National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.86

1.9 Rating 207 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.9

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORST CUSTOMER SERVICES IVE EVER HAD TO DEAL WITH... HAD TO CALL THE POLICE... I went to the Watford branch for a simple oil change.. Booked it in a week before my date... Was greeted with rudeness at the reception.. was told it would take an hour... I returned an hour and a half later to find my car had not been done + my car was sat on the ramp with my engine left ruining wasting my fuel while they sorted other people's cars out... also checked my camer in the car which showed the driver playing with my music starting and stopping songs.. turning the sound up full blast and the sound of then rusting thru my property... DONT LEAVE ANYTHING VALUABLE IN YOUR CAR! I was greeted with serious attitude when I asked if my car was ready yet... Was told it was going to take a further hour for the job to be completed.. I said that's unacceptable and wanted a refund then the man ran off to which I had to walk after him to politely ask him to turn my engine off... he shouted at me and totally ignored my request and continued to ignore me... it was very clear the guys in this garage was completing everyone else's jobs even tho my job had been booked in over a week before... I asked one of the other guys to Please turn my engine off and he said yes but the other man who was ignoring me stopped him and said no don't turn it off and at this point I felt trapped and intimidated being a female on my own and knew they would do anything they could to prevent me from getting my car back so I called the police... PLEASE BE CAREFUL USING THIS GARAGE THEY DONT CARE ABOUT DOING YOUR JOB ON TIME AND DONT EXPECT A CALL FROM THEM IF THEY HAVEN'T STARTED YOUR CAR ON TIME AND THEY WILL TRY AND PREVENT YOU FROM GETTING YOUR CAR BACK AND THEY WILL GO THROUGH YOUR CAR AND LOOK AT YOUR PRIVATE BELONGINGS”

Helpful Report

Posted 4 years ago

“I ordered 4 New MICHELIN Primacy 4 on the 18th Nov 20 to be fitted at Orpington branch on the 19th Nov 20. I went to remove the flat tyre and fit the spare so that I could take the car to the branch. I could not remove the wheel nuts so could not take the car to the branch, I contacted them and was advised that they would book me in with a mobile fitter, I was then contacted by the branch to say I was being transferred to the Croydon mobile fitter and that my tyres would be sent to Croydon for fitting on Monday 23rd Nov 20, between 08.30 and 13.00, at 13.00 I received a Phone calling informing me that they were unable to come today as the tyres from Orpington had been sent to another branch and been sold, they could not get my tyres would I accept another make. I told them no, they then found the correct make and size but with a higher speed rating which I accepted, these would fitted on Wednesday 25th Nov 20, after 13.00. The fitter came and I showed him the in my garage and explained to the difficulty in removing the wheel nuts especially the locking nut, he stated that using a air gun on locking nuts they break, he removed the locking nuts with a bar and the rest of the nuts with a gun. He change the tyres and used a gun to tighten them including the locknuts. I decided to purchase a breaker bar and socket to use should I need to remove a wheel in the future on received the bar and socket and tested it on a wheel nut, I could not undo any of the nuts on my car, I was back where I had started, I am aged 77 and not in the best of health and do not need to struggle changing a flat tyre. I fitter did not tighten the wheel nuts to the correct setting of 180lft and did not torque up any of the wheel nuts. He did not adhere to any of the Covid requirements, no mask, no hand cleaning, or cleaning of areas that he had touched on my car. I now have to take my car to a garage to get the wheel nuts dealt with, IT WILL NOT BE NATIONAl TYRES. I hope this helps others.”

Helpful Report

Posted 4 years ago

“After having spent lot of money every time I visited the branch in Basildon with new set of new tyres for my Vehicle/s; this time I took advantage while there with a vehicle for another set of new good tyres to have/book an MOT done to another car of mine in the same time. I witnessed my Car being abused by the MOT examiner as to try to come out with faults; it took the longest MOT examination in history that I had been booking / observing for. At the end it failed on tyres for the futile reasons; not to mention a “scroll” list of “Advisories” of defect for a car of 30.000 miles on the clock. I could not believe it. So I was made to pay for new set of tyre as to have the car with a valid MOT. I did show my disappointment about it only to be told that the “Examiner is doing his job”. In short that day I spent a tot of £600 for 6 tyres for two cars I booked in the branch that morning. I think they do not want good costumers. No more National tyres for the rest of my driving career.”

