“On Sept 2nd 2025, I purchased lumber and exit the gate.
The gate keeper made an humiliated comments, "I have to count lumber pieces since I don't trust you!." The way he sounded like I'm stealing.
Then the manager requested named Davena. She only listened to her subordinate and ignored my presence as if I'm not visible. She then counted with another helper. At the signing on pad before exiting, she stated that if I'm not happy then don't come back!
This is a terrible customer service I ever seen. This should be very damaging image for menards”
“Prices are comeptitive but the MasterCraft interior doors are dirty from the box and inferior compared to Lowes or Home Depot interior doors. The cheap cardboard raised panel doors with vinyl wrapped jambs should be avoided,they are loaded with many problems that make install very difficult. Avoid ALL their bifold door products.”
“Maggie in Hardware, at the Chesterfield, MI store. Went way beyond, helping two senior ladies with 5 bags of rubber mulch. She loaded the cart, took it to the counter and made sure someone would help us to my car.”
“Went in to redeem birthday gift and buy a few things. Employee to me to get gift at checkout. I brought my items to checkout and showed the gift coupon and she told me I had to get it at service couter but had to get it before checkout so walked over to service counter with cashier and after a bit of cofusion the service person told me it is on the other end of the store so of course I did not get it. Looks like the giift is just a gimmick to get you in store. Dissappointed! Chekout slip 3723 8/07 amanda”
“I ordered a number of items online from Menards, including a bookcase. I received the other items, but not the bookcase. I contacted Menards twice regarding this issue, but received no response at all. I will never purchase from Menards again and discourage other buyers from using Menards online service.”
“Menards customer service is a joke. We spent $30k there in the last year. We purchased a lawnmower,weed eater and a backpack blower all in the same day the weed eater worked once, the blower worked 3 times and they will not stand behind the merchandise they sell. Lowe’s and Home Depot neither one gives you any hassle over anything you return they replace it or give your money back.”
“Menards used to be my go to hardware store. I liked them better than Ace or Home Depot but I will no longer step foot into a Menards. I wish I could give them a lower rating since their customer service leaves much to be desired. I went to purchase supplies to repair an issue. I walked back to the building department and waited forever for the single employee to finish a conversation about windows. It didn’t help that traffic and road construction had doubled the time it usually takes to get to my closest Menards and that I was on a clock since I needed to get to work immediately after and was now running late. I patently waited. When he finally finished the call, he finally turned his attention to me. I explained what I needed to do and stated I was in a hurry. He took me to the area where the supplies were and started to explain things when his phone rang again. Rather than ignore it, or answer and say he was with a customer. He took the call and I again had to wait. He finally finished. I stated I’m here, I’m in front of you wanting to give the store money, I’m in a hurry and you are making me wait for someone that might not even come into the store or give you any money. He replied he had to answer the phone. I replied he could have told them he was with a customer and hold one. I asked if he would now help me so I can get to work. He told me “NO”.
While I’m sure I’m not Menards biggest or one of their top customers, I have purchased many supplies there, 55 bags of mulch yearly, my grill and my sofa among other things but If that’s the level of service they give their customers standing in front of them, I will never step foot in a Menards store again or give them any of my money. I’ve already used this story as a teaching moment to inform my staff the pitfalls of bad service to the customer standing in front of you.”
“I asked the lady at return items and she can’t help me about anything so she call another employee another lady opposite at the first one help me a lot with my return and get the right stuff (floor vents) she is so friendly and glad she still working at the store
Sincerely appreciate it”
“1 I had never been to Menard's -
2 I asked a man that was at a desk working on a computer if I could get some help in the garden center, his response I'm not even on the clock! And turned away from me-
3 Lovely! (His response)
4 I see a young gal walking towards me, she had this huge grin on her face, warm and welcoming, pushing/pulling a huge ladder - I asked do you work her she stated I work in the garden center (she was up by the registers)
5 Perfect! I'm looking....
She said I would be happy to help!
6 she was a pure delight, in a world that seems to entitled-
7 her name is Dawn hoping she gets plenty of recognition for her kindness
8 VanDyke near 14 mile-”
“They need to stop posting final price after rebate when you get no money back after the "rebate"
Menard's advertises products with a before and after price with the rebates. After looking at the fine print you save no money and the final price is a lie. You get no money back after the rebate, but instead get store credit.”
“I returned some water based paint I had never opened and received in store credit. When I tried to use the in store credit one week later I was informed it had been cancelled. I was told that it appeared to have water in it. My water based paint appeared to have water in it. They would not give my a refund and the employee who checked it herself even stated it could have been expired. I asked to see the jug myself and they told me it had already been sent off to corporate and if I had issues with the decision to discuss it with them directly. The customer service I received was absolutely horrendous.”
