the jacket inside say XL, the jacket label is L. Dont buy from them!!!!! they can send anything they want and find no sense excuse”

Mainline Menswear 1 star review on 7th January 2022

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Posted 2 years ago

“You refuse to refund or exchange and then refuse to give me a name - pathetic.”

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Posted 3 years ago

“Just received a pack of three boss t shirts, very poor quality, the writing is all over the place on chest, obviously they are fake, reall disappointed as I brought from this company as it was advertised on Facebook, why isn’t Facebook vetting who advertises, I’m going to get in touch with trading standards.”

Helpful Report

Posted 3 years ago

“Order 8432788 Absolute scammers..... Don't waste your money they will send you items not as per description and poor quality and when you try to return they will lie about the most expensive item and say it had an Odour so they don't have to return it... Absolute scammers be ware and only pay using credit card for extra protection from scammers such as mainline menswear. Poor Customer service ... can't get a straight answer from them”

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Posted 3 years ago

“I have purchased a shirt from mainline menswear a few days before Christmas and paid for next day delivery, 6 days later no shirt and was told there's a disclaimer for the delivery charge so were not refunding you ,customers always right not anymore .”

Helpful Report

Posted 3 years ago

“***INTERNATIONAL BUYERS BEWARE***** Do NOT buy anything from this company or their website. *************This is a SCAM **************************** The company does not offer any return policy on international shipping. If you order clothes that don't fit, nor match the description online, they make YOU pay the cost of returning the goods. This amount can cost you 50/100/150/200 dollars... to send back clothes that you never keep or own. In addition, their customer service standard is absolutely horrific. Order the same items from other websites that sell the exact same items but offer MUCH better customer service, and more cost effective returns method.”

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Posted 3 years ago

“Looking at products on their website I was shocked to see multiple customer reviews with exactly the same text. Word for word, even down to the punctuation. Each review purported to be from a different customer. Based on the other reviews below, I have decided not to order from Mainline Menswear as they appear to be poor in all areas.”

Mainline Menswear 1 star review on 17th November 2021

Helpful Report

Posted 3 years ago

Mainline Menswear is rated 2.1 based on 135 reviews