Helpful Report

Posted 4 years ago

“Following an advisory on vehicles MOT on Mid Oct and a puncture on the offside rear at the end of Oct, booked the vehicle in Mid Nov for 4x Primacy 4’s. Had absolutely no problems with the tyres or rims up to the booking. Only time the low pressure warning light had come on was when the puncture happened. RAC came out repaired puncture & checked rest of tyres whilst there. Upon arrival at the Dorchester National Tyres & Autocare, I was challenged as to why I hadn’t purchased run-flats, then why hadn’t I purchased a spare. I was offered “free tracking check” but it would cost £30 if it was out by 0.01 When told that I had wear on the tyres I said I knew (hence getting them changed!). The roller door was lowered in my face after being told that the person had 25 years in the business & I didn’t. Short while after sitting in reception was told that the offside front and near side rear rims were cracked and that my new tyres would be flat within minutes if I didn’t get them repaired. I questioned this as the car had been perfectly fine up to that appointment. I live on a farm, my vehicle is rarely clean. When the employee came back with rim & tire to show me, the crack was white, clean and new. He then proceeded to tell me the dust in the tire was a result of the crack. When I pointed out to him that the tire he had was on the offside rear and the dust was the result of the puncture repair. He became defensive & argumentative and vanished off round the back with the rim & tire. After another short while he came back into reception and said he tried to put some paste on the rims. Needless to say I was not happy at all. They put the cracked rims on the rear of the car, set the tire pressure to 60 PSI and I was sent on my merry way home (15 mile journey). I had to stop 4 times to re-inflate the rear tyres. My car is now sat at home with four brand new Michelin Primacy 4’s, two of which are flat as a pancake due to the damage maliciously caused by the Dorchester branch. I am remote, I rely heavily on a vehicle to go anywhere, shops, doctors etc. I never received the “free tracking check”, as it seems they wanted me to fork out for new rims due to the damage they deliberately caused whilst my car was in their custody, which was a large pay check than the £30. AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“Shocking customer service at the Grimsby branch, was told that the quote we were given, four tyres to be fitted at £10 per wheel was in fact not what we should of been charged and that we must know the manager to get this price, the employees at the garage were rude and disrespectful to us in every way. One of the staff even said he’d rather be at home than be at work.. not happy and never go to National again”

Helpful Report

Posted 4 years ago

“I will never come back for any service. I had an appointment at 10am, I have arrived at 9.45am, and asked in how much time should i return, they said they will call me, I have asked for a rough figure, 1h45-2h because they have to finish another car, i've came up after 1h45min they just taken the car to change the oil, i've spent almost 2h30min in a miserable wheather. Worst customer experience ever.”

Helpful Report

Posted 4 years ago

“Took Honda CRV in for tracking to be told they couldn't do it and would need to have the bottom arm replaced first as I must have hit something. Told them to just leave it and I would take the car. Following week booked in at local independent garage carbon ramps absolutely no sign of any bent bottom arm and tracking done immediately. Complete con artists. Bridlington East Yorkshire”

Helpful Report

Posted 4 years ago

“Excellent service in the camarthen branch had 4 x Michelin ps4s fitted they couldn't be more helpful”

Helpful Report

Posted 4 years ago

“Dear Sir/Madam, I brought my car YG59NKU for MOT test on 29th September to the Poole Branch. My car failed on: Offside Rear Inner Brake pad(s) less than 1.5 mm thick (1.1.13 (a) (ii)); Nearside Headlamp light intensity severely reduced (4.1.4 (a)); Offside Front Coil spring fractured or broken (5.3.1 (b) (i)). I took the car to a different garage for a repair. I have changed rear brake pads and brake caliper, front coil spring and also changed the headlamp (bought a new one in EuroCarParts). I returned on 1st October for a retest and I was charged 27 pounds and again failed, tester told me that the lamp is not brand new and he is not able to adjust the headlamp aim down. So I took my car to a different MOT station and they did not have any problem with adjusting the lamp. I asked Poole branch for a retest and they said it will be a full MOT now. I told them that they were wrong and my headlamp is completely good and they were cheating on me and I want a free retest or a refund of money spent with them but they said “NO”. So I took the car to a different place and it passed MOT without any issues. I paid for MOT tests 35 and 27 pounds to National Tyres and Autocare in Poole and 50 pounds with a different garage.”

