National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.86

1.9 Rating 207 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.9

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

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“Great experience, fast and professional staff had me in and out in 10 mins changing 2 tyres plus valves and balancing.”

Helpful Report

Posted 3 years ago

“Failed to turn up to change tires despite booking days in advance. Called 3 times and were told they would attend, but stayed in all day foe nothing. Very annoying as had MOT booked for next day.”

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Posted 3 years ago

“Appointment booked for tracking. Turned up on time. They seemed to have no idea I had a booking and said I'd have to wait about an hour. Told them no thanks. He didn't even apologise! Drove home, spent 20 mins on hold to ask for a refund, to be cut off. Rang them back and someone actually said sorry finally and arranged a refund. So wasted nearly two hours of my day to find out for myself that I should have used another company. Really just leave them to go bust, they don't deserve anyones business in this competitive climate. The website is however very good!”

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Posted 3 years ago

“Never left any sort of review anywere before but here goes.. had tyres from national tyres Avon make .. 2000 miles later an due for mot. Mot inspector found inside tyre walls on both new Avon’s perished and separating .. rang national for them to say you have to buy 2 more tyres so we can send these off for manufacturer to inspect !!!!!!!! To even think of replacing them or some sort of mileage refund !!!!! Surely the technicians eye and the mot inspectors experience is enough !!!!! Fuming”

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Posted 3 years ago

“Hello, I used that guys from "National tyres" to do my front wheel alignment and all I can say is that I will never go back to them! My car it's worse than it use to be before I went to them. The steering wheel pulls straight to the right, which didn't happen before I went to them to fix my alignment. I will never recommend them to any of my friends or family members.”

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Posted 3 years ago

“Do not trust their on line booking system it does not talk to the depot. Had a booking for 8.30 am made over 1 week ago, arrived early (7.45) and waited , other people turn up doors open and they walk in before me. I que, then get told there are 5 people being done before me. Was told their system is ancient and does not talk to the depot. That its not his fault, basically tough, what's the point of having a booking system if there is not 2 way communication between the online dept and depots. Was not even apologised too, the attitude was that its my fault for booking online. Used my right to walk away, don't trust them. The attitude to the customer is poor, the customer experience is terrible”

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Posted 3 years ago

“Very well maintained company great customer service, everything explained if needed, care is taken in everything they do and work is carried out correctly.”

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Posted 3 years ago

“Over priced, you have to get the parts they say. Quoted 540 for new caliper new pads new disc. Didnt need a new disc. I bought them online caliper for 30 quid new pads 10 pounds fitted for 60 pounds at an independent garage. Saving of 440 quid.”

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Posted 3 years ago

“Had mot done on the Isle of Wight. Well let me tell you.the price for repairs was higher than the main dealership. Plus on item on the advisory was not faulty as apparently there is a bit of play on the bush. Never again. I made a big mistake.rubber monkeys.not mechanics. Like I’m no storey teller.”

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Posted 3 years ago

“Always good and polite staff”

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Posted 3 years ago

“Dreadful experience with Watford branch to replace 2 tyres. Customer care is non-existant. No welcome from 2 scowling mechanics, no apologies for not running anywhere near on time so I was out of that hell hole nearly 3 hours after arriving on time. They just ignored me and seemed to take pleasure in taking their time. Avoid this place. I thought they would drag their feet more if I attempted to complain so I said nothing.”

Helpful Report

Posted 3 years ago

“Pity I can't put zero stars or even minus. My partner took her car into National Tyres Taunton this morning with a sticking rear brake,(car has been parked up for a few days) rang me to say it needs new discs pads and a caliper, so I went over and asked the mechanic to let me have the old units so I could check to see if they needed replacing, was told I could have discs and pads but not caliper as there was a surcharge on it, I am a landrover mechanic of many years and know that the handbrake mechanism on the caliper can jam with not used for a period of time and just need a bit of oil and twisting to free up again, I suspect the reason behind not letting me see the caliper was there was nothing wrong with it and there's a nice profit to be made, I can't believe that National tyres employees are still doing this practice of saying things need replacing when they dont so they can bump their monthly figures up. Disgraceful.”

