Mainline Menswear Reviews

Name: Mainline Menswear
Rating: 2.09

2.1 Rating 137 Reviews

28 %

of reviewers recommend Mainline Menswear

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Metrics

2.1

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mainline Menswear 1 star review on 1st November 2024

Mainline Menswear 1 star review on 31st March 2022

Marie T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“***INTERNATIONAL BUYERS BEWARE***** Do NOT buy anything from this company or their website. *************This is a SCAM **************************** The company does not offer any return policy on international shipping. If you order clothes that don't fit, nor match the description online, they make YOU pay the cost of returning the goods. This amount can cost you 50/100/150/200 dollars... to send back clothes that you never keep or own. In addition, their customer service standard is absolutely horrific. Order the same items from other websites that sell the exact same items but offer MUCH better customer service, and more cost effective returns method.”

Helpful Report

Posted 3 years ago

“Looking at products on their website I was shocked to see multiple customer reviews with exactly the same text. Word for word, even down to the punctuation. Each review purported to be from a different customer. Based on the other reviews below, I have decided not to order from Mainline Menswear as they appear to be poor in all areas.”

Mainline Menswear 1 star review on 17th November 2021

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Posted 3 years ago

“Ordered an XL Psycho Bunny polo, unfortunately Mainline doesn’t use the same sizing. Be very careful with sizing. After trying to call and email Mainline, I’ve decided to give the polo to my son as a gift.”

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Posted 3 years ago

“Sadly also had the same problem. Doesn’t look like the real thing . They sent it back saying it had a mark on ? The only thing I could see was faulty print. After 2 phone calls Arguing and e mails they finally agreed to refund . Customer support was polite but had to really argue my case. I literally took out of pack, saw it was to small and put straight back. They made out like it had been worn. This really want the case.”

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Posted 3 years ago

“Fakes fakes fakes”

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Posted 3 years ago

“If I could give 0 star I would this company is the worst company I refound a items and they sent it back to me saying it got mark on it which is a lie cause my son only try it on and they refused to take it back please guys don't buy from them and I think the clothes they selling is fake don't buy from mainline man”

Helpful Report

Posted 3 years ago

“Sent a shirt back that they had sent wrong size …. They sent it back saying return had expired!!!! Being on holiday don’t count apparently….. I’ve purchased loads off them , never again ! Absolute joke of a company😡😡”

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Posted 3 years ago

“Poor customer service and cheaper to buy from the manufacturer directly. The most important part when dealing with a company is to have good customer service but Mainline is far from it. Avoid at all costs.”

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Posted 3 years ago

“One of my favourite companies without a doubt, got a parajumpers jacket at an excellent price in the sale and came superbly packaged. Thanks guys!”

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Posted 3 years ago

“I paid almost$300 dollars and it's fake. Don't buy from them”

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Posted 3 years ago

“FRAUD !!!!!! Do not use this company ever. I paid a lot of money for an order and paid for next day delivery. Order did not arrive and their proof was to say it was signed by the recipient name , impossible as I’m disabled so my wife signs for all delivery. Yet still no. Refund”

Helpful Report

Posted 3 years ago

“Bad bad bad. They offered me to pay $150, for exchange their products. All item is worth $235... they are scam. Don’t waste your time deal with these people...”

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Posted 3 years ago

“Fake clothes, I got robbed from this website with fake stuff.. Don't make the same mistake I did.”

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Posted 3 years ago

“Shocked...disgusted and absolutely flabbergasted. £400 worth of goods missing from an order and I am told from Fleur the "head" of customer service there's nothing they can do.”

Helpful Report

Posted 3 years ago

“If I could leave NO stars for Mainline Menswear I would son received a xmas present from my elderly parents still in clear packaging the tracksuit bottoms had a hole in the ,after I jumped through several hoops in there quest to find out how this happened ( they were sent out faulty dont need to be sherlock Holmes to work that out) they have all but called me a liar today when they have refused an exchange or refund, will never shop with them again and DO NOT recommend them to anyone.”

Helpful Report

Posted 4 years ago

“Calvin Klein t shirt arrived with a hole in it. When i applied for exchange they claimed fault was mine.........which it wasnt. Staff were not very sympathetic when i called. No refund or replacement.”

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Posted 4 years ago

“Don't buy them fakes.”

Helpful Report

Posted 4 years ago

“This company needs an unannounced visit from the Police Team that investigates counterfeit goods. l am %1000 sure that %100 of items sold are fake.”

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Posted 4 years ago

“Poor customer care,poor quality clothing at designer prices.When returning items they deduct a fee from refund.Dont shop with this company. Also,I had to keep calling them as through email they denied receiving my return!!!Save your money and shop elsewhere.”

Helpful Report

Posted 4 years ago

“FAKE FAKE Hugo Boss materials literally disintegrated after 3 months DO NOT BELIEVE PAID REVIEW WEBSITE REVIEWS - Complaint totally ignored”

Helpful Report

Posted 4 years ago

Mainline Menswear is rated 2.1 based on 137 reviews