Helpful Report

Posted 4 years ago

“DO NOT USE THEM THEY LIE TO YOU AND TO THEIR AREA MANAGER. DO NOT DO ALL THE JOBS THEY SAID THAT NEEDED DOING. ORDERING PARTS THEN TELLING YOU THEY GOT THE WRONG PARTS. CUSTOMER SERVICE DOES NOT HELP NONE EXISTENT.EVERYTHING HAS TO BE ON LINE, WILL NEVER USE THEM AGAIN. HAD CAR MONDAY 28 /9/20 GOT CAR BACK 30/9/20. OUT OF POCKET MONEY WISE.”

Helpful Report

Posted 4 years ago

“Mot last year (Oct 2019) advisory was front brake pads would need replacing soon. Due to family issues was not able to have this done at that time so it got left until March this year. Normally use NT Denton Manchester branch but due to circumstance, used Dukinfield branch Instead. After pad replacement informed me that Rear Tyres Disks and pads were very worn and needed replacement, and gave me a quote well north of £400. Sceptical, I refused to authorise the work and left. Just had my 2020 MoT. Advisories? None! Nothing wrong with Tyres Disks or Pads. We see lots of warnings in the press about online scammers, so a warning to you all about the offline scammers at the Dukinfield branch is appropriate I think.”

Helpful Report

Posted 4 years ago

“Good friendly staff good priced tyers very good deals all round.”

Helpful Report

Posted 4 years ago

“Took my van in for 2 front tyres at the Rotherham branch the fitter as damaged my side skirt by pulling jack out before the jack had fully lowered cracking the side skirt ,told them about it but they denied it was them . l KNOW IT WAS... plus tyres don’t seem to be balanced as now steering wheel shakes it was fine before hand 😒”

Helpful Report

Posted 4 years ago

“Absolutely shocking experience with National Tyres Farnborough! I went to get my wheel alignment done there and they made it worse than it was when I went in!! The steering wheel was at the 3 o’clock position when meant to be straight!! They took it for a test drive before giving me it and he said it was perfectly fine, so they are lyes and will damage your Car. It cost me more money to go to another garage which gave me a brilliant service! Avoid at all costs! Staff don’t care and there incompetent at there job!! I hope they get shut down!!!”

Helpful Report

Posted 4 years ago

“MOT carried out on time and efficiently.”

Helpful Report

Posted 4 years ago

“My car passed its MOT with a reputable MECHANIC , however a month later I had issues with a flat battery and made the mistake of taking it to national auto, battery was installed (£100), however I was advised the tyres needed replacing, booked in for new tyres (£400)advised that the brake pads were worn and would need doing. Took my car to the garage who had initially carried out the MOT only to be told that the brakes had been replaced as parts were already ordered (£200), however, they were half worn, just needed a clean and deglaze, also that had there been an issue with the tyres or the brake pads, they would have picked them up on the MOT. Not to mention the added charges due to the fact national tyres had tightened one of the wheels so tightly, it took almost 40 minutes to get the wheel off.Having worked throughout the course of the covid19 situation, the car is essential so the work was what I thought,essential, I stupidly took national tyres for a reputable company but now see they lie about work required, and take advantage of customers who rely on them to be honest and fair. Stick to fitting tyres...although it doesnt even sound like you're good at that either!!”

Helpful Report

Posted 4 years ago

“Don't use National tyres ,took my car to the Bolton branch for wheel alignment before I went checked all tyres.All ok took it down to the branch left it with them came back 1 hour later was told I need 4 new tyres I had a buckled alloy all due to a side wall impact I had no damage when I left it with them I do know they took it out for a test drive. So I blame a fitter it has just cost me £206.95 to get it back on the road as for the wheel alignment don't think it was done. here's some photos of the damage. J Shields”