Helpful Report

Posted 3 years ago

“I visited this place because of a nail (screw) in my tyre. First of all you must spend sometime outside until someone comes and asks what you want. Secondly, this young lad started checking the tyre to look for the nail but couldn’t see it as it was possibly in the part beneath the wheel. Then this same lad snapped my wheel bolt lock while trying to open the last bolt. All of sudden, it turned out that whoever changed the tyre before made really tight (common sense: if that’s really the case he should have informed me and stoped opening it up not to break it as he did). Next, after managing to get the wheel out while burning some of the tire, this young lad said that they cannot repair the wheel as the nail is on the edge and the whole tyre must be replaced. Because I need the car to go to my job daily I said yes. Finally, they changed the tyres while waiting in the cold outside for over an hour, charged me extra money for price of the tyre (which I checked to be 75£ fully fitted, they charged me £82.5), placed normal bolts in the new tyres so they are not secure from stealing anymore and finally did not compensate me for breaking my bolt key which costs £35. In summary, I visited this shop to pay maximum £20 for removing a nail, I ended up paying £175 for tyres, a broken bolt key, and unsecured tyres. I was simply ripped off!! I rarely write reviews online but as I depended on the reviews to go to this shop, please take this review seriously and avoid at all costs to go to them.”

Helpful Report

Posted 3 years ago

“National tyres Livingston replaced 4 tyres on my car this morning. No problems having this done and it was done very quickly. I drove home and took the locking wheel nut key out of the box to remove a wheel for a brake disc to be changed and the locking wheel nut key had been rounded off (stripped) no longer grips the bolt. I can only assume that National Tyres used an impact gun with the lovk key and this has caused the damage. (The locking key was fine beforehand as they managed to change all 4 tyres) I drove back to National tyres (Livingston) and asked the front desk agent politely if they wouldn't mind removing the locking wheel bolts from the car fro me as they were the ones who put them on.... The very rude and arrogant desk agent told me that I had caused this damage myself??? He then told me it's not there responsibility and asked me to leave!! Absolutely shocking service!! I expect to have National tyres remove these 4 locking bolts for me or replace the lock key which they damaged!!”

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Posted 3 years ago

“National Tyres in Byfleet recommended over the phone to replace perfectly fine front discs saying they were thinner than the legal limits. My car passed the MOT just few miles earlier and there was no mention or recommendation about the discs. I decided to check the discs with an independent garage and they confirmed that the discs are well within the legal requirements. I don't trust National Tyres. They try to make money recommending to replace perfectly fine parts! I will never go there anymore.”

Helpful Report

Posted 3 years ago

“Booked car in at Brownhills for front wheel tracking with a half price discount voucher £15. They went out to start it, came back in within minutes and said cant do it until two new tyres are fitted. Said I needed to look online, order tyres and re book an appointment to have them fitted and tracking done. Within 10 minutes went to a local competitor, greeted with a free coffee, car straight on ramps and tracking done perfect. Wouldn't dream of using them again. Only efficiency to give praise for was dealing with my refund”

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Posted 3 years ago

“They are simply rude.took the car to the Hassocks NT, there was no good morning, nothing. They had a look at the tyre and quoted me £320 for a new one! At this point I made it very clear that I was not prepared to be ripped off.Next quote:£180. I will never go back there and I again.”

Helpful Report

Posted 3 years ago

“National Tyres Colchester 10/10 ...( I was upset after going to Kwik fit the man was so rude .. ) I called SAM National Tyres Colchester he made me feel so much better being friendly and helpful. I had a nail in my tyre, I told him I was parked outside Kwit fit and the man had been so rude I didn't want to use them, Sam told me there was one car in front and to drive down now and I would be next one, totally different, professional and friendly help, I didn't realise there were two roundabouts so I had accidently called in to the first one just off the roundabout which was the kwit it one never again!!!! so people's go to the mini roundabout helpful smiling staff, tyre done cover put on ready to go 15 minutes later, gave me the key with a smile, service 10/10 so much so I gave them a packet of biscuits. I ink there were 4 staff in the office I asked is it ok to bring the dog in no problem, sat there the manager popped in said the car is done, but it made the difference that he was friendly.. well done Colchester I went home feeling better than when I phoned ....”

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Posted 3 years ago

“FRAUD. Had my car tracked twice by them within the 30day guarantee, both times the tracking was out, took it to Kwik fit to finally have it done properly. No refund given. Recommended work which was not required as advised by kwik fit. Don't bother with national tyres, they will rob u. Not carry out suitable work and advice repairs not required!!! STAY WELL CLEAR!!!! I work in customer care myself, terrible service by National, go to KWIK FIT INSTEAD! regional manager didnt call and still hasn't. Very rude”

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Posted 3 years ago

“Booked my car in for oil change and filter at 10.00am at durham monday drove 20 mile walked in told did not have time today can you come back Wednesday thought it was a joke ,booked appointment never had that service before shocking.”

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Posted 3 years ago

National Tyres and Autocare is rated 1.9 based on 207 reviews