National Tyres and Autocare 1 star review on 28th July 2020

Helpful Report

Posted 4 years ago

“I went to National Tyres, West Bromwich yesterday at 4.15 p.m. to have a tyre changed. There was absolutely nobody there, all the bays were empty. Two members of staff were eating their McDonalds lunch in the reception area and the manager who was standing behind the reception desk spoke to me and told me I couldn't have the tyre changed there and then but had to make an appointment due Covid19 and social distancing rules. What a joke, social distancing rules, and yet they had no screen at the reception desk claiming it was because it had broken. I made an appointment for the following day, i.e.today at 4.00 p.m., I got there at 3.55 p.m. and waited in the reception area with another lady who told me they couldn't do her job because they ordered the wrong parts so she had to come back again. At 4.10 p.m. I went to one of the bays and reminded the person about my 4.00 p.m. appointment and he said they are all working and I had to wait. At 4.20 p.m. the chap came into the reception area and spoke to the other lady, gave her car keys and totally ignored me and went off somewhere. Five minutes later he came back and asked me to drive the car into the last bay. This was at 4.25 p.m. As I was driving slowly into the last bay I asked him if that was the bay he wanted me to be in and then he asked me whether its the front or the back tyre. I again repeated whether I was in the correct bay and he repeatedly asked me, at least three times, if its the front or the the back tyre. I said to him "can you please answer my question" "am I in the correct bay"? He said rather angrily that depends whether its the back or front tyre you want changing" "the front" I told him, so he tells me to carry on driving forward. There were an awful lot of tyres strewn half way across this particular bay and there was very little room to manoeuvre forward so I was going ever so slowly to avoid driving over one of the tyres. As I stopped and tried to get out of my car I noticed my door would not open as it was catching on the metal pillar post on my right, so I moved the car forward a couple of more inches at which point the guy raised his voice because I think he thought I was about to hit one of the tyres lying on the floor. I gave him the locking nuts, told him which tyre needed changing even though I was there the previous day and the manager knew which tyre needed to be done, and asked him nicely to balance the wheel too. He said that he would as that goes hand in hand with a new tyre. I waited outside and when the manager came into the reception I went in to pay. The guy who did my tyre came in eight minutes later, sat down, stared at me and started eating something. He told me the car is ready and mumbled something about the locking nuts. As I approached my car I saw the locking nuts lying on the floor by my car. Being as they are following the Covid19 rules NOT, I would have thought they would at least offer to wipe down the locking nuts compartment after they handled it, apologise for starting my job half an hour later, or at least drive my car into and out of the bay instead of speaking to me in an almost aggressive manner as if I am some sort of idiot. As I drove my car to pick up a learner driver which I was late for, I noticed the car was pulling slightly and the wheel seemed as if it was not correctly inflated. Later I looked at my camera and found the guy did not go anywhere near the machine where they normally balance the wheels, therefore he lied about this being part of the service and I shall check the tyre later as I am sure he has pumped it up past the 30 lb limit probably to teach me a lesson simply because I reminded that I had in fact had an appointment with them at 4.00 p.m. and not 4.30 p.m., and because I kept asking him if I was in the bay he wanted me to be in. I have used National Tyres for at least 10 years but will from now on go to ATS tyres around the corner.”

Helpful Report

Posted 4 years ago

“WHEEL ALIGNMENT SCAM, CHARGE YOU BUT DON'T DO IT! THEY CHARGE YOU FOR WHEEL ALIGNMENT AND DON'T DO IT, EASY £30 A CAR FOR THEM Car was booked in online at the Horsham branch for two front tyres and a wheel alignment due to the old tyres wearing heavily on the inside edges causing them to be changed. When dropping the car off i made sure to let them know the alignment needed doing due to the heavy wear on the inside edges. Upon picking the car up i asked how far the alignment was out to which the Technician replied, "it was out by 3 degrees and its now been adjusted for you" when driving home the car was still pulling all over the road, once i arrived home i checked the tie rods to see if the alignment had not been done and to my surprise there was no evidence of spanners being anywhere near the adjustment rods. I reviewed my vehicles dash cam which showed my car driven into a bay with the 4 poster alignment ram to the left, the front tyres were replaced and then it was reversed out back into a parking space, never went near the alignment machine. To add i took the car to another garage to check the car to which they found the alignment to be miles out of spec and the tie rods seized in place showing they hadn't been touched in years. Customer service is useless and the regional manager just palmed us off saying its being investigated, it was just a mistake and i have received a goodwill gesture not a refund of £25!!!!!! wheel alignment is £30. DO NOT USE THEM, this is clearly a scam they carry out to increase profits, bonuses and figures at the branches. I worry about how many people they have charged for wheel alignment and haven't touched it. I have progressed onto Trading Standards and The Insolvencey Service and will being speaking with the papers along with BBC watchdog”

Helpful Report

Posted 4 years ago

“Total rip off. I was quoted £140.00 to replace a front coil spring I got the part from a shop at a cost of £15.99 and phoned another garage I've got the same job done for £55.00. And the garage was not a back street garage.”

Helpful Report

Posted 4 years ago

National Tyres and Autocare is rated 1.9 based on 207 reviews